PROFESSIONAL SKILLS:

• ITIL - F
• CCNA
• A+
• Network+
• Security+
• Active Directory
• VMware vSphere ESXi 6.X
• IASO
• Remedy Ticket System
• Windows/Linux DNS
• LAN Management
• WAN Management
• Windows/Linux DHCP
• ADCS

PROFESSIONAL EXPERIENCE:

Confidential, Austin, TX

Enterprise Infrastructure Analyst - Systems Analyst

Responsibilities:

• Served as the Enterprise Project lead for the successful upgrade the vCenter/vSphere from 5.0 to 6.7, which included a hardware and software upgrade, as well as serving as the subject matter expert for VMware.
• Manage the ProofPoint Servers and successfully led and implemented enterprise ProofPoint Targeted Attack Protection (TAP) and Threat Response Auto-pull (TRAP), this implementation protected Agency Email accounts.
• Manage over 2,800 user accounts and over 2,000 workstations across multiple Windows Domains, for the five Secure Facilities, and all other half-way houses and district offices.
• Led the enterprise implementation of Mobile Iron, Mobile Device Manager, which provides security to Enterprise Mobile Devices (Cloud Implementation), including Single Sign-On.
• Assisted the Network Infrastructure Team with Network Refresh (State-wide Network Infrastructure Upgrade; Network Equipment Valued at over $4M).
• Managed all aspects of Windows Server 2003-2016; AD, DNS, DHCP, Sites and Services, ADCS, Group Policy and WSUS.
• Manage the IT communications for the Executive Board and Committee Meetings and successfully implemented a video streaming solution.
• Manage all aspects of Office 365 and Azure Services, including an Exchange Hybrid environment and serve as the subject matter expert for SharePoint.
• Successfully upgraded over 80 servers from Windows 2003 to Windows 2012 R2 with no data loss.
• Successfully assisted in the implementation of the Axon Body Camera Initiative within the Texas Juvenile Justice System. This includes initial hardware implementation and distribution as well cloud implementation (evidence.com), with Single Sign-On.
• Managed Red Hat Enterprise LINUX and Microsoft IIS Web Servers.
• Successfully implemented Quest Enterprise Reporter for Active Directory and Quest Change Auditor for Active Directory.
• Determines operational, technical, and user support requirements for the Enterprise Infrastructure systems.
• Coordinates functional/technical support services relating to Enterprise Infrastructure systems.
• Consults with ATOS to identify data entry, review, and maintenance needs and trends and discuss system effectiveness; implements modifications to the related functional/technical support services as needed.
• Analyze and define agency disaster recovery responsibilities and procedures.
• Analyze and define strategic planning actions and policy decisions and make recommendations concerning the direction of the agency’s efforts.
• Analyze and define computer and management information system plans.
• Complete evaluations of recommended solutions to identified problems and risks and implements selected solutions.
• Schedules and tracks all phases of project implementation.
• Collaborates with department management in the development of goals and strategies for ensuring development of agency Enterprise Infrastructure systems are aligned with customer needs and agency directions.
• Provide direct support in information systems security administration.
• Participate in team and special meetings; to include preparing for such meetings and sharing information, assisting in identifying concerns and trends, and providing recommendations for improvements to resolve problems or enhance the delivery of services. Collaborated with other staff members to ascertain the most effective solution for problems and to enhance the delivery of services.

Confidential, Fort Hood, TX

IT Specialist - Executive

Responsibilities:

• Responsible for the installation, maintenance and operation of multiple types of computer systems and mainframe telecommunications equipment.
• Supervised and deconflicted the coordination and set up for Command Group teleconferences, speaking engagements and presentations.
• Responsible for monitoring and troubleshooting the local area network (LAN), wide area network (WAN) and system administration and automation information support.
• Responsible for all computer systems, valued at over $400,000. Maintained, troubleshot, and repaired IT equipment including laptops, desktops, multi-function printers, Cisco IP phones, BlackBerry phones, iPhones, iPads and video teleconferencing systems for the III Corps Commanding General and his support staff.
• Created, managed and resolved user trouble tickets using Remedy ticketing systems; achieved a resolution time above the standard of 72 hours.
• Managed user and computer accounts, and assigned permissions using Active Directory maintaining 99% user access to resources.
• Managed over 720 user accounts and over 1120 workstations across multiple Windows Domains.

Confidential, Fort Hood, TX

Information Systems Staff Manager

Responsibilities:

• Served as the primary engineer of the organizations servers during training exercises, including Windows Server 2012, Active Directory, DHCP, DNS, WINS, WSUS, Exchange Server 2010, and SharePoint Server 2010.
• While deployed to the Middle East, advised and directed in the infrastructure and implementation of the Regional Operations Security Center, Jordan Tactical Operations Center.
• Served as the subject matter expert for VMWare vSphere Hypervisor (ESXi) 5.5.
• Responsible for the operation and troubleshooting of the NIPR and SIPR networks, as well as the Battalion Video Teleconference system (VTC).
• Served as an Active Directory Top Level Organization Unit System Administrator.
• Responsible for the maintenance and accountability of various communication equipment and associated network management tools, valued at over $1,000,000.00.
• Managed over 70 user accounts and workstations across multiple Windows Domains.
• Migrated over 70 computers from Microsoft Vista to Microsoft Windows 7.

Confidential

Information System Software Administrator

Responsibilities:

• Established VMware View 5 servers, running in conjunctions with multiple Windows Server 2008 builds in a classified network environment, which increased security, stability and capacity throughout the command.
• Responsible for the relocation of all IT systems and servers to a new geographical location resulting in minimal downtime with 100% equipment accountability.
• Developed, coordinated, and led the implementation to stand up a print management server for over 100 printers during the IPV6 migration.
• Responsible for ensuring command compliance with Information Assurance Vulnerability Alerts (IAVAs) and DISA directives at all time.
• Maintained accountability of automation equipment valued at over $650,000.00.
• Managed over 300 user accounts and workstations across multiple Windows Domains.
• Responsible for the training of two subordinates.

Confidential

Senior Information Systems Specialist

Responsibilities:

• Responsible for maintaining accountability and maintenance of over $3,000,000.00 of communications equipment and obtained 100% of accountability.
• Responsible for maintenance and operation of over 156 information systems at the Brigade Headquarters, supporting two tactical and six strategic Signal Battalions.
• Successfully executed 90 days in advance of deadline the implementation of the Mobile Armor Data at Rest Encryption Suite to over 96 systems.
• Ensured the successful migration from Windows XP to Windows Vista operating systems for all computers assigned to the Brigade Headquarters and 6981st Support detachment.
• Managed development servers, running Windows Server 2003.
• Responsible for training subordinates in the proper installation, operation, and maintenance of development servers.
• Provided subordinates with cross-training on all Video Tele-Conferencing operations, resulting in my section successfully conducting over 140 VTX conferences during a one-year period.
• Active participate during the 5th Signal Command’s “All Hands” briefing for the Commanding General.
• Responsible for ensuring mission requirements, operations, readiness, deployments and future plans are completed within Information Assurance guidelines.

Confidential

Senior Information Systems Specialist

Responsibilities:

• Responsible for performing system analyses and system administration duties, covering over 600 network workstations on three Local Area Networks (LAN).
• Responsible for troubleshooting hardware and software.
• Responsible for installing and configuring Windows Server 2003, SharePoint 2003, Windows XP, Office automation software and other server application programs.
• Responsible for creating, operating, and maintaining Joint Forces Support Component Command SharePoint Portal.
• Responsible for managing 30 Tandberg (Cisco) Video Tele-Conferencing platforms (VTC).
• Responsible for managing Help Desk operations
• Received recognition from the White House Communications Agency for support provided during APEC 2005.
• Assisted with the migration of over 500 computer systems to the new Army Golden Master.
• Completed COMPTA A+; COMPTIA Security+; and Net+ certifications.
• Received recognition from the Regional Computer Emergency Response Team for my team discovering a new virus, which increased information security government-wide.
• Established and developed a SGT’s Time Training session, which was recognized by the 19th ESC CSM as setting the standard for the command.
• Created and designed the complete JFSCC SharePoint Portal for U.S. Only Cassified Network, as well as the SharePoint Portal Users Guide.
• Modernized curriculum and taught the 19th ESC Alternate IMO course, thus enhancing Alternate IMO skills and reducing automation downtime across the command