SUMMARY:

• I.T. Professional with 15 years experience in information technology
• Microsoft Exchange Messaging Systems Engineer for the last 5 years
• Proficient in message tracking and troubleshooting to resolve mail delivery issues. programming languages, including Java, C#, JavaScript, Python.
• Implementation of PowerShell scripts to efficiently fix errors in Active Directory environment
• Exchange Cloud Operations Engineer with Office 365 Dedicated Operations
• Support assistance in public folder creation, replication, rights assignments, free busy related issues, offline address book, and Calendaring services.
• Supported Microsoft SharePoint online and performed the migration of SharePoint 2010 to office 365.
• Administration of mid - to Large-scale Exchange production environments where e-mail and messaging services are mission-critical.
• Configuration of the infrastructure
• Implemented and maintained an Active Directory Environment, supporting end-users within a Production Environment.
• Working knowledge of networking protocols and components including TCP/IP, DNS, SIP, MAPI, SMTP.
• Extensive experience in troubleshooting Physical, Virtual infrastructure in Cloud and On-Premise on Windows server, Active Directory, Networking, VMware, Hyper -V, Cloud, Microsoft Azure MS Exchange, Office 365, Power Shell scripting, and Power Shell.
• Have provided support for server 2008/R2 2012/R2 on the components; exchange AD, Networking issues with DNS, DHCP, IIS, etc
• Responsible for all components of Office 365 including One Drive for Business, Skype for Business, Share Point Online, Exchange Online.

SKILLS & ABILITIES:

Operating Systems: MS-DOS, Microsoft Windows 95, 98, XP, Vista, Windows 7, 8, 10, NT, Windows Server 2000, 2003, 2008, 2012, UNIX, Linux Red Hat, and Mandrake.

Email Systems: Microsoft Exchange 2003, 2007, 2010, 2013, 2016

Directory Systems: Active Directory

Unified Messaging Systems: Lync Server 2010, 2013, 2015/Skype-for-Business Server 2015, Skype-for-Business Online

Cloud Solutions: Microsoft Office 365

Software: Microsoft Office Suite 2000, XO, Vista, 2008, 2010, Office 365, Adobe Acrobat Standard and Professional

Exchange Email Messaging Systems: Transport pipeline, Managed Availability, Outlook Web App (OWA)/Outlook On the Web (OOTW) for 2016, Exchange Admin Center (EAC), Exchange Calculator

EXPERIENCE:

0365 Cloud Infrastructure Engineer

Confidential

Responsibilities:

• Handle actions from the post - migration report, including mailboxes that did not Migrate. monitored post-migration failures after Identifying the failure bad SMTP Domain/Large E-mail box size resume the E-mail batch file to sync.
• Began the planning of the hybrid cutover of Exchange 2016 and Office 0365 to create a federation of services and coexistence.
• Ensure customer is able to sustain an average velocity of 7500 users per week during the velocity migration phase.
• Full-time support during velocity mailbox migration from Exchange on-premises to Exchange Online through the FastTrack Data Migration.
• Migrating of up to 350,000 mailboxes during the pilot and velocity mailbox migration durations from a single on-premises Exchange environment to a single Office 365 tenant while working with Microsoft FastTrack migration Team
• Review and update the mailbox migration schedule for pilot and velocity migrations
• Conduct migration preflight checks prior to velocity migrations and work to resolve identified issues
• Manage the FastTrack migration team during mailbox migrations
• Resolution of mailbox migration failures due to the on-premises messaging system
• Provide full-time support during the pilot mailbox migration Provide support during velocity mailbox migration.
• Performed Office 365 tenant validation, identity management solution, Completed Exchange Online required Vanity Domain checks the staged implementation of on-premise deployment for hybrid by analyzing the state of AD, Exchange, and the corporate network.
• Handle actions from the post-migration report, including mailboxes that did not Migrate. monitored post-migration failures after Identifying the failure bad SMTP Domain/Large E-mail box size resume the E-mail batch file to sync.
• Began the planning of the hybrid cutover of Exchange 2016 and Office 0365 to create a federation of services and coexistence.
• Ensure customer is able to sustain an average velocity of 7500 users per week during the velocity migration phase.
• Full-time support during velocity mailbox migration from Exchange on-premises to Exchange Online through the FastTrack Data Migration.
• Migrating of up to 350,000 mailboxes during the pilot and velocity mailbox migration durations from a single on-premises Exchange environment to a single Office 365 tenant while working with Microsoft FastTrack migration Team
• Review and update the mailbox migration schedule for pilot and velocity migrations
• Conduct migration preflight checks prior to velocity migrations and work to resolve identified issues
• Manage the FastTrack migration team during mailbox migrations
• Resolution of mailbox migration failures due to the on-premises messaging system
• Provide full-time support during the pilot mailbox migration Provide support during velocity mailbox migration.

0365 Cloud Infrastructure Engineer

Confidential, Greater Atlanta Area

Responsibilities:

• Implemented a cutover migration from Microsoft Exchange 2007 to Exchange Online/Office 365, configuring Skype-for-Business for unified communications (UC).
• Worked with stakeholders to understand business needs, and made a recommendation for office 365 with Skype-for-Business.
• Used Exchange Calculator to evaluate the current environment and plan project based on needs. provided detailed plans to stakeholders describing the project and how it met requirements.
• Upgraded and patched the current Microsoft Exchange 2007 servers and verified the domain to prepare for migration.
• Implemented Office 365, and created user mailboxes.
• Created empty mail-enabled security groups on Office 365.
• Configured domain in Office 365, and DNS/MX settings, and verified routing.
• Used PowerShell scripts to create the mailbox migration batch.
• Using PowerShell moved the batch of mailboxes 150 at a time with the Exchange migration tool, per Microsoft Best Practices,
• Monitored migration status and adjusted as needed.
• Enabled Lync/Skype-for-Business feature in Office 365 mailboxes.
• Assigned user licenses for Office 365 user accounts.
• Fine-times Office 365 performance and ensure compliance with corporate policy.
• Captured Office 365 security alerts and integrated the feeds to log collection services.
• Instructed and advised on litigation holds and eDiscovery capabilities within Office 365.

Lead Exchange Migration Engineer

Confidential, Alpharetta, Georgia

Responsibilities:

• Implementing Office 365 tenant validation, identity management solution, and network bandwidth analysis.
• Readied on-premise deployment for hybrid by analyzing the state of AD, Exchange, and the corporate network.
• Began the planning of the hybrid implementation of Exchange 2016 and Office 365 to create a federation of services and coexistence.
• Planned migration of user databases, and implemented migrations to move customers to Office 365 coexistence
• Used Azure AD connects to sync the Active Directory credentials to the cloud,
• Used Microsoft Intune Integration with a Security Group for Advance MDM management on the Hybrid Exchange environment.
• Installed Azure AD Connect and configured it to sync with the 0ffice 365 tenants.
• Installed a Passive Azure AD Connect Server to provide High Availability.
• Used ID-Fix Tool to detect and correct issues on Active Directory before the migration.
• Created PowerShell scripts to change the UPN for multiple groups of users on the Active Directory.
• Matched the Primary SMTP Address with the new UPN using scripts on the Active Directory.
• Consulted on litigation holds and eDiscovery capabilities within Office 365.
• Hybrid Cloud Migration:
• Reconfigured AAD Connect/DirSync and configured ADFS to meet Exchange Online requirements.
• Created batches using scripting knowledge via PowerShell for eventual mailbox database move to Exchange Online.
• Setup the hybrid environment and moved mailboxes to 0ffice 365 in a phased migration of 8000 mailboxes in a batch, verifying each batch immediately.
• Configured ADFS/ADFS Proxy servers on-premise for Single Sign-On services for users.
• Enabled Skype-for-Business feature for Office 365 migrated users.

Exchange Server Engineer

Confidential, Atlanta, Georgia

Responsibilities:

• Provided assistance with moving new acquisition from hosted Exchange service to Office 365. Keeping the new company as a separate division and under its domain, created a federation of the two Office 365 tenants.
• Add the domain using the domain Wizard
• Used the Exchange Hybrid Configuration Wizard and the Office 365 Admin Center to start-up the migration and start the Minimal Hybrid Migration.
• Created a federation of tenants using Azure AD Connect
• Assign Office 365 licenses to users in new environment Migrated mailboxes from a hosted Exchange environment to Office 365. Updated public DNS records
• Checked for mailbox corruption on source servers and made repairs before migration.
• Troubleshooting of issues with database copies and lag in replication; backups of Active Directory and use of Active Directory to prepare user data for migration.
• Implemented Windows 2012R2 servers and created DAGs for the new Exchange environment.
• Verified the domain and checked DNS settings.
• Implemented capacity planning utilizing the Exchange best practices and Exchange Calculator
• Migrated test accounts to Exchange and verified functionality
• Migrated remaining user mailboxes to Exchange 2013 email system and tested functionality
• Create batches of users with PowerShell to move Exchange 2013 mailboxes to Exchange 2016 mailboxes.
• Monitored mailbox moves using migration reporting and addressed issues with bad items and failed moves.

Technical Support Engineer

Confidential, Alpharetta, Georgia

Responsibilities:

• Technical software Support for end-users with POS system software Helping clients either remote into their network server, Telephone, chats or emails to assist with technical support for our clients utilizing our software and hardware products Web base Applications Enterprise-Rx POS Pharmaserv-POS Pharmacy-Rx system.
• Providing technical support with services, installations, software and hardware issues, outages, and various other technical issues with an error message with regards to our Enterprise-Rx Pharmaserv POS and Condor system Cyan Equinox and VeriFone Sig Pad
• Troubleshoot level 1 through 3 support with (AD) adding user-groups changing user roles and create or reset-passwords With the windows Exchange 2008r2 server, running scripts SQL2008 server to program daily task to Software suite Troubleshooting and Supporting Pharmacy-Rx Pharmaserv POS Enterprise-RX Condor POS systems with the Cyan MX 915 and MX 925 Equinox and VeriFone Sig Pad devices that are offline and connectivity Issues.
• Responsible for documenting complex issue in support central ticketing system remote login to POS system working closely with associates various research through knowledge central or departments to resolve a complex problem.
• Provide troubleshooting and verify the configuration stability of the network researching knowledge base transfer via documentation and hands-on for the client Assistance with adjudication issues
• Advanced configuring IP address DNS Default Gateway installation of Sig Pad PC, OSI Platform Linux Windows, Network and Hardware Troubleshooting tools Ping, Tracer/Traceroute, Ipconfig/ifconfig Nslookup Net stat
• Communicate Internal and External customer’s needs and wishes. Help customers solve technical issues with the solution
• Answer questions from customers about the features and capabilities of our solutions. Develop customer-facing documentation on an as-needed basis

TECHNICAL SOFTWARE SUPPORT ENGINEER

Confidential, Alpharetta

Responsibilities:

• Technical software support for end-users with Remote control Management software assistance with over 5,000 licensed end-user which include Government agencies, school district, Corporate sector with layer 1, 2, 3 level support collaborating with IT Dept. on installation of the software Compatibility concerns Deploying the software packages on Server using Active Directory with a 32 bit/ 64 bit VMware/Desktop Machines, OS Include window 7-8 XP Google Chrome books Apple, Linux, operating system .
• Functions include troubleshooting Net-support manager Net-support Tech Console Net-support notify Net-support tutors Net-support school Net-support DNA Net-support services desk troubleshoot software resolving packages and configuration issues with software not connecting with the devices on the network within the Tech/Tutor console, troubleshoot the Gateway connectivity server configure IP address range TCP/IP Port 443/3085 numbers DHCP/WIN Port 5405, creating a support-tool to troubleshoot the software Errors messages with the software suite. diagnose the Error message from the client 32 and the support tool report provide a fix relate solution to the client rectify the problem.
• Manual install of (CLIENT32.INI) (SETUP.EXE) (NSM.LIC) deployment of the software package either on a window 2008 server, Control or Client Desktop machine. Update system database setup on laptop, remote desktop systems stays current with the latest version of the software application suite. test new products releases, renew end-user software license and Activations setup of the software
• Troubleshooting Windows Domains, Server Administration and User Profiles Firewalls, networks, switches and routers setting Microsoft Exchange SQL server Windows 2008 TS installation and configurations on Android platforms as well as Chrome browser extensions Track/report support issues through a ticketing system Record and document all issues