OBJECTIVE:

To provide professional level installation, configuration, maintenance for physical and virtual infrastructure and systems administration training and support.

SUMMARY:

• Provide physical installation of servers to include racking, cabling, imaging and patching Windows based servers. Those include Windows 2012 - R2, Windows 2008-R2 and 2003 operating systems. Support Active Directory, DNS, Group Policy, MMC, NTFS, DHCP, RDP, Task Manager, Registry Editor, Event Viewer
• Windows 7 and 10 installed, supported and maintained as well.
• Install hardware and load operating systems for physical and virtual machines using Windows OS, Hyper-V or VMware for virtual machines.
• Create User accounts, Groups, Organizational Units and Group Policies in AD.
• Configure and maintain hardware and virtual infrastructure of servers, workstations, network switches, routers, printers and COTS application software.
• Install and configure network wireless devices, transceivers and nodes.
• Familiar with Backup Exec and CommVault Enterprise backup solutions.
• Experience in working Disaster Recovery (DR) solutions and testing.
• Familiar with Nagios, Solar Winds, Desktop Authority, SCCM and KACE 2000.
• Trained and experienced in supporting VMware 5.1, 5.5 and 6.0 ESXi virtual environments using Virtual Center console and vSphere client.
• Office-365 administration working with user accounts, groups, wireless devices.
• AV administration working with Sophos, Symantec, McAfee anti-virus software.
• Install, configure and maintain blade servers by HP, Dell and IBM. Including HP c7000 and c3000 enclosures, Proliant BL460 and BL685 blade servers, HP Proliant DL380 servers, Dell PowerEdge, and IBM Blade Center S servers.
• Provide installation and maintenance of EMC NAS/SAN and IBM Disk Arrays.
• Provide operating system and application patching for workstations and servers.
• Install, configure and maintain Gig-E, Fast Ethernet and fiber optic switches.
• Supported IDS, IPS devices and VPN, firewalls and other security devices.
• Remote Access using Remote Desktop, Bomgar, Desktop Authority, KACE
• APC, Tripp-Lite, Eaton UPS management experience

PROFESSIONAL EXPERIENCE:

Systems Administrator

Confidential, Austin, TX

Responsibilities:

• Respond to and log support calls related to computer systems, peripheral devices, telecommunications and application support.
• Provide support and training in use of hardware, software and utilities applications.
• Provide 1st, 2nd and 3rd level support for all desktop, peripheral and network devices.
• Maintain / repair computers, print devices, network and telecommunications hardware.
• Assemble, upgrade and deploy computers, software and peripheral devices.
• Maintain and deploy computer images and facilitate deployment to different sites.
• Install and configure software, service packs and upgrades.
• Coordinate system moves, system adds and changes for all IT related equipment.
• Create and manage user and group accounts, distribution lists and other email functions.
• Provide systems administration support and user training needed.

Confidential, Austin, TX

Systems Administrator

Responsibilities:

• As an independent consultant I provide IT sales and service to include rack mounting installations, imaging, patching, configuration and maintenance repairs of physical servers and network hardware.
• Also, provide break/fix repairs and upgrade of existing peripheral hardware.
• Install operating systems for physical and virtual machines and provide administrative support of VMware 5.1, 5.5 and 6.0 virtual machines running Windows images and install Linux applications to the virtual environment.
• Other support includes creating User accounts, Groups and OU’s within Active Directory, editing group policies (GPO), cleaning up DNS Forward and Reverse Lookup zones and supporting systems monitored using SNMP protocols that report back conditions of servers, printers and other network devices.
• Coordinate with other repairs with service level providers.

Confidential, Austin, TX

Systems Analyst / Administrator

Responsibilities:

• Provided systems administrator support for Windows 2012-R2, 2008-R2 and 2003 server infrastructure including racking, cabling, imaging, patching and break/fix repairs of physical hardware servers.
• Also supported VMware Virtual Center (5.1 and 5.5), system builds using Virtual Center and provided operational support.
• Provided support to remote offices and central office users in Austin. Support services also include FTP and file servers, Office365 cloud e-mail administration, Sophos and McAfee antivirus software.
• Installed and maintained Dell PowerEdge servers, Cisco UCS servers and PowerVault ML6000 series tape library.
• Provided administration services for EMC VNX5300 and VNXe3200 NAS storage devices.
• Windows support also includes patching, ADUC, WSUS, DNS, SharePoint and KACE ticketing systems.
• Worked in collaboration with Help desk and application teams to resolve trouble tickets for their areas.
• Supported Help desk and project management teams at remote locations.
• Coordinated with other State agencies and outside vendors for warranty repairs and datacenter environmental services.

Confidential, Austin, TX

Systems Administrator

Responsibilities:

• Provided Systems Administrator services through Artech Information Systems.
• Responsible for infrastructure support and integration of new systems
• My team was responsible for supporting integration of new IBM systems at Confidential remote sites.
• Our job was to obtain information regarding existing server and network infrastructure, work to integrate new systems and prepare assessment reports for each client site.
• Those systems included IBM servers, blade enclosures and Data-Domain storage arrays, workstations, print devices and network switches.

Confidential, Austin, TX

Systems Administrator

Responsibilities:

• Windows Systems Administration included installing, configuring and maintaining server hardware, network switches, fiber channel switches and routers.
• Also install and support Windows and Linux operating systems.
• Installed and supported EMC CX3 SAN, Dell PowerVault ML-6000 robotic tape library, HP Proliant servers, HP Blade servers, Dell PowerEdge servers, Cisco switches and fiber channel switches.
• Support includes installing patches, troubleshooting hardware and software issues on servers and Windows and Macintosh workstations.
• Also create and edit User accounts, Groups and Group Policy Objects (GPO) within Active Directory (AD).
• Support also includes domain controllers, DNS, WINS and DHCP as well as support for e-mail accounts and mail groups.
• Provided Exchange administration by creating user accounts and groups.
• Administered account usages and added account space as needed.
• Provided technical support for mail related issues while working trouble tickets.
• Administer Desktop Authority to manage workstations and push out application and patch updates for workstations.
• CommVault backup utility and Symantec Backup Exec have been used for Backup and Restore operations.

Confidential, Austin, TX

Windows L-3 Systems Administrator

Responsibilities:

• Supported enterprise level infrastructure comprised of Windows, Linux and Unix servers with an emphasis on Windows operating systems.
• Provided escalated level support for Windows 2003, 2008 and 2008-R2 Enterprise operating systems as well as eyes and hands support for Linux and Unix servers.
• Infrastructure support included deploying Proliant based servers and Blade servers with c7000 enclosures within the datacenters, cabling and loading operating system images.
• Once servers were imaged and deployed I configured interfaces and provided hardware and software support.
• Servers were then accessed using integrated lights out (iLO) or maintenance port, or using Remote Desktop Protocol (RDP).
• KVM command console was used when in the datacenter Once servers went to Production status I supported the hardware infrastructure, including all break/fix repairs and the operating system.
• Coordinated with teams to isolate problems with software, networks, engineering and security concerns.
• Virtual machines were deployed on VMware 4.X ESX hosts using VSphere client to access VCenter administration center.

Confidential, El Segundo, CA

Systems Administrator

Responsibilities:

• Windows Systems Administrator at Los Angeles AFB in El Segundo, CA.
• Provided Automated Business Services Systems (ABSS) database administration and network support for the Confidential which included maintaining the database as well as maintaining servers at the datacenter.
• Provided t echnical support for database users and resolved hardware and software issues effecting the ABSS servers.
• Configured Windows Cluster Services for load balancing and high availability in the event of failures.
• Created user accounts and groups and edited policies within Active Directory.
• Generated security reports for switches and routers using Cisco MARS analysis and system response to network threats.
• Supported Citrix clients with issues effecting user profiles and server performance by monitoring server resource utilization and performance.