SUMMARY:

• Over 18 Years experience as JD Edwards (JDE) CNC consultant/administrator for Oracle Confidential EnterpriseOne (E1) B73x, 8.9,8.10, 8.11SP1, 8.12, 9.0, 9.1, 9.2
• Over 18 Years experience with JD Edwards, World to E1 Migrations, Confidential E1 Upgrades and Implementations on various OS and database platforms.
• Over 18 Years experience on AS/400, DB2/400, iSeries performance tuning and administration, MS SQL Server 2008/2005/2000 , Oracle 9i - 11g and Windows 2008/2003/2000 system administration
• Over 16 Years experience in Confidential installs from B732 - 9.2, application release upgrades from B7332 to 9.1, web technologies, OAS, Websphere, Weblogic, J2ee applications, tools, object management, support, maintenance,, mentoring and offshore and onshore team building.
• Over 10 years experience on IT Management/project management, support delivery, managed services, onshore and offshore project management and delivery.
• Over 10 years experience on virtualization (Oracle Virtual PC and VMware vSphere/ESXi Servers/vCenter Server/workstation)
• Currently with Weatherford International for post go-live and support after successfully upgrading their Confidential install base (Single Instance connecting 52 countries with 40+ third party interfaces, hosted in Houston) from XE to 9.1 with 6 TB of data conversion. IBM DB2/400 V7R2, WLS, CafeOne, OVR, BSSV, multiple parallel completely separate instances for parallel development and merge to single instance.

SKILL:

• E1 9.2, 9.1, 9.0, 8.12, 8.11SP1, 8.11, 8.10, 8.9, 8.0, Xe, B73.3.1, B73.2.2.
• Very well versed with current Confidential 100 day upgrade methodology.
• IBM Websphere, WebLogic on Linux and Windows OS.
• SP24, Tools x,9.1, 9.1.X, 9.2,Server Manager.
• Oracle Red Stack / IBM Blue Stack i5/OS, OS/400, Solaris Unix, Red Hat/ Oracle Enterprise Linux,, HP-UX, Windows 7, 2008/ 2003/ 2000/ XP Virtual Platforms.
• DB2/400, MS SQL Server, Oracle.
• MS IIS 4.0/ 8.0, Apache Server, IBM HTTP Server 1.3/ 7.0, IBM WebSphere Server 3.5/ 7.0, Oracle Application Server 10g/11g, BEA WebLogic Server, Citrix MetaFrame/ Presentation Server/ ICA/ WTS
• IBM OS/400/DB2400 performance analysis and tuning

WORK EXPERIENCE:

Confidential

Responsibilities:

• Just completed a cloud migration strategy and analysis for Weatherford with Oracle and third party vendors.
• Currently managing CNC onshore and offshore resources to deliver daily support, managed services and ongoing and upcoming technology projects.
• Technology assessment and infrastructure requirement for upcoming Confidential Archive and Confidential Tools upgrade from 9.1.4.5 to 9.2.2.2 completed. We are in the process of creating test environments to start the Archive process with Arctools to trim the current data size from 12.1TB to 7TB and then perform Unicode Conversion.
• Successfully upgraded Weatherford International in Houston, TX from XE to 9.1
• Data conversion over 6TB of data with 70% customization. Project started on Dec 2012 with go live scheduled for Feb 2015.
• Platform: OS/400 V7R1, Windows 2008 R2, Linux Web and BSSV servers, load balanced using hardware based F5 with OAM and OHS with SSO and LDAP, WLS.
• Custom conversion techniques developed to facilitate 72 hours go-live approach due to data size. (F Million; F4 million; F4 million, F0 million with 4 TB of attachments on NAS.)
• Since go-live: Upgraded client from V7R1 to V7R2, setup multiple JAS, BSSV and AIS servers on Linux connecting to existing install.
• Created separate Confidential instances with fix current ESUs for localization and code compare with live instance and created complex setups across Confidential instances to enable parallel object developments for the same objects eventually merging them all into live instance as per localization and country specific requirements.
• Created separate load balancing architecture without the need to use F5 or software based load balancers to balance logic and batch spread across separate blocks of batch servers serving over 2500 concurrent users.
• Created plan for substantial cost savings for client in reducing their overall reliance on expensive hardware (iSeries, their current database size is over 11TB each per environment)
• Helped client with custom scripts to purge and archive data to reduce their current data size. existing Weatherford technical team on different aspects of E1 and best practices.
• Implemented OVR, CafeOne, E1Search using OBIP 11 and 12g.
• Supporting various projects that are leveraging AIS to eliminate substantial revenue leaks.
• Currently analyzing Unicode conversion as client is planning to add certain sites to Confidential using doube-byte charactersets.
• Setup a separate Confidential instance for use by consultants and upgraded tools from 9.1.4.5 to 9.2.2.2 in that instance in preparation for tools upgrade in live Confidential instance. Pointed multiple interfaces to that instance to aid in regression testing of the new tools code along with several ESUs and POC that had to be applied in order to get tools 9.2.2.2 working with client’s code base and complex SDLC and Object Management practices.

Technical Services Manager/ Senior CNC

Confidential, Denver, CO

Responsibilities:

• Confidential Installs, Upgrades, Service Pack upgrades, Package Build, OMW, System Administration, ESU/ASU installs, Server and Workstation administration, Web Server install, Websphere and OAS installs, Server Manager
• Just finished migrating a clients Confidential install from to be decommissioned V5R4 to couple of new V6R1 870 boxes and went through a check list of tasks to bring them up online in one weekend.
• Currently providing CNC managed services to 4 medium to large companies that includes Object Change Management and Promotion, User/Application Security, Printer/Job Queue Maintenance, Environment/Data Refreshes, ESU/ASU Deployments, Server process monitoring and technical support.
• Project lead for managed services with a large real estate company and health science firm that included onsite system analysis to create the process definition and Statement of Work.
• Recently completed E 9.0/8.98.4.2 implementation that included the installation of 5 pathcodes, 7 environments on 3 new SQL2008 R2 Servers with 7 new logic/batch servers and 7 Websphere 7.0 webs servers with 26 html instances within the project timeline.
• Created 3 E9.0 new environments on AIX/Oracle 10g database and created 5 OAS html instances for multinational company.
• Upgraded a large appliance manufacturing company’s Tools Release in a multi-foundation configuration on AS/400 platform and setup new Citrix clients.
• Provided on-site consulting to several companies in various industries that included System Health checks, Implementations, Tools Release upgrades, System performance, and Net change setup on various platforms.
• Delivering third-level support and issue resolution to our clients in all areas of OneWorld technical CNC functions on INTEL/NT, IBM i-series, Sun-Solaris, AIX platforms with Websphere and OAS web servers.
• SQL and DB2/400 Database Administration, iSeries performance tuning and administration.
• Server switch and platform and data migrations.
• Manage and execute projects for Confidential Support, Technical Services, CNC and Managed Services Team with blended resources using the onshore-offshore model.
• Change Management and Business Architecture
• ERP Support Delivery and Managed Services Sales. Translate product questionnaire into FTE calculation and created several SOW and proposals for Managed Services for various clients and negotiated Managed Services deals on behalf of the company.
• Manage and develop support teams located in the US and APAC region
• Design and implement processes, monitoring and measuring support offerings and standards
• Develop faster issue resolution techniques, resource management
• Consulting project management, resource allocation and project execution
• Execute support and consulting projects.
• Numerous onsite and offsite Confidential CNC project management and execution for mid-large Confidential accounts.

Senior Confidential Technical Engineer

Confidential, Denver, CO

Responsibilities:

• Was a key menber of the Confidential Fix and Support Delivery team
• Involved in Confidential CNC Platform Technologies, Object Management
• Helped with technical sales calls, help developers in understanding an issue better to code better fixes in a timely manner
• Tools and technology, software updates, packaged and consulting services
• Adviced customers about future upgrade paths based on their business model and future usage and growth factor, client environment management and maintenance of their existing environments
• Operating system upgrades, database and tools upgrades, performed stability testing of new environments, database platforms and operating systems, work closely with software vendors in creating fixes or workarounds when customers wanted to move to a new OS or components but didn’t have the certified tools code.
• Responsible for identifying and documenting service and business process improvements and providing necessary leadership to implement the improvements.
• Help and manage multiple cross-functional projects between development and functional engineers.
• Plan and execute various billable technical software related projects for customers.
• Application of technical skills and past experience to create, modify or expand information systems/process/programs and recommend changes with better processes and cost cutting measures.
• Guide, mentor and train EnterpriseOne (E1) business analysts, developers, functional consultants based all over the US, Europe and Asia.
• Key member on technical sales calls due to extensive knowledge of the on-shore offshore model for support and development work and with most companies already having some form of outsourcing model in place, play a vital role in closing out maintenance deals in such situations.
• Participate in Sales calls to answer technical questions and give direction to prospective clients on their maintenance and support objectives and give them a better understanding of the third party support model.

Senior EnterpriseOne Technical Software Engineer

Confidential, Denver, CO

Responsibilities:

• Acted as a senior technical resource for development and application engineers, train employees in technical aspects of Confidential ranging from implementation, upgrades, change and object management, software updates, packages, performance and problem isolation. Maintain client environments, provide Confidential packaged services to clients remotely in system administration; tools release upgrades, software updates, system audits, purging and performance mainly on the iSeries platform. Help developers understand technical aspects aiding in faster issue resolution and fix delivery.
• Involved with pre-sales and post sales client on-boarding activities. Actively participate in pre-sales conference calls aiding the sales team explain SAP’s technical offerings to prospective clients and answer all OneWorld technical related questions during such calls. Also involved in client on-boarding activities and perform client management duties, co-ordinate support engineer and development efforts for complex issues, conduct new operating system and database processes with help and fixes from partners like IBM, Microsoft, constantly give inputs to upper management on how to improve processes and handle challenges involved with third party maintenance business.

Senior Technical Software Engineer

Confidential, Denver, CO

Responsibilities:

• Sr. Technical Engineer for both E1 Technical Platforms and E1 Upgrade and Object Management looking into areas involving E1 Upgrades, Packages, ESU/ASUs, product packaging, JAS, System Admin, all aspects of CNC, iSeries administration and environment management, performance and tuning especially on the iSeries platform, database related issues on SQL, Oracle, DB2/400.
• Provided third-level support and issue resolution to our clients, business partners, and Confidential field consultants in all aspects of OneWorld CNC topics on INTEL/NT, IBM i-series, Sun-Upgrades, Package build and deployment, Product Packaging, ESU’s/ASU’s, Table Conversions, OMWScheduler, Service Packs, OneWorld™ security, complex environment setup, JAS, WAS6.x, WAS 7.xOAS
• Resolved over 5000 client problems in a timely manner using appropriate resources. Set appropriate expectations and managed customer’s issues to ensure their support satisfaction. Kept management informed of status on urgent/high profile issues and coordinated with escalations when necessary.
• Support J2EE applications such as Change Assistant and Server Manager troubleshooting Java, JDBC connections, XML, JRE issues.
• Have performed numerous upgrades for every release of EnterpriseOne ranging from XE to E9.0 troubleshooting Table Conversions, Environment creation, and spec merge issues.
• Was involved in Beta and Limited GA testing of new release of E1 on both installs and upgrades and helped early adopters during every step of the install and upgrade process.
• Have assisted in over 40 successful Production go-lives resolving issues by providing technical support, providing upgrade strategies, resolving production table conversion issues and created detailed go live strategies.
• Wrote and reviewed knowledge documents and white papers for technical accuracy and relevance before being published on the Oracle Support Portal including Change Management Best Practices for Applying ESUs and ASUs, Performance tuning and optimization on AS/400 platform, system administration white papers.
• Created, organized, and provided course material for upgrade strategy and troubleshooting methodology. Presented a 6-week course on CNC, Package builds/deployments, and the application of ESUs/Updates, Multi-foundation, and OMW. Reviewed course content with applications management to identify opportunities for improvement.
• Led course instruction of employees, business partners, and field consultants through services. Presented Advanced CNC Functions and CNC Foundations courses Confidential certified Confidential centers.
• Was one of the lead members in setting up a Global Support Center for Oracle E1 Support in India. Duties involved prospective employee screening, conducted Ops and Technical Interviews, helped Sr. Managers and Directors hire 17 E1 Engineers in India. Was involved in the entire hire to offer process and was instrumental in setting up E1 Oracle India office in Hyderabad, India. Was also selected for a 6 month project to go to India and train the new team in E1 Technical Platform and Upgrade and Object management areas (CNC, packages, ESU/ASUs, upgrades.....).Currently the new team is taking 25% of cases from UK and Singapore GSC maintaining an overall SAT of 95% for the past year. Was involved in constant mentorship and technical management of the new team, knowledge transfer and case routing to India to properly distribute work loads between teams in Denver, UK and Singapore.

Senior Technical Analyst

Confidential, Denver, CO

Responsibilities:

• EnterpriseOne installs and upgrades, packages, ESU, CNC, system admininstation, conducted offshore projects for the company.
• Was instrumental in setting up the E1 India Support Center for Confidential . The new office was not directly owned by Confidential but was setup by using another third party support company netCustomer. Trained 20 analysts in India on E1 Technical Platforms. Topics included installs, porttest, printing, system administration, Citrix, WTS, UBE engine, OMW packages, ESU's, upgrades, multi-foundation, iSeries administration. They are currently taking 20 cases on an average on Platforms specific issues.
• The duty also involved transfer of Confidential operational guidelines to netCustomer board of Directors, guiding them in setting up the Support Services Lab, making them aware of SLA and how to use our existing knowledge base, escalation processes, how to use development resources in Denver, case management and case transfer policies, how to raise tasks with Denver and other Confidential Support Centers……

Technical Consultant

Confidential, Denver, CO

Responsibilities:

• Consultant for Upgrade and Object Management,CNC, Package Build, ESU,ASU,Consulting, Installs and Upgrades in various platforms including Solaris, HP9000, AIX, iSeries, Multifoundation,System Administration, performance analysis and documentation, iSeries tunning and system administration. Contributed to IBM Redbook for OneWorld.
• Provide solutions to customers in Broadband Technology.High Speed Internet Access using Cable ModemsSignal diagnostics using ping and traceroutes,identifying various network problems relating to TCP/IP and network configuration and providing customer solution primarily through remote access and using propreitory software.

Partner

Confidential

Responsibilities:

• PC Assembling and Maintenance, Employee Supervision, Interacting with various Hardware vendors and purchasing components, Pricing, Test and Debug various Hardware and Software problems.Projects: Was incharge of supervising installation of 400 PC’s in a chain of Government offices and setting up a support network for after sales services, Software and hardware, Help Desk and Tech Support. ( )

Instructor

Confidential

Responsibilities:

• Was involved on a part-time basis.Responsibilities: Fast Track to corporate clients on basic PC operation, Internet and its Usefulness in Business and daily life, technical aspects of Internet and its operation. Also offered to them in Word Processing, Spreadsheets and basic application packages.

System Support Engineer

Confidential, Salt Lake

Responsibilities:

• Responsibilities: Provide hardware and software solutions to clients and train new users how to interact with new hardware and software platforms.Tele-support, guiding new and junior employees, employees, staffing and scheduling, documentation, updating customers about new products.Was sole incharge of Hardware and Software sales and support.( )