CAREER OBJECTIVE:

Talent Electronic Network engineer with over 12 years’ experience seeks a position that will utilize exceptional training, certifications and experience as a network & voice engineer

SUMMARY:

• Dedicated, professional Network Engineer with experience troubleshooting network and software issues
• Excellent verbal and written communication skills possesses the ability to interface with technical and nontechnical end users, administration, engineers and management
• Managed the technology to deploy Cisco telepresence to hospitals for language interpretation services.
• Cisco IP Telephony programming specialist
• Partner with hospital staff to merge the technology into their WLAN
• Managed the help desk, maintained the corporate network, phone service, firewalls, and DNS.
• Solid understanding of networking, LAN, SSL, firewall, load balancers, intranet, and DMZ configurations hands - on experience with Ethernet (10/100/1000) technologies
• Proven consistency in reducing operational costs while increasing technology lifecycle.
• Exceptional experience working in fast-paced, deadline-oriented environments.
• Ability to provide mentorship to technical Design and Operations teams.
• Knowledge of component level repairs such as video or motherboards, hard drive replacements, etc.
• Specialist charged with evaluation, design, and implementation of enterprise network solutions for customers within the healthcare industry.
• Medical terminology, HIPPA, and more than 11 years in healthcare industries
• Terminated RJ45 and RJ11 phone jacks for dial tone.
• Pulled cat 5, cat 6, and 50 micron multimode fiber optics through ceilings, and walls.
• Racking, Stacking, and patching
• Terminated all copper and fiber on to patch panels/enclosures for data/network.
• Toned out all locations, tested, and labeled all locations
• Terminated all voice cables as well as cross connections for dial tone.
• Recommended, maintained, and purchased PC software licenses.
• Maintained and repaired equipment to ensure availability and accessibility to users
• Ability to work with others and be a team player
• Familiarity with Microsoft Outlook, Communicator, and SharePoint
• Knowledge and experience with Microsoft Office Communicator 2007
• Ability to attend meetings and interface with customers and management
• Able to create project documents and document work using typical office tools
• Ability to use HP Network Automation
• Good Customer service skills
• Self-managing, self-directing
• AVAYA modular messaging administration experience
• Quick to learn New Skills
• Ability to learn and retain new information quickly
• Strengths in implementation of complex projects paying attention to detail and ability to learn new technologies.
• Cisco ASA 5505 firewall configuration
• Experience with Ethernet Backhaul (EBH) and CDMA/EVDO
• Support role responsible for the daily tasks related to moves adds, and changes that are performed on Cisco Unified Communications Manager (CUCM).
• Banking software tools including inventory, change, and asset management systems (netpro, WIRE, EMS11, AIMS)
• Perform endpoint and end-user administration tasks and enable the most commonly used features for applications in CUCM.
• Administer tasks to add call recording and ACD agents to CUCM and enable voice mail for users in Exchange UM.
• Understand call flows in Cisco Unified Communications Manager. Create technical documentation for CUCM related processes performed.
• Proven analytic skills and the ability to establish a process and implement solutions.
• Experience with Ethernet backhaul networks and protocol.
• Experience configuring and troubleshooting Confidential routers (7750 and 7705)
• Experience with a Cisco Gold Partner and Cisco TAC
• Ability to handle SAM7, 5620, ALU 7750 SR, and do connectivity and monitoring troubleshooting
• Able to work rotating shifts for 24/7 coverage
• Ability to troubleshoot implementation problems during migrations.
• Operational disciplines with regards to systems management, change management, etc.).
• Experience coordinating circuit orders and problem resolution with telecommunication providers
• Ability to develop and communicate procedures to ensure the highest possible levels of system uptime.
• Knowledge and experience designing and implementing enterprise room-based and mobile video conferencing systems

SKILLS:

Network Technologies: Cisco routers switches, wireless, cabling, Ethernet, Fast Ethernet, VoIP, WAN, LAN, TCP/IP, CDP, RIP, RIPv2,H.323,SIP, OSPF, EIGRP, BGP, VTP, VLAN, VPN, HSRP, VRRP, GLBP, STP, SVI, CEF, Frame-relay, PPP, Access Control List (ACL), Network Address Translation (NAT), Port Address Translation (PAT), Cisco Unified Communications (Tandberg, Cisco TelePresence Codec C40, TMS, UC500, Unity, CM), SAM7, SAM 5620, ALU 7750, 7705 routers, Unix Command Line, Flexent Modular cells (CDMA & PCS), RMT software, Cisco Prime, Cisco ACI, and 3G technology

Electronic Technologies: Digital Systems, Biomedical Instrumentation Systems, Digital and Analog Signal Processing, DC & AC Circuit Theory, Soldering, Oscilloscope, Function Generator, Switch Mode Power Supplies, System Noise, Microwave Transmission, Programmable Gate Arrays (FPGA), Electronic Workbench, Lab View, MatLab

Desktop Technologies: Windows 98/2000/XP/VISTA, Microsoft Word, Excel, Access, PowerPoint, Internet Explorer, Mozilla Firefox, Opera, Scanners, Desktop, and Networked Printers.

EXPERIENCE:

Confidential

Unified Communication Engineer

Responsibilities:

• Responsible for the daily operations and support of the voice and video network and monitoring systems.
• Responsible for the engineering, build, installation, configuration, maintenance and support of the voice and video network and related monitoring systems to ensure stability, reliability and acceptable performance. Provides functional and empirical analysis related to the planning, design, installation, and implementation of the voice and video network infrastructure. Plans and develop the detailed engineering, design and implementation of the Medical Center’s telecommunication environment. Plan and performs upgrades to voice and video equipment and systems which include voice technologies. VOIP systems, digital signage, video networks and related systems in accordance with ITIL best practices.
• Responsible for voice and video network systems projects that range from medium to large in scope, risk and impact. Lead and facilitate strategic projects involved in evaluating and researching new and existing products, procedures and/or workflows need associated with telecommunication systems for the Medical Center. Research current and developing technologies to provide technical guidance pertaining to the capabilities, limitations and requirement of voice and video network systems.
• Assist in the execution of short-term planning activities for voice and video network development and implementation including transmission media, system architecture, and general technology guidelines.
• Responsible for the evaluation and determination of network system’s needs, development, process analysis, design and re-engineering.
• Facilitates needed hardware repair and software remediation as required
• Responsible for the timely resolution of the most complex customer issues in a voice and video support capacity. This includes the remote and hands on diagnosis and repair of complex unified communication hardware and peripheral units or components and their connectivity in wired or wireless environment
• Responsible for the deployment, installation, operation and maintenance (break/fix) of telephony and video systems, hardware, software and peripheral equipment
• Conduct inspection, maintenance, repair, alteration and installation of complex hospital telephone system equipment and appliances according to specific methods, codes and procedures
• Diagnose faults and effects minor repairs to unified communication equipment. Install, runs performance tests; modifies, troubleshoot, and repair complex wireless and unified communication systems
• Responsible for voice and video network systems projects that range from medium to large in scope, risk and impact
• Acts as a resource for direction, training and guidance for less experienced staff

Confidential

Network Engineer

Responsibilities:

• Support internal network and telecom environments, including customer-facing hosted and cloud environments. I’m responsible for designing, implementing and testing complex infrastructure in support of Confidential customer needs.
• Manage network infrastructures to protect productivity, mitigate threats, and reduce costs.
• Responsible for proactive monitoring, alerting, and resolution.
• Implemented Cisco Prime software to manage all of the Corporate Cisco routers and Switches
• Pushed Cisco IOS software to all of the store routers, scheduled software upgrade, and upgrade routers automatically using Cisco Prime
• Provide technical services and support for all Value City stores, and Data Centers.
• Network assessments and security audits
• Monitors VMware system performance and resources and implements performance tuning
• Participate in the administration and maintenance of the remote monitoring and management system
• Diagnose and troubleshoot Cisco Meraki (cloud) Wireless network, Security, switching, and other various network related issues reported by store managers and NOC (Network Operation Center).
• Cisco Nexus, FCOE/FC
• Cisco ACI fabric networks, including migrating L3 device to ACI environment:
• Load balancing - Nginx, F5
• Expert Quality Of Service (QOS)
• OSPF, EIGRP, RIP, BGP routing protocols

Confidential

Unified Communication Analyst

Responsibilities:

• Involved in planning, implementing, and supporting new or existing complex collaboration systems including Cisco Communications Manager, Cisco Contact Center, Enterprise, Cisco Video systems, and infortel call reporting.
• Primary responsibility to focus on administration of large, multi-location Cisco phone network and all related telecommunications issues.
• Contribute and leaded emerging projects such as mobility for over 400 caseworkers; helped migrated CUCM 8.6 to 10.5 version; and was the primary subject matter expert for telecommunication in the Agency.
• Experienced with Controller-based wireless network system components such as Cisco WLC
• Assisted in the troubleshooting of “Help Desk” calls as it pertains to designated connectivity, and hardware and software
• Performed other related duties as assigned
• Administered/managed/designing Cisco telephony systems
• Designed and Implemented Cisco mobility for after-hours emergency department
• Troubleshoot Calabrio call recording applications
• Performed testing to ensure the stability of the collaboration systems.
• Worked independently or as a team member to plan, develop, implement, and support voice, wireless and video systems
• Coordinating circuit orders and problem resolution with telecommunication providers
• Ensures connectivity of all PRI circuits, POTS lines, SIP trunks and VG224 fax lines
• Experience troubleshooting issue in UCS 6248UP 48-Port Fabric Interconnect and N5K-C5596UP
• Participated in an on-call rotation with other team members
• Monitors and analyzes system performance
• Turn-up circuits and monitor bandwidth usage
• Primary responsibility for the engineering, maintenance and support of Cisco Unified Communications (Cisco Call Manager / Cisco Unified Communications Manager - CUCM, Cisco Unity, UCCX) solutions
• Worked with LAN/WAN area network and layer 2 technologies
• Experience working with Route list, patterns, Hunt list, Hunt Group and Hunt list in CUCM
• Experience working with Cisco Communication Manager, Ciscu UCS, Calabrio call recording, VistaPoint, Unity connection, Presence servers, CUIC Custom Reports
• Experience with network management system (PRTG)

Confidential

Network Engineer

Responsibilities:

• Provide customer live base station operation support to the RF team in their optimization activities by checking router connectivity.
• Strong knowledge in the following platforms and/or technologies: ALU (7750 & 7705 routers), SAM5620 and SAM7.
• Work in a team environment to support, understand and troubleshoot the customer RAN network
• Interface directly with deployment and development teams which include installation, RITC, RF, PM’s, FOA, etc.. to resolve site problems
• Bring down working base station for removing cablings.
• Troubleshoot Remote Radio Heads (RRHs), Ping Controllers, remove/restart Remote Electric Tilts (RETs), and telnet to backplane
• Directing a vendor to perform any physical activities needed on site such as installing, making connections, or de-installing, equipment (Motorola).
• Troubleshoot point-to-point WAN circuits
• Responsible for migration, integration, test and turn of the wireless RAN network elements for Sprint project
• Ensure service delivery conforms to contractual SLAs established for those network elements
• Identify site alarms/issues and propose resolutions to implementation alarms.
• Assist in the cluster turn-up of Confidential related equipments (RRHs, RETs, Routers, CDMA and LTE).
• Join an 800 number which ALU and/or vendor technicians for T1 testing and cluster turn-up
• Provisioning ALU 7705 & 7750 SAR routers, which provide service delivery endpoint
• Provide network integration and troubleshooting technical services to wireless service providers
• Technical support of the installation and integration of Confidential wireless base stations, customers include, Verizon Wireless, AT&T and Sprint. Technologies include Analog, CDMA, UMTS, and LTE. Troubleshoot the installation and integration of wireless Hi-Speed EVDO, 1x/3G Data, and Voice Systems. Work on systems using IPBH, MLPPP, EBH, HDLC, and FR
• Strong interpersonal skills ability to work with others without conflict and achieve goals.
• Strong written and oral communication skills ability to communicate clearly and effectively via written technical proposals and oral communications.
• Ability to work with minimal supervision and make sound technical judgments in a demanding environment.
• Technical support of the installation and integration of Confidential wireless base stations, customers include, Verizon Wireless, AT&T and Sprint. Technologies include Analog, CDMA, UMTS, and LTE.
• Troubleshoot the installation and integration of wireless Hi-Speed EVDO, 1x/3G Data, and Voice Systems. Work on systems using IPBH, MLPPP, EBH, HDLC, and FR
• Strong interpersonal skills ability to work with others without conflict and achieve goals.
• Strong written and oral communication skills ability to communicate clearly and effectively via written technical proposals and oral communications.
• Ability to work with minimal supervision and make sound technical judgments in a demanding environment.

Confidential

Network Engineer

Responsibilities:

• Scope - Update 370 store router configurations to comply with rollout of new POS tablets
• Create configuration change templates for each store and submit to peer reviews for accuracy and I review other engineer’s templates
• Ping the store routers WAN IP to confirm the circuit is good, not taking errors and has remote connectivity.
• Implement assigned stores in rollout schedule by logging into store router, backing up current running configuration and applying new configuration changes
• Validate changes with show commands; write changes to memory and document.
• Login to Cisco Wireless Control System after updates and find store AP’s. LAN controller they’re associated with; login into those Wireless LAN Controllers and reboot all AP’s at store. Confirm AP’s come back up and associate with LAN controllers.
• Check in HREAP for proper native VLAN and mapped VLAN’s
• Troubleshoot and/or escalate any issues.
• Decommission old POS network by shutting down the VLAN interface and access list. Validate and document changes.
• Side work includes, updating circuit ID’s and DMARC information in master circuit documentation. Checking 100 decommissioned 2800 series routers to confirm they were wiped and clean up flash memory for final remediation.
• Attend staff and team meetings.

Confidential

. Net work & Voice Engineer

Responsibilities:

• Provide technology support to security engineers that are installing new security devices in Chase branches and ATMs. Supporting may include configuration, assigning IP addresses and troubleshooting complex networks
• Research SharePoint document, speed/duplex setting, and troubleshoot layer 2 issues
• Telnet to the switch and or routers and make to appropriate level changes
• Make documentation include all end-user access switches and or routers that are deployed and used for Retail Bank, Retail Lending, or Automated Teller Machine (ATM) implementations.
• Work with Engineers/technician in multiple locations across the USA as scheduled by retail or security.
• Validate switch port is in a connected state, clear arp-cache, assign proper VLANs, and unable ports
• Assist vendors/installers to ensure that connectivity is restore to the devices
• Login to the CPR database for tracking network documentations
• New Router and/ or switch Installation, testing and turn-up
• Existing Router and/ or switch decommission
• Existing Router and/or switch replacement, testing and turn-up
• Existing router and/or switch relocation
• Directing a vendor to perform any physical activities needed on site such as installing, making connections, or deinstalling, equipment.
• Making any necessary configuration changes on the local router and or switch, including removing, adding and updating the Access Control List.
• Implement track records into a spreadsheet in livelink
• Download network documentation from Livelink, open support doc and find an unused entry.
• Validate IP addressing is availability, ping the IP assignments to verify they are not in use.
• Validate dial-in out of band (OOB) lines across the country and verify if the modem answers
• Put these in a spreadsheet with router name, site type (ATM or Branch), street address, OOB number and result convert existing voice network infrastructure systems at approximately 5,500 retail banking branches from its current local dial, TDM site based service to more of a centralized Session Initiated Protocol (SIP) architecture.
• Responsible for Assisting JPMC with traffic analyses to ensure SIP trunks can handle the traffic load when the site is added.
• Ensure that after the migration, circuits at the site are decommissioned providing engineering support as required to migrate the Direct Inward Dial (DID) telephone numbers to support the deployment of a very large number of Cisco Unified Call Manager Telephones and the supporting PBX and adjunct infrastructure.
• Extensive enterprise Avaya IPT systems and Cisco UCM experience.
• Responsible implementing, troubleshooting of Cisco unified Communications Systems, including Call Manager / Unified Communications Manager.
• Single handily programmed 1,400 Cisco phones with Avaya Voice Mails in two months
• Configured Remote Site Telephones, Device Pools, Cisco Unified IP Phone Configuration, DHCP Server, and Trunk Configuration
• Save support documentation and send support doc to management monthly.
• Banking software tools including inventory, change and asset management systems (netpro, WIRE, EMS11, AIMS)

Confidential

Network Cisco Support Specialist

Responsibilities:

• Responsible for the analysis, support, administration, implementation, and as needed troubleshooting of various hardware and software technologies within the LAN infrastructure.
• Provided remote and onsite escalation support along with interfacing with clients in a high intensive environment while performing account maintenance which included documentation.
• Served as the sole point of contact for all 1st, 2nd, and 3rd point of contact for all client issues regarding their various technologies
• Configure Cisco ASA 5505 and Aironet 1240G for users hospital deployment
• Designed and implemented custom Network Hardware and Software.
• Designed, installation, configuration, administration and troubleshooting of LAN/WAN infrastructure and security using Cisco routers/Switches
• LDAP administration, clone windows 7 with Clonezilla and project schedule
• Installed Windows Operating System patching technologies
• Created and deployed desktop images using Symantec Ghost 5.1c
• Served as technical liaison between development staff and project manager support and maintenance within the organization’s desktop computing and printing environment
• Installing, diagnosing, repairing, maintaining, and upgrading all PC hardware, software and equipment to ensure optimal workstation performance.
• Provided expert and creative solutions to user problems on laptops and desktop systems, to ensure user satisfaction and productivity
• Configure, troubleshoot, and manage Cisco Aironet wireless routers.
• Documentation of all the work done using Visio, Excel and MS word
• Also provided medical video interpretations, In-house financial applications, and help staff scheduling.
• LAN/WAN design and implementation using Cisco routers, hubs and switches
• Analyzed and corrected network troubles and performance issues
• Examined new technologies and made recommendations directly to hospital CFO.
• Evaluated customer needs and proposed solutions for those needs
• Windows operating System patching technologies
• Somali/English Interpreter, communicate with healthcare providers and patient via Cisco technology
• Help setup, configure, and troubleshoot videoconferencing units
• Setup video/audio for interpretation conferences

Confidential

Lab Administrator

Responsibilities:

• Planned, designed, and implemented a basic WAN wired infrastructure to support network traffic using Telco services.
• Demonstrate and perform proper disaster recovery procedures including performing proper server backups on various technologies. provided end-user assistance where and when required participated as a single or team contributor on projects assigned by management
• Documentation of all the work done using Visio, Excel and MS word
• Performance tuning using performance monitor and event viewer to identify and resolve performance bottleneck
• Installation and Configuration of various types of Computers and Printers. Installation of different operating systems on Intel based PC's
• CAT5 Cabling: Install Network Equipment
• Installation all network gears, drawing, patch panel, and documentation patching scheme