Principal Customer Integration Engineer Resume
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Hopkinton, MA
EMPLOYMENT OBJECTIVE:
Seeking a challenging position that will utilize my datacenter, virtualization and storage infrastructure experience to provide engineering direction and execution of the design, implementation and management of those resources
SUMMARY:
- Cloud Infrastructure architecture (Infrastructure - as-a-service, Storage-as-a-service)
- VMware vSphere / vCloud 5.x / 6 suites, Amazon EC2 services
- RedHat, SLES, Oracle Enterprise Linux
- HP-UX, AIX / VIOS platform architecture
- Windows Server OS; Exchange, SQL, IIS, native clustering, Hyper-V virtualization services
- Oracle Database 11g, 12c, RAC clustering products
- Veritas Storage Foundation, High Availability Solutions
- Scripting automation within OS shells (Perl, *nix *sh, Ruby, Microsoft WSH, PowerShell)
- End-to-end implementation, management of enterprise storage and SAN/NAS/Cloud environment components:
- Confidential VMAX, VNX, VPLEX, XtremeIO; HP XP, EVA; HDS Lightning; IBM ESS storage products
- Confidential Atmos/Cloud Delivery Platform cloud storage services platform
- Brocade / Cisco / Qlogic Fibre Channel SAN directors and switches
- Brocade / Emulex / Qlogic Fibre Channel and FCoE SAN HBAs; Qlogic / Microsoft / Linux iSCSI initiators
- Fibre Channel over 10GbE converged networks, iSCSI SAN initiators/targets
- VMware, RedHat / SUSE Linux, and Windows Server operating systems, across all major server vendor platforms
- Confidential VMAX Solutions Enabler, Unisphere, RecoverPoint SAN-based migration and replication technologies
- Program Management experience, cross-functional collaboration with internal and external vendors regarding product roadmaps, qualification, and release scheduling
- Authoring of customer facing documentation, encompassing all aspects of EMC-based SAN/NAS in Windows and Linux platform environments
EMPLOYMENT HISTORY:
Confidential, Hopkinton, MA
Principal Customer Integration Engineer
Responsibilities:
- Soliciting product use cases from customer field engineering services to, and subsequent integration of those cases and related technologies into testing organizations within Confidential Core Technology groups
- Evaluation of new features within product releases, and close collaboration with development groups to drive feature stability and scalability for customer release
- Design and implementation of proof-of-concept datacenter environments for customer demonstrations, documentation of best practices for various use cases (including online upgrade, application deployment, maintenance/change control) resulting in increased customer confidence and quicker bookings through sales and professional services organizations
Principal Software Engineer
Confidential
Responsibilities:
- Product design verification testing, documentation, and support of development resources for Confidential Atmos cloud storage-as-a-service platform
- Re-design and optimization of existing VMware infrastructure to leverage vSphere / vCloud suites to provide infrastructure-as-a-service resources to development, DVT/QA teams for Atmos product development and testing
- Evaluation of design/functional specifications for Confidential Atmos releases, and collaboration between program management, DVT/QA and development resources to assure alignment between design and functional specifications
- Participation in customer focus groups to better understand customer use cases, and to document testing processes for those cases within the DVT/QA groups to ensure robust solutions
- Engineering point of contact between Confidential and third-party security/assurances services for “Common Criteria” certification for Confidential Atmos
Principal Systems Integration Engineer
Confidential
Responsibilities:
- Evaluated and recommended new products, technologies, and specifications in SAN/NAS environments to senior management; upon acquisition of technologies, made proposals to senior management for product integration, implementation and deployment.
- Initial engineering-level contact in Confidential for Cisco’s Unified Computing Solution (UCS) platform, including evaluation of pre-release product, subsequent integration & qualification within Confidential storage environments, and collaboration with Cisco to drive issues to resolution and to align customer-facing documentation and best practices; provided technical groundwork for EMC’s partnership in VCE coalition with VMware and Cisco
- Coordination of weekly meetings with senior management; reporting alignment of E-Lab project status with internal and external partner product release lifecycles
- Program management involvement with multiple Confidential products, aligning roadmaps, qualification cycles, and release schedules between cross-functional organizations
- Developed and improved process for consistent implementation methodologies across Windows, Linux, VMware, Solaris, AIX, and HP-UX platform groups resulting in decreased lead time and increased efficiency in qualification cycles
- Final approval for Confidential supported storage implementations in customer production environments
Senior Systems Integration Engineer
Confidential
Responsibilities:
- Mentoring and training of lower-level engineers in SAN architecture concepts and design methodology
- Authoring of documentation supporting installation and configuration of Windows and Linux platforms in EMC-based SAN environments, targeted for a wide audience ( Confidential customer service, field personnel, and customer) to improve end-user experience
- Authoring of enhanced qualification methodologies to transition from a component-based model, to a full solution-based model to improve quality of EMC-supported solutions
- Automation of common qualification scenarios on a per-OS basis (unix shell, Microsoft WSH) to streamline processes and shorten qualification cycles
- Advanced kernel debugging (3rd party HBA drivers with Confidential products), and FC/iSCSI tracing to identify/isolate issues found in lab/customer SAN environments, and coordination between internal groups/external vendors to drive issues to resolution
- Collaboration with Microsoft development to implement enhanced storage features and functionality in Windows server operating systems (multi-path support, I/O stack optimizations and scalability)
Systems Integration Engineer
Confidential
Responsibilities:
- Interoperability testing between mixed-vendor FC switches, arrays, and HBAs, with all major server vendor host platforms to ensure stability in large production environments
- Certification of Symmetrix/CLARiiON/Celerra/Invista arrays for Microsoft Windows Catalog, in conjunction with High availability host configurations with PowerPath, Veritas DMP/MPIO with Microsoft Cluster Services (MSCS)
- Qualification of host platform “boot from SAN” functionality over FC and iSCSI transports
- Automated deployment of hundreds of Windows-based workstations for customer environment simulations in Active Directory, SQL and Exchange environments
- Regression qualification of drivers/firmware updates for FC switches and HBAs
Confidential, Lowell, MA
Windows NT Corporate Systems Administrator
Responsibilities:
- Planning and implementation of NT-based domains
- Installation and administration of Microsoft Exchange, Lotus Notes Server, and Microsoft SQL database services
- Establishment of company wide data backup policies and procedures for customer data protection
- Planning and instructing of training classes for various Microsoft Office applications