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Principal Customer Integration Engineer Resume

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Hopkinton, MA

EMPLOYMENT OBJECTIVE:

Seeking a challenging position that will utilize my datacenter, virtualization and storage infrastructure experience to provide engineering direction and execution of the design, implementation and management of those resources

SUMMARY:

  • Cloud Infrastructure architecture (Infrastructure - as-a-service, Storage-as-a-service)
  • VMware vSphere / vCloud 5.x / 6 suites, Amazon EC2 services
  • RedHat, SLES, Oracle Enterprise Linux
  • HP-UX, AIX / VIOS platform architecture
  • Windows Server OS; Exchange, SQL, IIS, native clustering, Hyper-V virtualization services
  • Oracle Database 11g, 12c, RAC clustering products
  • Veritas Storage Foundation, High Availability Solutions
  • Scripting automation within OS shells (Perl, *nix *sh, Ruby, Microsoft WSH, PowerShell)
  • End-to-end implementation, management of enterprise storage and SAN/NAS/Cloud environment components:
  • Confidential VMAX, VNX, VPLEX, XtremeIO; HP XP, EVA; HDS Lightning; IBM ESS storage products
  • Confidential Atmos/Cloud Delivery Platform cloud storage services platform
  • Brocade / Cisco / Qlogic Fibre Channel SAN directors and switches
  • Brocade / Emulex / Qlogic Fibre Channel and FCoE SAN HBAs; Qlogic / Microsoft / Linux iSCSI initiators
  • Fibre Channel over 10GbE converged networks, iSCSI SAN initiators/targets
  • VMware, RedHat / SUSE Linux, and Windows Server operating systems, across all major server vendor platforms
  • Confidential VMAX Solutions Enabler, Unisphere, RecoverPoint SAN-based migration and replication technologies
  • Program Management experience, cross-functional collaboration with internal and external vendors regarding product roadmaps, qualification, and release scheduling
  • Authoring of customer facing documentation, encompassing all aspects of EMC-based SAN/NAS in Windows and Linux platform environments

EMPLOYMENT HISTORY:

Confidential, Hopkinton, MA

Principal Customer Integration Engineer

Responsibilities:

  • Soliciting product use cases from customer field engineering services to, and subsequent integration of those cases and related technologies into testing organizations within Confidential Core Technology groups
  • Evaluation of new features within product releases, and close collaboration with development groups to drive feature stability and scalability for customer release
  • Design and implementation of proof-of-concept datacenter environments for customer demonstrations, documentation of best practices for various use cases (including online upgrade, application deployment, maintenance/change control) resulting in increased customer confidence and quicker bookings through sales and professional services organizations

Principal Software Engineer

Confidential

Responsibilities:

  • Product design verification testing, documentation, and support of development resources for Confidential Atmos cloud storage-as-a-service platform
  • Re-design and optimization of existing VMware infrastructure to leverage vSphere / vCloud suites to provide infrastructure-as-a-service resources to development, DVT/QA teams for Atmos product development and testing
  • Evaluation of design/functional specifications for Confidential Atmos releases, and collaboration between program management, DVT/QA and development resources to assure alignment between design and functional specifications
  • Participation in customer focus groups to better understand customer use cases, and to document testing processes for those cases within the DVT/QA groups to ensure robust solutions
  • Engineering point of contact between Confidential and third-party security/assurances services for “Common Criteria” certification for Confidential Atmos

Principal Systems Integration Engineer

Confidential

Responsibilities:

  • Evaluated and recommended new products, technologies, and specifications in SAN/NAS environments to senior management; upon acquisition of technologies, made proposals to senior management for product integration, implementation and deployment.
  • Initial engineering-level contact in Confidential for Cisco’s Unified Computing Solution (UCS) platform, including evaluation of pre-release product, subsequent integration & qualification within Confidential storage environments, and collaboration with Cisco to drive issues to resolution and to align customer-facing documentation and best practices; provided technical groundwork for EMC’s partnership in VCE coalition with VMware and Cisco
  • Coordination of weekly meetings with senior management; reporting alignment of E-Lab project status with internal and external partner product release lifecycles
  • Program management involvement with multiple Confidential products, aligning roadmaps, qualification cycles, and release schedules between cross-functional organizations
  • Developed and improved process for consistent implementation methodologies across Windows, Linux, VMware, Solaris, AIX, and HP-UX platform groups resulting in decreased lead time and increased efficiency in qualification cycles
  • Final approval for Confidential supported storage implementations in customer production environments

Senior Systems Integration Engineer

Confidential

Responsibilities:

  • Mentoring and training of lower-level engineers in SAN architecture concepts and design methodology
  • Authoring of documentation supporting installation and configuration of Windows and Linux platforms in EMC-based SAN environments, targeted for a wide audience ( Confidential customer service, field personnel, and customer) to improve end-user experience
  • Authoring of enhanced qualification methodologies to transition from a component-based model, to a full solution-based model to improve quality of EMC-supported solutions
  • Automation of common qualification scenarios on a per-OS basis (unix shell, Microsoft WSH) to streamline processes and shorten qualification cycles
  • Advanced kernel debugging (3rd party HBA drivers with Confidential products), and FC/iSCSI tracing to identify/isolate issues found in lab/customer SAN environments, and coordination between internal groups/external vendors to drive issues to resolution
  • Collaboration with Microsoft development to implement enhanced storage features and functionality in Windows server operating systems (multi-path support, I/O stack optimizations and scalability)

Systems Integration Engineer

Confidential

Responsibilities:

  • Interoperability testing between mixed-vendor FC switches, arrays, and HBAs, with all major server vendor host platforms to ensure stability in large production environments
  • Certification of Symmetrix/CLARiiON/Celerra/Invista arrays for Microsoft Windows Catalog, in conjunction with High availability host configurations with PowerPath, Veritas DMP/MPIO with Microsoft Cluster Services (MSCS)
  • Qualification of host platform “boot from SAN” functionality over FC and iSCSI transports
  • Automated deployment of hundreds of Windows-based workstations for customer environment simulations in Active Directory, SQL and Exchange environments
  • Regression qualification of drivers/firmware updates for FC switches and HBAs

Confidential, Lowell, MA

Windows NT Corporate Systems Administrator

Responsibilities:

  • Planning and implementation of NT-based domains
  • Installation and administration of Microsoft Exchange, Lotus Notes Server, and Microsoft SQL database services
  • Establishment of company wide data backup policies and procedures for customer data protection
  • Planning and instructing of training classes for various Microsoft Office applications

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