OBJECTIVE:

A proven professional seeking for new major strategic initiatives whereby understanding business goals and objectives, by clarifying and translate business requirements, that meet sponsor and stakeholder needs into documentation and conceptual design from which solutions are developed.

SUMMARY:

• SCCM certified above FIVE years’ experience in IT Administration and Infrastructure.
• SCCM Administration
• Vmware Vcenter 5.0 /6.5
• Microsoft Server
• Powershell
• Microsoft Active Directory / Group Policy
• Administrative experience on HorizonView 7.2
• ServiceNow Administration
• Professional s Attended:
• VMware vSphere 6.5 - ESX Server 5.5 and Virtual Center Server 6.0
• VMware P2V assistant / Converter - Internal
• VMware Confidential View 7.2
• Hands on experience performing Capacity planner assessment for Datacenters and assist customers in Datacenter virtualization and consolidation process
• Hands on experience designing and virtualizing corporate desktops using VMware View (VDI)
• Knowledge of maintaining Business Continuity and performing Disaster Recovery (DR) using VMware Site Recovery Manager (SRM)
• Hands on experience in updating / upgrading ESX servers, Virtual Center servers and windows virtual machines using VMware Update manager and manual upgrades
• Exceptional troubleshooting, organizational, interpal, written and verbal communication skills.
• Experience with global technical support operations with multiple operational centers in a "follow the sun" 24x7 environment
• Handle daily technical support activities on desktop support, data network and server management. Install and test desktop software applications and internet browsers. Test computers to ensure proper functioning of computer systems.
• As a Microsoft System Center Configuration Manger (SCCM) administrator provide troubleshooting, networking, system security, system integration, and daily monitoring tasks as required
• Assist with monthly Windows Update deployment process to Windows servers and workstations within the organization via SCCM using Security best practices. Perform SCCM health checks and regular SCCM client health sustainment.
• Monitoring the health of SCCM distribution points and disk space and memory usage for SCCM servers.

PROFESSIONAL EXPERIENCE:

Confidential

Infrastructure Engineer

Responsibilities:

• Create VDI images. Create SCCM packages for multiple companies located in US and overseas. Test VDI images for proper functionality. Insure that desktop/laptop equipment will function properly with Windows 7.
• Insure that desktop/laptop meet Windows 7 hardware requirements. Worked within a virtual desktop environment to test VDI builds.
• Design and document Software Metering configuration for SCCM 2012 implementation.
• Design and document Asset Intelligence, Software Inventory, and Hardware Inventory configuration for SCCM 2012 implementation.
• Design and document Client Health and Remediation configuration for SCCM 2012 implementation. Create and test SCCM 2012 automated applications for SCCM 2012 deployment.
• Coordinate with client stakeholders to determine design requirements and taken part in future projects.
• Address user tickets regarding hardware, software and networking, Make sure to close all tickets in ServcieNow before their SLA expires. Open changes and present them in CAB meetings
• Push / advertise applications using SCCM. Monthly patching and vulnerability remediation.
• Walk customers through installing applications and computer peripherals.
• Installed and configured over 100+ VMware VSphere 5.5 ESX/ESXi nodes, vCenter and vClient.
• Configured Management and Resource Cluster, Add Host to a Cluster, Configure its licenses, Network Configuration, DNS and NTP.
• Administration of environment running ESX/ESXi Hosts and Virtual Machines.
• Manage Virtual Machines, Installing VMware Tools, Creating Templates, Cloning, Deploy Virtual Machines using Templates, Converting Physical to Virtual Machines (P2V).
• Manage VMware Distributed Resource Scheduler (DRS), vMotion and High Availability (HA) Clusters.
• Knowledge of maintaining Business Continuity and performing Disaster Recovery (DR) using VMware Site Recovery Manager (SRM).
• Experience with SRM 5.0 deployment and Implementation. Involved in creating groups for datastores and VMs and testing end to end functionality.
• Converted VMware-based virtual machines and virtual disks from VMware hosts to Hyper-V hosts
• Update the Patches for ESX Servers using VMware Update Manager in Virtual Center.
• Monitor capacity, performance and utilization across all Windows Server and its Hardware.
• Active Directory Infrastructure and Operating System account management, Group security policies.
• Monitored and managed the performance and the load balance of the Servers.
• Installed SQL clustered and non-clustered servers and also, Creating SQL Database.
• Day to day support and maintenance of Operating Systems.

Confidential

Infrastructure Engineer / Wintel Team.

Responsibilities:

• Microsoft System Center Configuration Manager (SCCM) system administration, troubleshooting, networking, system security, system integration, group policy management, and daily monitoring tasks as required
• Vulnerability Remediation and Stabilization Recommendations.
• Weekly reports on Vulnerability remediation using Rapid7 (Nexpose). Schedule scans for the effective vulnerability remediation and validation. Working with Team for the vulnerabilities remediation which falls out of the regular SCCM patch cycle.
• Hands on Altiris application, manging enterprise Symantec
• Understand customer requirements to work with the application team to deliver SCCM solutions to meet customer-requested deliverables. Maintaining required compliance reports and scheduled delivery.
• Ensuring that customer requests via Service Now ticketing systems are managed to closure.
• Security Tasks Creation and assigning to respective teams and tracking the remediation efforts.
• Follow up with Desktop Engineering team to get the vulnerabilities remediated with in SLA.
• Security Exceptions and Time extension tracking.
• Create and implemented upgrade strategies for the current environment with specific attention to Microsoft SCCM, GPO, and WSUS throughout all of Heinz.
• Created and deployed custom scripts to be used in upgrade and deployment of software through GPO and SCCM
• Helping the L1 (Helpdesk) and providing the necessary documentation related to Installation and the Maintenance and other problems
• Working on the Incidents, Changes and Task assigned to Individual and Team basis.
• Extensively working on the Wintel and VMware activities and Performance Tuning of the 3 Environments (Test, Development and Production)
• Acting as First point of Contact from the Wintel Services for the VMware and System Management Server activities.
• Working on the Incident Management and the Change Management for the Wintel Services group with the L2 Team for the weekly reports and ensuring the SLA are met every time.
• VDI Provisioning and End User Support, Deploy application packages to the virtual desktop environment and ensure that said applications conform where necessary standard desktop configuration
• Server profile which will help the virtualization assessment team and physical to virtual (P2V) migration team for successful migration.
• Responsible for the VMware Infrastructure patch Management and following the Patch management cycle for upgrade of the VC, ESX Host and VM tools.