Telepresence Solutions Consultant Resume Ashburn, VA - Hire IT People

SUMMARY:

Experienced Telepresence Engineer with over 10 years’ experience in Video Conferencing Engineering. Extensive background in Cisco Telepresence Infrastructure design, system implementation, Installation and troubleshooting. Seasoned in project planning, design, procurement, implementation and management of video, voice and data networks.

TECHNOLOGY/PROTOCOLS:

Network Protocols: TCP/IP, UDP, RTP, H323, SIP, ISDN H320

Video Protocols: H.261, H.263, H.264, H.265, H.239, H.460

Audio Codecs /Protocols: G.711, G.722, G722.1, G723, G728, G729

A/V Touch Panels exposure: Crestron, AMX

Software Tools: Wireshark, Putty, Telnet, SSH, WinSCP, HyperTerminal (RS - 232)

Skills: IP, TCP/IP, WAN, LAN, VOIP

PROFESSIONAL EXPERIENCE:

Telepresence Solutions Consultant

Confidential, Ashburn, VA

Responsibilities:

Design solutions for customers and document the scope of TelePresence projects
Partner with the Collaboration Implementation Manager to be the Technical Resource
Providing system and administration support of TelePresence infrastructure including, but not limited to Cisco Video Communication Server (VCS), Codian MCU, Cisco Telepresence Server, Cisco Content Server and Cisco TMS Suite.

Collaboration Engineer

Confidential, Reston, VA

Responsibilities:

Responsible for conducting technical needs analysis, understanding and implementing technical requirements of Collaboration/TelePresence projects.
Served as a technical project lead on select project implementations, provide detailed designs and translate detailed requirements for and design solution architecture deliverables.
Reviewed and updated customer design/configuration of the new TelePresence infrastructure. Installed and provisioned Cisco TelePresence Server. Deployed and configured Cisco ISDN Gateway within the new video infrastructure
Implemented the Cisco TelePresence Management Suite on a Cisco UCS chassis host with VMware ESXi 5 hypervisor. Provisioned Cisco VCS for TMS Integration.
Install, provision, integrate and upgrade Cisco VCS - Control/Expressway
Install, configure and integrate Cisco 5230 Media Conferencing Unit, TelePresence Server and Cisco Conductor.
Install, configure, integrate and deploy Cisco MSE 8000 Servers on customers Video Network. Integrate existing Polycom and video endpoints into new video infrastructure
Implemented a Cisco solution to expand the customers VTC infrastructure to support additional geographical locations. Configured a VCS Cluster and added two additional Cisco/Codian MSE chassis equipped with multiple ISDN blades and an MCU blade.
Analyze links between remote TelePresence sites and identify appropriate network path to register Cisco CTS, MX, and SX series to Cisco CUCM and connect multipoint calls to endpoints registered to Polycom RMX 2000 hosted endpoints.
Installed and configured Cisco TMS on customer virtual server. Integrated user accounts in a Microsoft Active Directory environment. Integrated Jabber accounts.

Telepresence Solutions Engineer

Confidential, Reston, VA

Responsibilities:

Provided tier three technical support for enterprise Telepresence/Collaboration technologies to global Cisco customers, partners, and account teams.
Troubleshoot and resolves complex customer system outages. Utilized debugging tools and lab simulations to analyze problems and identify solutions.
Troubleshoot large video and voice networks with mixed media and protocols, involving components such as Cisco Telepresence Management Suite (TMS), Cisco Telepresence VCS, Cisco MSE Series, Cisco ISDN Gateway, as well as Cisco TPS 8700.

Technical Services Engineer

Confidential, Reston, VA

Responsibilities:

Troubleshoot customer service issues related to Telepresence deployment, implementation, interoperability/interworking protocols such as SIP, H.323.
Identify recurring problems, recommend design changes and develop resolution plans. Install, configure and deploy video infrastructure products.
Analyzed system logs, debugs, packet captures, recreates and conducted research to determine the root cause of issues.

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Telepresence Solutions Consultant Resume

Ashburn, VA

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