SKILLS & ABILITIES:

System Administration & Configuration: Windows 7 & 10 Versions, Windows Server 2003, 2008 R2 & 2012, Linux Debian & Fedora Builds (Red Hat Flavors)

Network Installation & Administration: Polycom Hub codec (4000 & 8000), Crestron AV1 / AV2, Extron video hardware, SonicWALL Firewall Pro, Vyatta VSE6.2, Netopia R2020, Cisco L3 Network Switches 2950 /2960 /3750 /3850 /3560 /3650 /3750 /3850 , Cisco Routers 1841 & 2911, Cisco ASA 5500 & 5500X NGFW Firepower Series, Cisco 4110 NGFW, Palo Alto, F5 Portal, Proof Point, Barracuda Web / Application & Mail Filter, Aruba Controller 7005 /650 /620 , Aruba Bridge MST200 & Meraki/Cisco WiFi, Mobile Iron, Cisco VOIP (Unity /UCCX / Unified CM), DLink / Belkin wireless firewall & router access points, Bluetooth, TCP/IP, WAN/LAN, PXE Boot, Subnet & DHCP set up and manipulation, Intrusion Detection

WIFI Network: Aruba 7005 /650 /620 , Aruba Bridge MST200, Meraki/Cisco Wireless configuration, diagnosis, implementation & management

Software: Microsoft Office 2007/2010/2013/2016 , Windows Exchange 2003/2007 cloud hosted, Outlook 2003/2007/2010/2016 , Lotus Notes, Zimbra 8.6.0GA 1169, Windows Mobile 6.0 / 6.5, Android Mobile OS, SCCM Microsoft Configuration Manager Administration Console, VMware ESX 5.0 - 6.0, Microsoft & HTC Droid Active Sync, Symantec Norton Suite/ Ghost, Symantec Antivirus / Enterprise, McAfee (Multiple Version), CA Antivirus, Avast Internet Security Suite, Trend OfficeScan V11.0.1454 SP1, Microsoft Forefront Endpoint Protection, Norton PGP Encryption, True Crypt, Paragon Drive Backup, Acronis True Image, Acronis Backup & Data Recovery 10 Advanced Workstation, CommVault Simpana V10R2, Nlite, Altiris Image Deployment, Heat / Remedy, Service Desk Plus 8 - 9, Linux FOG Imaging, Unicenter Service Plus, Dentrix, Pro-E, Maintmizer, Cars & Prospector, Rumba 8.1 / Mocha, Driveline, Dash Perm, Oracle, Rally AS400, Active Directory 2008 - 2012, Novel GroupWise, In-house iPass VPN, Cisco VPN & TeamViewer VPN, Adobe Acrobat Pro., Novell Client, Citrix, Active Sync, Dame Ware, TeamViewer / RealVNC Viewer, Wireshark, WinSCP, FileZilla, Putty, Mobile Iron, Proof Point, PaloAlto, WebEx, Limited Crystal Reports 9 (Barcodes), Cisco VOIP Unified CM / Unity Connection / Unified CCX / Desktop Administration, Office 365 hosted / SharePoint & OneDrive, Zoho Service Desk Plus 8.0-9.2 / OpManager SOCOM 11.7 / ManageEngine AD Audit Plus 4.6.0 / AD Manager Plus 6.5, Hitachi Security Suite “HiPAM” 8.6 - 9.0, SolarWinds Orion 2017, Barracuda Security Gateway 8.0.3, Sophos Endpoint Security V.10.7 / Enterprise Console V.5.5 Management

Hardware: Dell certified Children’s Center only, HP hardware repair service at Confidential / Children’s, Compaq, HP, Toshiba, IBM, Panasonic Toughbook, Blackberry, Raid NAS NV+, Tera Station, Synology NAS, Crestron (TPS-5000, 4000, 3000, 2500 / AV1, AV2), Polycom, Extron, Crestron, Mackie mixer, Coreo PIP, Handheld 4620 / 4820 2D Scanner, Symbol LS2208 2D scanner, Siemens DCA Vantage Analyzer, Canon VC-C3/4/5, In-light Surgical Camera, Multi-meter, Ohms meter, Cat5 tester, Patch work RJ45 /RJ11 /DB9 /Coax /RCA, Adaptus Dolphin 7900 & 7600 Industrial Care MobileStryker Communications Telemedicine specific components “Sydney SDC3 Medical Imaging Management / Voice activation System, SwitchPoint Infinity Control System, Surgical Lights & Control Boards, In-Light Cameras & Teletom Articulating Boom

Soldering: Surface Mount, Through-hole, Cable joint, Decipher schematic maps

EMPLOYMENT HISTORY:

Confidential, Carrollton, TX

Sr. Network Engineer

Responsibilities:

• Criminal Justice Information Systems (CJIS) Level 4 Security Training
• Nessus Vulnerability Scan Report review
• Resolution implementation & patching of exploits identified within report for network infrastructure
• Research & deployment of hardware solution, End of Life or expansion of security requirements.
• Review / maintain current IOS & configurations on Cisco switches, ASA’s & Barracuda’s
• City Project Management
• City wide security management, configuration & deployment of Cisco ASA Next Gen solutions.
• Replacement of End of Life / expansion of security requirements Cisco ASA 5500 & 5500X w/ NGFW Firepower.
• Data Center & City network project management / support
• Barracuda Web / Application / Mail Filter appliance management
• WatchGuard Video Body Camera System management (Police Department)
• Management of MikroTik video networked body & vehicle download stations, Vlan isolation
• Architect Cisco network solutions & expansions
• Manage segregated Police Department / FBI monitored ASA firewall filter rules and policies
• Site deployment of VPN solutions & requirements
• Network Architecture review
• Expansion of site requirements / network hardware replacement for improved reliability, performance & ensure security of enterprise infrastructure
• Voice Over IP phone support (Unity, UCCX, Unified CM)
• Network Hardware management & deployment of Cisco Catalyst PoE Switch infrastructure
• Meraki / Cisco City WiFi management & Isolation per end user requirements
• Project Management / Equipment Procurement
• Research / Isolate identified hardware / Test equipment for procurement
• Vendor pricing negations, hardware and services
• Hardware configuration / Deployment scheduling within change control allotted times
• Change control / ITIL Service Controls / PCI compliance
• Voice Over IP phone support (Unity, UCCX, Unified CM)
• Network Hardware management & deployment of Cisco Catalyst PoE Switch infrastructure
• Meraki / Cisco City WiFi management & Isolation per end user requirements

Confidential, Plano, TX

Sr. Network Infrastructure Engineer

Responsibilities:

• Lead Architect Cisco network solutions & expansions
• Research & test enterprise infrastructure potential expansion or upgrade hardware solutions
• Install / support LAN, WLAN, WAN & VoIP network, internet / intranet systems
• Installation / maintenance / security patch management of network hardware & IOS
• Assign routing protocol & routing table configurations
• SolarWinds Orion, ZOHO Opmanager Event Analyzer proactively analyze reported alerts
• Monitor availability, performance & ensure security for enterprise infrastructure
• Administration of Cisco ASA firewall, intrusion detection / vulnerability scanning, routers, switches, VPN gateways, WiFi controller & WAP’s
• Administration / maintenance of networked files servers, intrusion & vulnerability scanning detection systems “Sophos Endpoint Security / Enterprise Console Management”
• Voice Over IP phone support (Unity, UCCX, Unified CM)
• Cisco ASA 5500-X, 5500 Series with Firepower & IPS - configuration, deployment & management
• Cisco 4110 NGFW Central Management series deployment and management
• Patch management & configuration administration
• Zoho AD360, ADAudit Plus & OpManager - SOX auditing, ensure end user tracking & access management
• Barracuda / Email Security Gateway management
• Email venerability scanning, blocking & site changes per infrastructure requirements
• Project Management / Equipment Procurement
• Research / Isolate identified hardware / Test equipment for procurement
• Vendor pricing negations, hardware and services
• Hardware configuration / Deployment scheduling within change control allotted times
• Change control / ITIL Service Controls / PCI compliance (NIST800 Deployent)

Confidential, Coppell, TX

Enterprise Infrastructure Security Engineer

Responsibilities:

• Hitachi Security Suite Tools “HiPAM”
• Assist in design, Engineering & Integration of HiPAM solutions
• Privilege Access Management & Self Service Password Synchronization support from infrastructure and application level
• Maintenance / upgrade of Hitachi Security Suite “HiPAM” application
• PCI Compliance of network devices & end user password check out
• Server rights restrictions per usage account / End user time restrictions
• Implementation of changes through change management / patching through response guidelines and scheduled planned maintenance work from ITIL standards
• Health monitoring of applications & supporting infrastructure
• Actively identify areas of improvement for architecture & processes reliability
• System Architects liaise for integration of Linux, Windows, Active Directory, hardware & vendor solution appliances
• Processes & tools understanding in which HiPAM must operate including firewalls, routes, zones, import rules, inventory, incident response, change management, security logging & monitoring

Confidential, Dallas, TX

Enterprise Systems Administrator / Infrastructure Security

Responsibilities:

• Manage Engine Service Desk Plus Implementation & Administrator
• Change implementation & patching
• SQL Database & server security access administration
• User security role management / import & access control
• SQL database import / export transfers
• SQL database line item data manipulation
• 24/7 hardware / software support to Windows, Linux & network hardware systems
• Vendor relations and management
• Rotational lead per facility deployments
• Server build administration via VMware ESX 5 - 6, HP iLo Insight Manager, Dell iDRAC
• Server 2008 R2 build, deployment & migration of data
• Applied security role administration for Sox, PCI & Hippa compliance Windows Server, Linux, VMware, SQL / Snap Shot reporting and change control Systems Auditing for security patching & compliance Linux command line or GUI OS patching / update (Deb / RPM) ZoHo - ManageEngine AD Audit (End user / Device auditing) ZoHo - OpManager server & network equipment performance monitoring/ alerting Dell Case & Azure system update / patching
• McAfee, Trend vulnerability scan management of network & systems
• Review & manual resolution of identified malware / quarantined files & alerts Corrective action to appliances with failed heart beat & non-compliant updated scan signatures McAfee application scan engine push to networked servers, desktops & mobile devices.
• Implementation & Analysis of HP, Dell, Aloha Point of Sale hardware
• CommVault Simpana v10 R2 / EqualLogic TSM scheduled backup & restore Error log dump for assisted diagnosis with Dell Support Replacement of defective server hardware components Backup confirmation & diagnosis of backup failures
• Cisco switches 2950 / 2960S / 2960C & routers 1841 & 2911 Cisco Unified CM / Unity Connection UCM / Unified CCX / Desktop Administration / Cisco Jabber Cisco VOIP phone configuration / deployment / support Cisco ASA diagnosis and support IronPort / Mobile Iron / Proof Point Internet threat security / PaloAlto
• Cisco switches / router security auditing & updating
• Zimbra & Lotus Notes Administrator
• Account creation, restore & error repairs
• Wireshark system packet tracing for diagnosis
• Datacenter Servers & Network support
• Proof Point mail firewall administration
• Mobile Iron & Traveler handheld device configuration, deployment & remote security administration
• Printer deployment, remote configuration, installation & management
• Aruba & Nomadix Wi-Fi implementation & administration
• Hardware / software configuration for site deployment & remote management
• Troubleshoot escalated issues with Engineering to coordinate & implement solutions
• Provide detailed analysis of deployed test scripts & recommended solutions
• Performance tuning per business requirements
• Recommendation of improvements via data metrics review for improved quality standards
• Site cost analysis for implementation of installs & testing
• Root Cause / service level analysis & identification of trends
• Maintain perpetual data center hardware / software maintenance / warranty records
• Administration of RSA KeyFob & GPG/PGP technology
• WebEx Account administration & support
• SharePoint Cloud user import, management & security access implementation
• OneDrive Support
• Oracle / Linux printer queue configuration & support
• Citrix session administration
• Active Directory security administration via SAR process
• Creation & management of roles, access groups & personnel

Confidential, Irving, TX

Global CNOC Senior Analyst / Systems Administrator

Responsibilities:

• Microsoft Office 365 BlackBerry Cloud Server Support
• Microsoft Office Exchange Cloud administration
• Blackberry BES & BAS domain administration
• Active Directory permissions administration
• SQL queries (No Coding)
• PowerShell (Smoke Burn in Test / No Coding)
• Fledge device account creation and management
• Import, configuration & load balancing of accounts per VM server
• Monitor network traffic
• Monitor alerts on Domains / Servers
• Ensure compliance with internal policies and procedures
• Escalation of issues for unknown cause incidents
• Remedy (Ret) ticket tracking, creation and resolution
• Resolution knowledge base metrics tracking
• Knowledge base (KB) creation per identified solutions on incidents
• Technical writing for diagnosis & resolution of identified causes
• VMware ESX (Ver4) Bes review of Cloud Operational logs
• Proactive resolution of account issues prior to client call or limitation of services

Confidential, Denton, TX

Sr. Technical Analyst

Responsibilities:

• Front-line interpersonal client support
• Virtual device support and integration to network
• Microsoft Office Communicator
• Account integration / activation via Active Directory
• SCCM licensed application tracking per group & removal of non-licensed applications
• In-house built applications deployment & update maintenance
• Deployment of patches / device software inventory / asset tracking
• Testing and deployment of Enterprise software packages through SCCM
• Symantec Norton antivirus remote installation, monitoring & resolution per appliance notification
• (OCS) Open Computer & Software Inventory Next Generation
• Windows 7 Enterprise O/S deployment
• Exchange Forefront/Forefront Identity Manager 2010
• Technical writing for software deployment, diagnosis & repair
• Installation and support of corporate internally created & purchased applications
• User State Migration Tool (USMT)
• User profile migration & restoration to alternate devices
• Microsoft Office Outlook 2010
• PST file encryption / decryption & corruption repairs
• Diagnosis and resolution of email issues
• BlackBerry handheld support, diagnosis, repairs, O/S upgrades and exchanges
• Remote diagnosis and assistance to users via Dame ware and Remote Desktop
• SLA resolution of tickets per allotted time restraints
• Escalation of reported issues to Corporate ITD
• Diagnosis and repair of faulty workstations, laptops and tablets
• Research and evaluation of engineering requirements
• Active Directory
• User rights restrictions, group rights and queue software access

Confidential, Coppell, TX

Network Administrator

Responsibilities:

• Active Directory security administration
• User applied access rights Groups, roles & device access management, user rights and networked device access rights
• Microsoft Exchange Server 2003 / 2007 administration
• Mail account upgrade, transfers via Exmerge & restoration
• Installation & configuration of Exchange 2007 cloud hosted mail server / account external transfers
• Outlook 2003/2007/2010
• Software Installation, activation, configuration, profile extraction, corruption repairs
• Implement and test recommended network changes for business marketable enhancements
• Configuration & deployment of network devices
• Microsoft server 2008 R2
• SonicWALL & Vyatta Linux based firewall
• Daily backup of production & management personnel
• Net gear RaidNas NV+ & Server based backup
• Disaster recovery via Acronis Backup & Recovery 10 Advanced Workstation
• Recovery of client files from crashed storage devices
• (OCS) Open Computer & Software Inventory Next Generation via Spice works
• Installation, repair and maintenance of all Pc’s, printers and network devices Repair, diagnosis & deployment of Zebra printers
• Front-line interpersonal client support
• SCCM asset monitoring, patching & application deployment
• McAfee systems monitoring
• McAfee systems management
• Daily scan signature review & updates push
• Resolve issues with alerting devices with failed removal attempts / virus chest / quarantined items
• License tracking & management per deployed limitations
• Laptops encryption via True Crypt
• Windows XP image creation with Nlite
• System add-on implementation packaging via Bit Rock installer builder
• Ubuntu Server
• FOG imaging / PXE boot image deployment
• Outlook support, installation, configuration, profile transfer & corruption repairs
• Image creation for deployment to onsite devices (Windows 98 & XP)
• VOIP - onsite diagnosis of deployed hardware from vendor for prompt resolution
• VPN - set up through TeamViewer
• Virtualization of desktops & servers
• Remote diagnosis and resolution of software through Dame ware / VNC Viewer
• Blackberry software error diagnosis, configuration and device deployments Ver. 4 /5

Confidential, McKinney, TX

Desktop / Technical Support Specialist

Responsibilities:

• Front-line interpersonal client support
• Active Directory
• User rights and device access control
• Norton Ghost imaging, Microsoft image deployment tools and PXE boot image push
• Symantec Norton Security Suite, identification & resolution of network / system vulnerabilities
• WinPE system analysis and resolution of system build issues
• Recovery of client files from crashed storage devices
• Cisco VPN support and device configuration
• Lotus Notes support, installation, configuration, profile transfer & corruption repairs
• Timely ticket resolution per severity
• Installation, repair and maintenance of HP desktop and laptop components
• Defective parts order, tracking and replacement
• HP case tracking and resolution per contract agreement
• Software installation and hardware diagnosis via Dame ware
• System deployments and refresh per Confidential or DoD policy compliance
• Transfer / restoration of client specific files
• Norton PGP encryption / decryption of secure files
• SCCM Licensed application deployment & license tracking w/in non DoD security restricted devices

Confidential

Desktop / Technical Support, Systems Engineer

Responsibilities:

• Completed multiple short term contracts for various staffing firms throughout the DFW region
• Time gap of 7/09 - 9/09 was due to family death resulting in sabbatical.