SUMMARY:

• Seeking a position in the IT field which to applied and transfer my 10+ Years of Experience and earned a solid reputation for developing and maintaining professional relationships
• Outstanding relationship Building and training
• Teamwork abilities, Fast Learner
• Great training and presentation skills Service solutions/strategies
• I ntelligent and articulate, great customer service Great people skills and organized
• Driven to succeed and ambitious Team Leader of groups
• W ork well independently/Ability to Network A bility to expand opportunities
• Coach - ability/Self Motivated Great Leadership/communication skills
• Excellent problem-solving abilities Great time management skills
• Strong technical oriented Ability to work well within diverse groups

COMPUTER SKILLS:

Software Programs: Microsoft Office Suite, Outlook 365, Adobe products, Bomgar (remote) Installed-Shield, SCCM, PeopleSoft, Dell DRAC Mobile Device Management, Microsoft Dynamics

Operating Systems: Microsoft Exchange, Windows Server 2003-2012, VMWare, 2008 SQL Server

Windows 7/8/10 (x32/x64):

Programming: MySQL and VOIP Systems

Hardware: Desktops and laptops, Ethernet cables, Video and sound cards, printers, faxes Routers (Linksys), Switches (Netgear), Dell Wyse Terminals

Networks: LAN, WAN, VPN/Remote Connectivity, TCP/IP, Wi-Fi, Firewalls, DNS, switches

PROFESSIONAL EXPERIENCES:

Confidential, Battle Creek, MI

Windows System Admin

Responsibilities:

• Troubleshoot and resolve Server issues, User and Mailbox configurations
• Windows Server Management, VMware Administration, Active Directory and Mobile Device Management
• Manage the Infrastructure operational support (L2/L3) team with size greater than 10.
• Regularly interact with client on operational issues.
• Perform all servers backups in the server configuration management tools
• Perform maintenance activity of all servers on a monthly bases (Patches)
• Monitor performance of servers and ensure systems work efficiently
• Monitor/rebuild the installation of new/existing servers and configure hardware peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Install and configure systems such as support infrastructure applications or asset management applications
• Migration from Windows 7 to 10 - tools use: Windows Easy Transfer and XTranxition
• After Windows Migration configuration of user settings, profiles, Outlook emails, ect..
• Manually re-map user accounts if Windows Migration fails
• Provide support for web server application
• Assisted the AD team in Group Policies pertaining to II Servers
• Installs, configures and troubleshoot Microsoft IIS7 Web applications
• Configurations Skype for Business, Office 365/Online
• Resolved Office 365 connectivity issues for remote users while managing upgrades, backups server, configuration, remote mail, security and software
• Provided support and maintenance of Outlook Web Access and Microsoft Office Outlook
• E-Mail, calendaring & scheduling
• MDM Administration - Activate Mobile devices, set up Office 365, manually installed applications, pushed applications to mobile devices
• Azure Active Directory (add, delete, grant permissions accounts)
• Managed GPO s throughout the AD enterprise
• Created user ID s, roles, groups OU s etc. in AD
• Use Remote Desktop Services for Remote to help end users to resolve issues
• Use MS Remote Desktop Broker to access to servers and applications
• Administration of Windows Server 2012 OS
• Perform software distribution and patch management to Windows PC's, laptops & servers
• Administered software package delivery to global desktop and servers via SCCM 2012
• Deployed over 1,200 desktop machines using MDT and WDS
• Perform 3rd level support, identifying root cause with solutions to problems
• Perform monthly routine software updates to enhance functionalities and security using
• Performs setup and management of monthly patching of Windows Servers using SCCM
• Use Configuration Manager Console tool to deploy applications
• Compliance of AD and Managed GPO's throughout the Active Directory Enterprise
• Developed organizational units in AD and managed user security with Group Policies
• Managed user accounts (Created, Deletion, Permissions, and VPN Access)
• Maintained user, group and computer accounts for the entire Kellogg's enterprise Network
• Provided 3rd level support for problems related to AD (Authentication, DNS, Trust, ect..)
• Support VMWare ESXi OS Monitoring and management VCenter User Administration

Confidential, Dallas, TX

Senior Windows Admin

Responsibilities:

• Perform Data migration using windows CLI tools and SQL Queries
• Documentation of the data migration efforts including pre - checks as well as post-transfer quality control validation
• Migration from different SQL database using commands such as Robocopy & different Applications
• Review back up jobs for status and restart any failed processes
• Create new user accounts and assigned to the proper group in Active Directory
• Using NTFS permissions to locate files and folders within the networks
• Transferring files from one system to another using FTP and SFTP
• Using basic Unix/Linux commands to copy over files
• Reviewing Data Migration requests for accurate information
• Creating Organization Units, Groups and Users
• Implementing Group Policies per customer request
• Implementing Active Directory Services, trust relationship and enforcing Domain wide Group Policies
• Use Remote Desktop Services for Remote to help end users to resolve issues
• Use MS Remote Desktop Broker to access to servers and applications
• Work with Cisco VPN gateway for users to access corporate resources
• Managing and create GPO's through GPMC Console tools
• Maintains GPO's infrastructure based on policies and guidelines provided
• Installed, managed and configured and data center with multiple VMWare ESXi hosts
• Managed, Supports over 200+ Virtual machines, provisioning storage
• Managed user accounts using Active Directory 2003/2008 to create new domain accounts provide controlled access to existing network shares as well as creating new ones
• Suggested effective processes for maintenance for upgrading and patches for servers
• Using SCCM to perform patches, deploy software updates
• Support and maintenance of multi-forest Active Directory domain systems
• Identified highest space using folder on various NAS servers and clusters to free up disk usage using TreeSize Professional
• Managed server data backups and restored managed antivirus updates on all servers in configuration
• Troubleshoot Azure related issues & engage internal teams and vendor for issue resolutions
• Perform daily VDI administration, maintenance and upgrades including service packs patches, hot fixes and security configurations
• Support VDI environment using VMWare Horizon View
• Provided day-to-day support VDI that includes a Horizon View, connection Server, vCenter
• Servers, as well maintaining several SQL cluster databases within the environment
• Performing management and maintenance of VMWare Server software
• Provide analysis, administration and support of thin clients, virtual and physical desktops
• Troubleshoot and resolve ESXi and VDI issues by providing tier 2/3 incident ticket support
• Build and add SQL and Windows clusters to the data center environment
• Using basic UNIX and Telnet commands to move folders within servers
• Worked on various modules of ServiceNow Tickets like Incident management, Change
• Management and Problem management, Service Catalog, and Users Administration
• Complete Backing up of SQL Database and Restored the Database from Disaster Recovery
• Monitored, optimize and requested allocation physical data storage for SQL database systems
• Planned and coordinated SQL data migration between systems.
• Running Powershell/Python scripting to automate various tasks in Relativity applications
• Used Basic Powershell scripts to automate Windows administration tasks
• Use Remote Desktop Services for Remote
• Maintaining storage and disk and tape hardware
• Enhanced users understanding of database systems by conducting investigations providing solutions and creating user-friendly training materials.
• Performing comprehensive validation checks to ensure no data was missed
• Creating and finding accounts in AD
• Migrate and move data from physical to Raxspace (Cloud environment)
• Used Microsoft SQL to handle different databases
• Search SQL Database in different Clusters, performing monthly maintenances
• Applying patches to Windows Server 2012, Updating Licensing
• Identifying the proper groups to add users for account and application access

Confidential, Hartford, WI

Systems Windows Admin

Responsibilities:

• Developed organizational units in Active Directory and managed user securities with group policies such as users profiles settings, applications and systems
• Maintain user, group and computer accounts for Confidential AD network
• Manage Group Policies Objects (GPO's) throughout the Active Directory (AD) enterprise
• Working knowledge of ITIL practices
• Manage and administer 2012 Windows servers, networks printers, Office 365
• Provided Office 365 technical guidance for migration, configuration and deployment of Skype for Business
• Use Remote Desktop Services for Remote
• Troubleshoot networks, activate data jacks, assign IP Address to Network printers & print labels
• Installing, configuring and upgrading Avaya VOIP phones to all end user cubs
• Troubleshoot end - user and system issues using Avaya communication Manager console v 3.1
• Troubleshoot and repair Avaya network connectivity issues for end users
• Implement and manage auditing and security policies and procedures
• Manage, administration and support SCCM both for desktops, laptops, and Surfaces Pro tablets of operating systems, imaging and application deployment to end users
• Worked with Network Security team to ensure proper SCCM ports where implemented
• Administered a SharePoint website for 7,500 personnel
• Packaged, advertised and deployed third party security updates in SCCM
• Perform application packaging and distribution and OS deployment within SCCM 2012
• Troubleshooting SMS Client connectivity and package installation issues by analyzing logs
• Deployed Windows Workstation patches
• Manage Printer Servers by using RDP, update new drivers to Print Servers
• Configurations of Microsoft Windows 10 Surface Pro Tablets
• Use Microsoft tools such as USMT and EaseUS to migrate Windows 7 to 10
• Primary point of contact for resolution for migration issues such as profile missing, folders emails, etc...
• Investigate and resolve issues after Windows 10 migrations
• Resolved tenancy technical issues and monitored Office 365 systems
• Administered and supported Office 365 and MS Exchange policies
• Resolved tenancy technical issues and monitored Office 365 systems
• Implementation/Migration of current Windows 7 systems to Windows 10 via SCCM
• Bankup and restore user data via Windows Easy Transfers software installation of group specific program using SCCM
• Support a large enterprise desktop deployment with the older computers while imaging approx 8,000 workstation from Windows 7 to Windows 10
• Create and manage Domain Local Groups and users
• Resolved and supported technical issues with Office 365 emails and systems
• Support Mainframe Manufacturing applications such as Red-Prairie and AS/400
• Enforce security and mobile device management policies
• Adding new mobile devices to the MDM systems
• Administered AD, email groups/mailboxes as well as administering access
• Patching solutions using puppet configurations management tools
• Successfully migrated over 30 applications from Citrix Metaframe XP, 4.0, 4.5 into Xenapp 6.5
• Installation, configuration and administration of multiple XenApp
• Utilization of XenApp 6.5 and XenDesktop machine and user polices; including printer policy
• Implemented Incident, Problem, Change management and Service Catalog in ServiceNow
• Worked on various modules of ServiceNow Tickets like Incident management, Change
• Management and Problem management, Service Catalog, and Users Administration
• Research the latest applications, technologies and methods on improving systems such as
• Wyse Terminals, DoPDF - Convert Word, Excel into PDF format
• Installing, configuring, maintaining and documenting switches, routers, lightweight access points and wireless controllers and adding static address
• Activating data jacks and managing IP addressing
• Monitoring and manage networks by using software SolarWinds

Confidential, Mequon, WI

System Windows Admin

Responsibilities:

• Manages and monitor the problem ticket & service request queues, responding to monitoring alerts, execution of change controls, routine & preventative maintenance performance tuning
• Oversees effective delivery of day to day support provided to end users across multiple branches
• Creating Run books and using Microsoft Visio to create/layout diagrams and playbooks
• Create flowcharts of systems in Microsoft Visio
• Maintaining ERP applications called SNOW and Asset Management through MySQL database and Excel Spreadsheet
• Created and managed mailboxes, distribution lists, and public folders in Exchange server
• Office 365 Online configurations and email migration
• Ability to effectively handle multiple concurrent assignments in a fast paced environment
• Troubleshooting and resolved issues LAN and Wireless network access connectivity Break fixes and repair all hardware issues, supports IPhones and Android
• Experience managing Windows 7/10 in configuration, installation, Technical troubleshooting support of hardware, operating systems, Microsoft applications software peripherals
• Working and created new hires/return employee accounts, emails accounts on Exchange
• Server& Citrix applications
• Monitor and troubleshoot network issues including routers, switches, VPN and wireless broadband connection
• Test and evaluate standard workstation images and package software applications using SCCM
• Programming VOIP phones systems
• Installing, configuring and administering network technologies like switches and routers
• Installing configuring administrating software applications such as Java updates
• Developed organizational units in Active Directory and managed user securities with group policies such as users profiles settings, applications and systems
• Uses VMWare to create users profiles in Exchange Server 2013
• VMWare client administration and configuration, hardware install
• Level 2/3 support, add, remove, and modify users in AD in accordance with internal policies
• Created and maintained work products for application and data domains in Office 365
• Automated and executed Office 365 procedures utilizing Windows PowerShell
• Resolved tenancy technical issues and monitored Office 365 systems
• Administered and supported Office 365 and MS Exchange policies
• Install, configure, test, maintain, monitor and troubleshoot end - user workstations related hardware and software issues in order to deliver top notch service levels including VIP
• Using NTFS permissions to locate files and folders within the networks
• Provided support to users who logging into Citrix - Virtualization desktop through VPN
• Supported more than 2000 users who uses 7 or more applications on Citrix
• Setup, installed hardware, software, patches, printers, & operating systems to 2000+ users
• Creating accounts in AD, updating group policies, setting securities with accounts requirements
• Patch and test applications, uses SCCM to re-image PC Desktop and Laptops computers

Confidential, Franklin, WI

Desktop Support/System Security Administration

Responsibilities:

• Set up users security and application permissions accounts through Active Directory Citrix Server
• Create accounts & updating group policies in AD, implement security procedures
• Group policies management and administration in Active Directory
• Set up users with printers, smart phones, tablets, desktops/laptops and traditional phone devices
• Use Remedy ticketing systems for ITSM process
• Manage standardized hardware imaging process, updating TSO Applications
• Level II and III response (Troubleshooting, configuration of database administration, and repair for server, data center, emails transfers, file shares)
• Uses VMWare for updating Database systems
• Utilize Service Management tools, update and track all server related incident
• Resolved internal users to upgrade and installs DBMS software applications
• Resolved internal users incidents to connect to NM network such as Wi - fi & VPN
• Investigates, analyze and resolves complex computer issues & support all wide range of
• PC-based, database applications, networks connectivity, Outlook, ect.
• Setup & troubleshooting of local and remote assets such as desktops, printers, and internal applications
• Use Excel (VBA) to automatically update excel workbooks, encompassing program modules and external data queries
• Handle service requests and helpdesk tickets with a sense of urgency and high level of customer service; responsible for keeping
• Review violations of computer security procedures and discuss procedures with violators to ensure violations are not repeated
• Take in responsibility to improve processes around data management
• Take ownership to improve user training records and platform accesses
• Update team SharePoint site and writing team IT documentations
• Creates Policy process and management

Confidential, Green Bay, WI

Desktop Support Computer Operations Specialist

Responsibilities:

• Resolved software, printing, networks (VPN), Microsoft Outlook email issues
• 1st and 2nd level support calls for all end users and provide customer resolutions
• Provide high degree of customer satisfaction, technical expertise within a short period of time
• Provide support to internal users security access rights, applications, sites, folders and subfolders within the Confidential network
• Problems skills by utilizing training, knowledge, tools and analytical skills while on call or processing a case
• Create, record, and resolve incoming requests for service
• Handle technology system issues and proactively follow - up on tickets with ability to troubleshoot problems, determine source, and advise on appropriate action

Confidential, Menomonee Falls, WI

Desktop Support Computer Operations Analyst

Responsibilities:

• Installed software, modified and repaired hardware and resolved technical issues
• Provided base level IT support to non - technical personnel within the business
• Identified and solved technical issues with a variety of diagnostic tools
• Followed up with clients to ensure optimal customer satisfaction
• Conducted research to address customer concerns
• Collaborated/interact closely with customers for resolutions for computer systems and applications
• Administration/ Security Accounts for new users