SUMMARY:

• IT technical and professional with more than 15 years of corporate and multi - layered organization experience as a senior professional to includes design/project management, senior engineering/administration, technical operations management, enterprise network analysis, compliance administration, process/document management with proficiency in enterprise network technologies including but not limited to routing, switching, security (firewalls), voice, wireless and datacenter technologies.
• Over 15 years of proven project management experience including development and implementation of complex, mission critical technologies to meet business goals, within compliance, change management, schedule, and budgetary guidelines.
• Extensive background and experience in consulting including conducting proactive network analysis, business needs assessment, network design (RFP, BOM), logical/physical diagrams, statements of works (SOW), contract negotiations, vendor management, technology standards, licenses, product lifecycle management and handling SLA.
• Extensive experience handling technical lead responsibilities on cross-functional teams, including implementation, high level change requests and tier 3 escalation support with focus on remediation & providing root cause analysis.
• Major projects include design, installation of network infrastructures for retail stores distribution centers, and manufacturing facilities, WAN circuit provisioning/implementation with Tier 1service providers, and negotiating and managing enterprise technology Managed Services contracts, with focus on quality, timeliness, and adherence to budgets.
• Developed & led cross-functional team (engineers, finance, and contract professionals) that developed methods to improve technical performance on Air Force Sustaining Engineering Contracts.
• Providing subject matter expertise to director and C level executives, and mentoring rising technical professionals.

TECHNICAL SKILLS/VENDORS SUMMARY:

Technologies, Protocols - Routing: OSPF, EIGRP, BGP, MPLS, IS-IS, RIPv2, HSRP, VRRP, CEF, LDP, VRF, multicast

Switching: VLAN, STP, RSTP, PVSTP, MIST, VSS, port-channel, PoE, PoE+

Security: ACL, NAT/PAT, IPSec & SSL VPN, PKI, IKE, DMVPN, Port Security, SSH, AAA, TACACS+, RADIUS, 802.1x

Data Center: VDC, vPC, VMware, VXLANs, Port-Profiles, Routing Profiles, Service Profiles, Load-Balancing, 10G/40G Ethernet, FCoE, SAN

Wireless: 802.11, WLAN, WAP, AP, SSID, LWAPP, CAPWAP, CSMA/CA, MMDS, LMDS, CCK, DSSS, JDSU

V oice: QoS/CoS, VoIP, SIP, MGCP, RTP, SCCP, SRTP

Additional: WAN, Ethernet, T1, Internet, SDN, SD-WAN, TCP/IP, UDP, SNMP, LDAP, HTTP

Monitoring Systems & Languages: Solarwinds, Wireshark, Remedy, OpNet, Cacti, Nagios, Cisco Works, Cisco Prime, Syslog, TCPdump, OpNet, C, C++, Oracle Database, Perl, HTML, Java, Visual Basic, Shell Scripting, SQL.

Technology Vendors/Products: Cisco (IOS Routers, Catalyst Switches, ASA Firewalls, Nexus), Juniper, Palo Alto, Hewlett Packard (HP), Meraki, Aruba, Ruckus, Solarwinds, Remedy, Wireshark, Nagios, Cacti, F5, Citrix, VMware, Microsoft, Dell, Fortinet, Silver Peak, Riverbed, AT&T, SPRINT, Charter, Verizon, CenturyLink, Comcast, Silver Peak, CradlePoint.

PROFESSIONAL EXPERIENCE DETAIL:

Confidential

Senior IT Infrastructure Manager

Responsibilities:

• Leading IT staff and other Departments, coordinated & developed IT Infrastructure Requirements for Retail, Distribution, and Manufacturing sites, in support of business objectives, and compliant with governmental regulations.
• Coordinated and led network implementations using: Palo Alto 220 for WAN Connection and network protection; CradlePoint CBA850 for WAN Backup; Meraki MS-225 LAN Switches; and Meraki MR52 Wireless Access Points.
• Established and implemented processes governing infrastructure hardware and equipment selection, including Bill of Material generation for Network Devices, Uninterruptible Power Supply Systems, and WAN Termination Devices for Retail Stores, Distribution Centers, and Manufacturing Facilities.
• Developed the RFP Elements and managed the Vendor Selection Process that identified and engaged a National Structured Cabling Vendor for the company, giving Confidential consistent Network Layer 1 execution for all Office, Retail, Distribution, and Manufacturing facilities, and reducing variability of cabling and installation outcomes..
• Developed and implemented Technology Organization Drawing Review Process, which allowed sub-functions within the Organization to in corporate their requirements for Retail Stores in a single submission for Architects to process and deliver to General Contractors, ensuring Confidential store readiness for retail operation at Construction Turnover.
• Collaborated with Confidential teams, General Contractors, and vendors to monitor IT Infrastructure implementation efforts and to coordinate adjustments to ensure timely completion of construction projects.
• Additional responsibilities including managing infrastructure health nationally, verifying challenges and deploying resources to effect corrective action. Also, provided proactive monitoring and analysis to identify future network changes and improvements based on future business/operational plans.

Confidential

Senior Network Consultant

Responsibilities:

• Lead member of an enterprise global engineering team responsible for the overall management, support and continuous design/reengineering of a 24/7, mission critical enterprise LAN/WAN environment that includes the corporate headquarters, data centers, disaster recovery facility, major distribution centers and branch offices.
• Design responsibilities included but not limited to understanding/maintain the network design infrastructure including verifying build of materials (BOM), request for proposals (RFP), supervising proof of concepts (POC) and creating design implementation plans based on business operational needs in consideration of mandated compliances, policies and procedures and change management processes and within budget mandates.
• Network responsibilities hands-on cabling, configuration, and test of Cisco IOS Routers, CradlePoint CBA850, Cisco Catalyst 3850 and 3750 Switches, and Cisco Aironet 3700 and 3800 Series Access Points in lab environment to verify design and ensure adherence to company standards, before overseeing network implementation at warehouse locations.
• Project management responsibilities included collaborating with operations, other technical teams, and vendors to develop project implementation plans and lead professionals to ensure timely implementation with minimal downtime.
• Technical operations responsibilities including acting as technical lead for network implementation/deployments, handling high level change requests and tier 2/3 escalation support with focus on providing root cause analysis.
• Additional responsibilities including providing proactive monitoring and analysis to identify future network changes and improvements based on future business/operational plans, usage patterns and technology trends and providing scheduled and as needed operational reports along with recommendations for improvements to directors and executives.

Confidential

Senior Network Consultant

Responsibilities:

• Member of an enterprise engineering team primarily focused on handling high level Tier 3 Escalation Network Support for Confidential with focus on providing root cause analysis solutions to complex mission critical issues.
• Specific high level responsibilities including handling “Bridge” calls to identify, isolate, and resolve high level service interruptions, focusing on network components of issues, coordinating/directing Managed Service partners in detecting and correcting causes of network outages and engaging, managing, tracking activities of ISPs and other vendors during service restoration efforts and proper documentation of those resolutions.
• Specific engineering/troubleshooting activities including troubleshooting LAN/WAN connectivity including handling routers, switches, various WAN links (Frame Relay, TDM, LAN lines), monitoring/analysis and resolution of complex routing issues using various routing protocols including BGP, OSPF and EIGRP and acting providing technical mentoring/assistance to other technical team members and teams.

Confidential

Director of Network Infrastructure

Responsibilities:

• Hands-on director/mentor for a team of engineers nationwide responsible for consulting, design, implemented, support and maintenance of network infrastructure (physical, logical and virtual) for various clients and environments.
• Implemented VLAN Trunking Protocol (VTP) to reduce administrative overhead and to enable secure sharing of VLAN information and to prevent rogue device introduction from affecting the VLAN database.
• Creates & managed VLANs based on business function; configured static VLAN ports, static 802.1Q trunks, and dynamic ISL trunking using PAgP for layer 2 forwarding. Utilized VLAN Spanning-Tree in conjunction with PVST+ for compatibility between Cisco and Juniper switches. Modified spanning-tree parameters for manual root bridge assignment. Implement ether-channels between switches using PAgP for negotiation. Modified ether-channel load balancing method.
• Built IPSec Site-to-Site VPN between Cisco ASA 5500 Series Firewall and Cisco ISR Routers, using IKE policy, ACL to define traffic, transform sets to protect traffic, crypto maps for peer association and for mapping to VPN endpoints.
• Implemented Zone-Based Policy Firewall on Cisco ISR using:: three zones, zone-pairs, class-maps to specify traffic requiring policy when crossing a zone-pair, policy maps to act on class-maps’ traffic, and policy application to zone pairs.
• Implemented Authentication, Authorization, and Accounting (AAA) on local IOS devices, with Authentication and Authorization Lists; implemented both RADIUS and TACACS+ for AAA on IOS devices, with Authentication and Authorization Lists; implemented 802.1x Authentication on Wired Connections.
• Implemented Cisco Identity Services Engine (ISE) via its GUI: adding Local User Accounts & Groups; configuring SNMP on network devices, adding network devices and groups; endpoint verification; adding restricted VLAN; ISE 802.1x Authentication configuration, including ISE download and install, ISE RADIUS Configuration, Switch 802.1x Configuration, 802.1x Wired Interface Enabling in Windows, 802.1x Authentication Modification
• Implemented local voice networks using: Cisco ISR (VoIP) with Cisco Unity Express Network Module (NM-CUE), Cisco Communications Manager Express, and standard and PoE Cisco Catalyst Switches.
• Implemented Unity Voicemail on the Cisco Unity Express Network Module. Configured dial-peers on Cisco ISRs to define packet voice network connection attributes to the Cisco Unity Express Network Module. Enabled call forwarding on busy or no answer. Implemented Message Waiting Indicators and Voicemail access via SMTP. Daisy-chained PCs to VoIP phones to reduce network cabling costs. Utilize PoE ports for VoIP phones to reduce power infrastructure costs.
• Set up VLANs and access ports connecting virtual machines using the NX-OS CLI on a Cisco Nexus 1000v virtual machine and VMWare vSphere Client networking.
• Deployed Nexus 5K switches with Nexus 2K Fabric Extenders; configured vPC, both single and dual homed, between Nexus switches; configured VLAN, VXLAN on Nexus1KVVirtual Switch Platform.
• Configured routing policies and service profiles for separate levels in an organizational hierarchy using a Cisco Prime Network Services Controller virtual machine. These policies and profiles were applied to Cisco Cloud Service Router 1000v (CSR 1000v) virtual routers. Configured a CSR 1000v router using the Cisco IOS 15.4 CLI.
• Additional responsibilities included creating/reviewing runbooks, proof of concepts, developing best practices, policies and procedures, reviewing analyzing MOP, network schematics including logical and physical diagrams.
• Other activities included as needed and schedule reports to senior management on the status of technical implementation activities, professional/technical review on LAN/WAN Professionals and its overall success, monitored and worked to streamline/improve the company’s standards and processes.

Confidential

Sr. Technical Project Manager

Responsibilities:

• Senior member of a team responsible for enterprise level, mission critical technical projects in highly regulated, compliance driven industries with extensive SOP/change management processes, strict timelines and mandated budget/appropriations including Aerospace, medical, DOD, installation to name a few.
• Lead team of professionals who built, developed, coordinated, implemented, supported and troubleshoot various enterprise level mission critical production technologies to ensure minimal downtime and optimal performance.
• Other responsibilities/projects included incorporating Small Business Technologies into Confidential ’s technology roadmaps; improved monitoring to improve risk management while significantly reducing development costs.
• Special s include: earning Six Sigma Greenbelt s from USAF and The Confidential Company; and being named a Confidential Subject Matter Expert (SME) for Microsoft Project.

Confidential

Sr. Technical Project Manager

Responsibilities:

• Senior member of a team of professionals responsible for development, compliance, and implementation for various enterprise infrastructures with focus on DoD projects conducted nationwide.
• Project management responsibilities include creating implementation plans, coordinating/communicating with internal teams, directors/key stakeholders, allocating resources, managing personnel assigned to projects and personally ensuring the timely implementation of major projects while meeting mandated budget/appropriations.
• Other responsibilities included providing timely reports and acting as subject matter expert (SME) to senior management and key stakeholders and providing professional and technical mentoring to technical professionals assigned to projects.

Confidential

Senior Systems Acquisition Officer

Responsibilities:

• Led team of professionals responsible for day to day management of a team of engineers responsible for design, testing and implementation of mission critical enterprise technologies used by Confidential programs.
• General team responsibilities included reviewing/researching technical requirements, created design documents, statements of work (SOW), develop/implement testing plan including procedures and validate the solution met mandated requirements and also handled the timely implementation of these mission critical technologies.
• Additional responsibilities included organized and lead a cross-functional team consisting of technical engineers, finance and operational professionals along with technical contractors to ensure timely completion of projects within budget.
• Special s included reducing the time requirements for major changes to mission critical technologies by 50% from 1 month to approximately 2 weeks that resulted in increased productivity and improving the reporting/analytical tools and reports that provided improved management insight and control.