PROFESSIONAL EXPERIENCE:

Senior Network Administrator

Confidential

Responsibilities:

• Analyze and resolve Tier - 2 network and wireless-network related problems reported by end users across multiple locations of the healthcare system.
• Initiation and maintenance of DNS and DHCP scopes
• Installation, maintenance, and troubleshooting of LAN's and WAN's.
• Perform AP on a Stick and Standard Wireless Site Surveys
• Presented educational emails to non-IT employees, to increase their technological knowledgebase
• Provide network support of various third-party vendors
• Provided wireless network support of large scale (1,000+ users) Apple iPhone MDM projects

Environment: BlueCat DNS, Wireless Controller: Aruba & Cisco, Secure CRT, Remedy, Cisco Switches, Ekahau Site Survey

Subject Matter Expert

Confidential, Downers Grove, IL

Responsibilities:

• Generate questions and simulations for certification exams

Environment: A+, IT Fundamentals

Network Engineer/Site Lead

Confidential, Ashburn, VA

Responsibilities:

• Created and delivered extensive documentation of the design, device location, required materials and integration approach for the wired/wireless network
• Designed and tested prototype network components and configurations to validate designs prior to fielding.
• Generated rack elevation drawings and capture photographs of installed systems
• Identified, gathered and reviewed requirements collection supporting the design and implementation of wired/wireless LANs
• Performed basic power-up testing and troubleshooting of installed web proxies
• Performed physical installation of Confidential Web Proxies, to include power and network cables, within a rack
• Performed and supported the performance of system acceptance testing and document results
• Performed site surveys to design the network and identify the device placement and materials required to implement and configure wired/wireless LANs
• Performed test and evaluation of wired and wireless networks to confirm performance and security in accordance with established thresholds
• Provided recommendations to eliminate problems and make improvements
• Provided and author detailed technical documentation to include proposal documentation, integration instructions, assembly
• Provided technical guidance to technicians and junior engineers
• Relied on extensive knowledge of networks to facilitate the design of wired/wireless LAN/WAN systems and enable their integration into an existing wired network
• Served as onsite lead for team members and subcontractors
• Supported any and all troubleshooting issues encountered during Confidential Web Proxy installations
• Worked with Confidential SMEs to troubleshoot potential network connectivity issues

IT Consultant

Confidential

Responsibilities:

• Assist in the evaluation, testing and recommendation of hardware, software, and network configurations
• Coach others in the application of new operational support technologies
• Collaborating with a client base largely consisting of retail organizations, with a focus on retail back office systems, Point of Sale systems, and supporting network infrastructure
• Execute work orders for various national companies
• Execution of circuit extensions, inspection, and testing
• Implementation of various Cisco Meraki equipment, to include MR33’s, MS250-48’s, and MX64’s
• Implementation of Fortinet Firewall, to include configuration and troubleshooting
• Implementation of network racks and cabling of patch panels
• Managed server-focused hardware and software for a wide range of companies
• Patching of various networking equipment with LC Fiber Optic, Cat 5,5e, and 6 cables, terminated to custom lengths
• Provide completion reports and status checks of each work order
• Provide hardware and software support for over 90 clients, including such companies as Panera Bread, Denny's, National Cash Register, Walmart, Meijer, Kroger, Fujitsu, Steak & Shake
• Troubleshoot complex network issues daily
• Utilization of EXFO MaxTester (Colt 350) DSL Tester

Environment: IBM & NCR POS, Wireshark, Mobile Device Management, IDF, MDF, Telco, Windows Server 2012

Business Process Analyst

Confidential, Warren, MI

Responsibilities:

• Analyzed business processes and workflows with the objective of identifying how they can be improved
• Contributing to successful implementations through close interaction with teams across organizations, including development, Information Assurance/Quality Assurance, and business analysis
• Created inferences from process details and link these inferences to the big picture, by considering business objectives in identifying process improvements
• Facilitated process workshops, documenting any information elicited using process maps, and business requirement documents
• Interpreted business requirements for Confidential
• Involved in documenting procedures and presenting new process designs to stakeholders for discussion
• Mapped existing processes and designed improved ones
• Worked with CIO G6 business teams and the Confidential to find the best way to design new processes and solve process-related problems

Environment: Microsoft Visio

System Administrator

Confidential, Selfridge AFB, MI

Responsibilities:

• Analyzed user requirements and statistics to identify trends and resolve performance issues
• Monitored and maintained security and integrity standards and controls
• Remained abreast of emerging operational support technologies and industry trends
• Identified and troubleshot server performance issues using native Windows Server tools and utilities

Environment: Microsoft Management Console, WSUS, Windows Server 2012, Server Clusters

System Administrator

Confidential, East Lansing, MI

Responsibilities:

• Analyzed daily operation functions to initiate productivity improvements
• Assisted in developing, implementing and maintaining team policies, procedures and standards
• Coordinated moderate-sized projects within an assigned work group and components of larger projects
• Created plans that support implementation of changes
• Developed, modified, tested, and installed software and procedures of moderate complexity
• Independently handled specific requests for work and projects of short duration
• Independently monitored and operated complex, multi-user computer systems and related peripherals
• Monitored processes, identified and resolved abnormal or error conditions
• Performed initial PC loads, initiate backups, monitor environmental processes, and perform related responsibilities
• Provided training and assistance to end users
• Provided independent general diagnostic support to end users for a broad range of technical areas
• Resolved routine problems or questions and refers more complex issues to a more appropriate source

Environment: Microsoft Project 2013, Windows Server 2003

NEC POS Technician

Confidential

Responsibilities:

• Implementation of NEC servers and POS systems, Verifone Credit Card Machines, Western Union Money Order Machines, and HP ProCurve switches (2520-24G)
• Implementation of Juniper Ax411 Wireless Access Points
• Provided excellent cable management in the configuration of the above devices
• Troubleshot installations of equipment

Environment: POS systems, Class B Switches

Help Desk Analyst

Confidential, Troy, MI

Responsibilities:

• Assist in the implementation of DHCP device for Kmart/Sears retail location networks
• Configure DHCP device to a management grid
• Validate accuracy of timing and synchronization of Infoblox NTP devices
• Troubleshoot various implementation and configuration issues that arise

Environment : Tera Term Pro, NTP, SSH

Network Technician

Confidential, Belleville, MI

Responsibilities:

• Configured iLo Ports of network equipment for remote network engineers
• Execution of Adhoc work orders
• Installation and Decommission of Enterprise-Level equipment, to include Cisco Catalyst and F5 switches, Barracuda Firewalls, and IBM and Google servers
• Patched various networking equipment with Single-Mode Fiber Optic and Cat 5,5e, and 6 cables

Environment: Service Center & Manager

Technical Support Representative

Confidential, Pontiac, MI

Responsibilities:

• Guided customers through the processes necessary to resolve their technical issues
• Supported Shell, Meritor, and General Motors

Environment: Command Prompt, MS Outlook, Remote Desktop, Service Center

Network Administrator

Confidential, Southfield, MI

Responsibilities:

• Configured and deployed approximately four hundred (400) Cisco Unified IP Phones (7961G)
• Implemented Core rack and populated with Cisco Catalyst switches
• Patched hundreds of connections through Multi-Mode and Single-Mode Fiber and Cat5e copper cables
• Restructured Core, IDF, and MDF with Cisco access points, call managers, firewalls, routers, and switches

Environment: Cisco, Enterprise LAN, Routers and Switches

StaRComm Lead Technician

Confidential, Midland, TX/Pratt, KS

Responsibilities:

• Assisted technicians in the installation of segments on a WAN
• Performed Layer 1 additions to VPN segments
• Reached daily revenue increases that were six times the previous manager, while at Confidential
• Patched various networking equipment with Cat 5 cables, terminated to custom lengths
• Implementation of Cisco VOIP Phones (CP-6921 and CP-7921G)
• Trained employees on the proper installation procedures and techniques
• Troubleshot networking equipment and outages
• Troubleshot networking issues within PC systems on wired and wireless networks

Environment: Enterprise WAP, Satellite WAN, VoIP, PBX, iDirect, Windows Vista/7