PROFESSIONAL SUMMARY:

• 11 years as an IT Professional in Satellite Communications, ground - to-air communication systems, radio system repair, Motorola land mobile radio expert
• 11 years of knowledge and experience in policy and regulatory of Information Security & Technology
• 10 years as an experienced System Administrator for unclassified and classified systems up to Secret
• 5 years of experience as a Network Administrator
• 5 years of knowledge and experience assigned to a Theater Deployable Communications unit- setup/maintained classified/unclassified networks to include: satellite connection/links, modems, encryption modules, layer 2/3 switches, servers, Cisco call manager, VoIP phones, and end-user computers
• 6 years of experience as System Engineer
• Capable of building Standard Operating Procedures (SOPs) & Incident Response and Contingency Plans
• Highly efficient written and oral communicator; collaborating with executives leaders on policy

TECHNICAL SKILLS:

Administrator, maintainer, and operator in the following Software, Applications and Systems: Microsoft Office Suite; Windows Server 2003; Active Directory; VMWare, VSphere; NetApp; WANs, LANs, VPNs, VLANS, Cisco Routers & Switches; Cisco Call Manager; Windows NT; Windows XP; Windows 7; Windows 10; Structural Query Language (SQL); Print Servers and Applications; IP Security; Firewalls

EMPLOYMENT HISTORY:

Confidential, MD

Sole SCCM Administrator

Responsibilities:

• Windows 10 Migration Plans and Execution Team Lead for over 3K desktop, laptops and tablets
• Desktop, laptop, tablet imaging via SCCM and Microsoft Deployment Toolkit
• Print Server Administrator- Built/Configured/Manage Lexmark Management Console for Print Release
• Lexmark Printer Subject Matter Expert - maintains 90 Lexmark printers, 6 models for 1K+ users
• DHCP and DNS server administrator- Built/Configured/Managed Windows and Linux servers
• SMTP server administrator- built and implemented Windows and Linux server
• STIG application for critical system servers
• CommVault Administrator - Built CommVault Data Backup Server support 1K Users & 2 PB environment Configured/Manage CommVault server for user & file share backups to disk and tape library
• Developed/Deploy Windows 10 image builds via Windows Deployment Toolkit & SCCM
• Built/maintains & utilizes Imaging Lab for new computer staging
• Patch and software updates/managaement via SCCM
• Performed vital Vulnerability Scans via ACAS
• Group Policy Management Administrator - maintains active GPO’s for 1K+ users
• Windows Updates Administrator - Built/Configured/Manage WSUS server, deploying updates to users
• BMC Remedy Subject Matter Expert; provided pivotal developmental insight for new Remedy build
• Network and/or specific device vulnerability scans for outdate security patches
• Tier 1 &2 desktop/laptop troubleshooting, repair and replacement support
• Expert of BitLocker software and implementation
• Administered user accounts and network devices via Active Directory
• Provided software installation/repair support
• Administered remote computer control to troubleshoot/rectify customer software issues on the spot
• Setup VPN services on laptops and tablets for remote use
• Data recovery and profile backups using USMT Tools

Confidential, Laurel, NJ & Newport News, VA

Geek Squad Team Lead

Responsibilities:

• Analyzed, repaired and maintained high-end consumer electronic products
• Diagnosed and repaired laptops; motherboard, screen, wifi card, disc drive and fan replacements
• Identified and removed virus, malware and spyware from desktops, laptops and tablets
• Installed varies levels of Operating Systems; Windows Vista, Windows 7, Windows 8, Windows 10
• Configured PCs and updated drivers & installed most recent security patches
• Setup small home and office networks, mapping wired/wireless printers
• Repaired software failures and performed data recovery

Confidential, VA

Responsibilities:

• Led team of 5 for 24/7 Air Operation Center support
• Provided PRC-117 and PSC-5D satellite communication solutions for 24 global units
• Coordinated trouble ticket resolution and managed work flow via BMC Remedy Enterprise
• PRC-117G & PSC-5D expert - maintained/operated for Air Operations Center satellite communication
• System Administrator for 2 units; maintained user accounts via Active Directory
• Managed and maintained Remote Tactical Air Picture systems
• Coordinated Data Link support for Joint Range Extender and Joint Air Defense System Integrator
• Tested and evaluated new RF solutions for all 24 global Air Operation Center Weapon Systems
• Administered/maintained 25 Cisco layer 2/3 switches
• Coordinated outage resolution with vendors to resolve Radio-Over-IP communication issues
• Orchestrated fix for catastrophic Joint Range Extender network issue that cause work stoppage

Help Desk Supervisor

Confidential, Eustis, VA

Responsibilities:

• Led & supervised Communications Focal Point, team of 5; assigned/tracked progress of repair tickets
• Lead coordinator w/ 5 work centers via BMC Remedy for Tier 1/Tier 2/Tier3 support for 24 partner units
• System Administrator for 4 networks- 1 unclassified, 3 classified
• Setup/Maintained Virtual Machines via VMWare; supported thin client applications
• Coordinated w/ 24 Air Operation Centers on security vulnerabilities and system compliance via Remedy
• Supervised shift and personnel assignments supporting installation, units and tenant organizations
• Maintained user accounts and network devices via Active Directory
• Lead coordinator w/ 5 work centers for maintenance & upgrades of $35M cyber assets via BMC Remedy
• Orchestrated mass server upgrade; managed 10K security patches for 5 networks to safeguard $7M sys
• Tested and evaluated new technology for existing & next generation command and control systems
• Managed BMC Remedy; coordinated/directed 5K cyber asset repair requests from 24 units annually
• Provided Quality Assurance solutions, monitored maintenance progress, & enforced priorities
• Examined trend analysis on cyber assets via Remedy analytical data & briefed executive leaders weekly
• Processed an average of 300 preventive maintenance inspection reports monthly via BMC Remedy
• Coordinated with 24 geographically separate sites to resolve issues for 35K end users via BMC Remedy
• Provided emergency response to airborne Reconnaissance and Command and Control aircraft missions
• Supported $350K control tower project with re-routing of comm lines and no mission degradation
• Quickly resolved 35 Confidential interruptions
• Aided resolution in catastrophic network outage by coordination with Tier 3, Tier 2 and Tier I command support to restore network and for more than 10K users via BMC Remedy.
• Resolved UCS & VSphere network communication issue when virtual machines could not communicate

Confidential

Responsibilities:

• Led team of 6 personnel to include DoD Contractors
• Managed/maintained $25K Confidential Land Mobile Radio trunking system network
• Tested & maintained satellite communications equipment for Command and Control system
• Identified 4 month budget deficit; tracked/corrected cost to assured no maintenance delays for FY '16
• Installed, tested and resolved fiber optic infrastructure, layer 2 & 3 switches and software issues
• Coordinated with host nation to test and resolve inbound/outbound fiber optic network issues
• Identified and performed network diagnostics and repairs
• Coordinated trouble ticket management and work flow via BMC Remedy
• Installed and configured application system upgrades, managed licenses and requests for software
• Maintained Government Purchase Account authorized for $25K monthly purchases
• Completed 350 purchases for $2M IT and radio infrastructure upgrade
• Performed Information Assurance Officer duties and maintained classified and Privacy Act documents
• Tested and evaluated new Confidential ELMR APX Land Mobile Radio Network System
• Accomplished 20K ft of CAT5E and fiber optic cable run for base network upgrade
• Identified network equipment failures and restored network speeds and optimum performance

Confidential, Lakehurst, NJ

Responsibilities:

• Led 2 teams that supported both foreign and domestics operations
• Windows Migration (Windows XP to Windows Vista; Windows Vista to Windows 7)
• Maintained and repaired ground-to-ground/ground-to-air long haul communication via UHF/VHF radios
• Configured and administered Cisco network switches & Windows workstations for the Air Force network
• Setup and maintain Cisco Call Manager for Theater Deployable Communications unit
• Tested/operated/maintained $3.2M Quad-Band Large Aperture Antenna for satellite communication
• Maintained $110K LMR trunking & non-trunking systems/1500 assets for Joint Base MDL
• Managed work flow and documented trouble ticket updates/resolution via BMC Remedy
• Field tested new satellite communications terminals for Theater Deployable Communication solutions
• Member of software migration team that upgraded 7.5K IT sys to Windows 7 within 90 days
• System Administer for 44K personnel, resolving system issues to include VOIP, email, network connectivity, and software installation/upgrades
• Administered user accounts and network device access via Active Directory
• Coordinated cyber system upgrades and maintenance via BMC Remedy
• Setup Department of Defense communication links for FEMA to support 1M Hurricane Sandy victims
• System Administer for 80 systems in a Theater Deployable Communications unit
• Installed, maintained and operated 45 Federal Signal Mass Notification Systems covering 42K acres
• Field Tested Theater Deployable Communication Initial Communication Element package
• Sharepoint administrator and trainer for 50 personnel
• Streamlined appraisal (performance) reports process for coordination of supervisors, managers and executives maintaining Privacy Act Data
• Administered 2K software upgrades/patches for a Theater Deployable Communications (TDC) Unit