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Senior Ucc Engineer Resume

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SUMMARY:

Senior Confidential Collaboration Engineer with a demonstrated history of working in various industries. Skilled in Confidential Voice/Video Conferencing, WebEx Meetings, WebEx Teams, Broadsoft, MS Teams, Skype, Jabber, CUCM, CUC, IM&P, Confidential VoIP, Architecture, Design, Implementation and Troubleshooting. Strong information technology professional with a Bachelor's degree focused in Computer Science from Ansari University. Seeking a position as a voice/video engineer with a renowned organization.

PROFESSIONAL STRENGTHS:

  • Call Manager Version 8,9,10.5 and 11.5
  • Unity Connection Version 9,10.5, and 11.5
  • IM & Presence version 9 and 11.5
  • Voice Gateways (MGCP,H.323, SIP)
  • 1000V Cubes
  • SIP & RTP
  • Call Routing
  • Call Trace reviews
  • Video Communication Server (VCS - E/VCS-C)
  • UCS and VMWare
  • System Monitoring tools (netScout, Vyopta, Thousandeyes,)
  • TCP/IP, OSPF, EIGRP, DHCP, DNS, H.323, ARP and QOS

PROFESSIONAL EXPERIENCE:

Senior UCC Engineer

Confidential

Responsibilities:

  • Manage support and implement Confidential WebEx for users globally
  • Design and Implementing to implement Confidential WebEx Video Mesh on premise Known as Confidential Spark
  • Create, maintain and update reference architectures and design templates.
  • Working on Implementing Single sign on (SSO) for Confidential WebEx
  • Created a strategic roadmap and plans Next year
  • Upgraded Confidential WebEx 32.12 to 32.15 locked down version
  • Worked with Voypta engineers to implement Voypta monitoring tool for WebEx
  • Migrating from legacy Avaya phones and skype for business to Microsoft teams
  • Working on high priority WebEx and teams incidents
  • Worked with Confidential Engineers and implemented Broadsoft calling

Video Engineer

Confidential

Responsibilities:

  • Configuring satellite IRDs, MPEG encoders, VOD servers
  • Live TV Channel creations and deployments
  • Auto Backup and restore procedures for Live TV portal servers
  • Configuring Frame controllers, Transmitters and audio/video encoders
  • Monitoring live You tube TV channels and preforming video/audio captures for troubleshooting purposes
  • Upgrading H264, Tekprobe and Tektronix Medias licenses
  • Migrating station pops from OTA to direct studio
  • Supported customer installations and upgrades 24X7 on-site, as well as, over the phone, Email, and the Internet.

Confidential UC Voice Engineer

Confidential

Responsibilities:

  • Working on Confidential ’s Migration project for overhauling and updating existing Confidential phones to a newer version of Confidential Unified Communication technologies
  • Project consisted of more than 250,000 end points, 40+ CUCM Clusters, 30+ Confidential Unity Connection Clusters and 5 ICM instances
  • Reviewed and validated understanding of customer design requirements as well as recommended process changes
  • Managed day-to-day client and internal service requests and documented all services performed
  • Demonstrated ability to perform complex problem isolation within Telecommunications Infrastructures: PRI/T1/E1 Circuits/Signaling Protocols (SIP/H.323/H.234/264)
  • Collaborate with various internal groups and external vendors to ensure all migration meet specifications, ensuring resolution of problems as they arise
  • Supporting Skype for business via our ticketing system

Voice/Video Engineer

Confidential, Austin, TX

Responsibilities:

  • Enabling video conferencing for enterprise clients using Confidential Management Suite, VCS, TMS-XE, WebEx, Confidential Immersive endpoints and Tandberg Video Conferencing endpoints.
  • Managing multiple Confidential products and Servers including CUCM, VCS-C, CUC, CUPS and TMS
  • Maintaining a stable operating environment through the use of network monitoring and polling tools such as Science Logic EM7 and Confidential RTMT.
  • Working and troubleshooting minor issues with Confidential TAC caused by software bugs and hardware failures.
  • Diagnose, isolate and de-bug problems and performs problem resolution. Participate in troubleshooting and root cause analysis efforts to help identify the solutions and determine next steps to address the issues
  • Identify and provide guidance to less experienced team members and/or resolve highly complex production problems
  • Troubleshooting Video issues using debug, traces, and Real-Time Monitoring Tool (RTMT)

Voice Engineer

Confidential, Houston, TX

Responsibilities:

  • Classification, marking and prioritization of network traffic (voice, Critical applications, etc.)
  • Configure route plans, route lists, device profiles, calling search spaces, and partitions.
  • Troubleshoot and configure Confidential Unity Connection features, subscribers, and call handlers
  • Troubleshoot and configure Confidential routing and switching rules.
  • Support distributed Firewall infrastructure.
  • Managed and Maintained Analog fax lines, Voicemails, Auto Attendants, Phone setup, and Alarms/Alerts.
  • Implement and support sip trunks and voice gateways
  • Provide VoIP and network incident and problem management
  • Project team member involved in the design and deployment of Confidential Call Manager solutions and CUC Deployments

Video Engineer

Confidential

Responsibilities:

  • Configuring and supporting MCU 5300 and RMX 2000
  • Implemented over 2000 video Confidential endpoints such as EX60,EX90, SX10 and SX20
  • Configuring and supporting end to end Jabber for over 300 users
  • Configuring and troubleshooting of voice gateways and cubes
  • Manage end to end voice quality by working closely with network team to troubleshoot issues and provide capacity recommendations
  • Assist and Collaborate with Network and UC Engineering teams to develop network for all UC applications

Network Engineer /Translator

Confidential

Responsibilities:

  • Design and present recommendations for required hardware, software, and system configuration.
  • Purchase approved hardware and software, and install networking system, including user stations.
  • Configure and test Confidential IP phones in Confidential Call Manager Express and CUC for voicemails
  • Monitor and maintain system Confidential all times to ensure zero outages.
  • Trained users on computer, voice mail, and other networking equipment.
  • Provided technical support for all networked devices, including computers and voice systems.
  • Tested network, shut down, startup, and functionality, and maintained control and functionality logs.
  • Translated Network documentations from English to Dari for Afghan National Army
  • Analyze corporate need for LAN computer networking systems.

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