Senior Ucc Engineer Resume
SUMMARY:
Senior Confidential Collaboration Engineer with a demonstrated history of working in various industries. Skilled in Confidential Voice/Video Conferencing, WebEx Meetings, WebEx Teams, Broadsoft, MS Teams, Skype, Jabber, CUCM, CUC, IM&P, Confidential VoIP, Architecture, Design, Implementation and Troubleshooting. Strong information technology professional with a Bachelor's degree focused in Computer Science from Ansari University. Seeking a position as a voice/video engineer with a renowned organization.
PROFESSIONAL STRENGTHS:
- Call Manager Version 8,9,10.5 and 11.5
- Unity Connection Version 9,10.5, and 11.5
- IM & Presence version 9 and 11.5
- Voice Gateways (MGCP,H.323, SIP)
- 1000V Cubes
- SIP & RTP
- Call Routing
- Call Trace reviews
- Video Communication Server (VCS - E/VCS-C)
- UCS and VMWare
- System Monitoring tools (netScout, Vyopta, Thousandeyes,)
- TCP/IP, OSPF, EIGRP, DHCP, DNS, H.323, ARP and QOS
PROFESSIONAL EXPERIENCE:
Senior UCC Engineer
Confidential
Responsibilities:
- Manage support and implement Confidential WebEx for users globally
- Design and Implementing to implement Confidential WebEx Video Mesh on premise Known as Confidential Spark
- Create, maintain and update reference architectures and design templates.
- Working on Implementing Single sign on (SSO) for Confidential WebEx
- Created a strategic roadmap and plans Next year
- Upgraded Confidential WebEx 32.12 to 32.15 locked down version
- Worked with Voypta engineers to implement Voypta monitoring tool for WebEx
- Migrating from legacy Avaya phones and skype for business to Microsoft teams
- Working on high priority WebEx and teams incidents
- Worked with Confidential Engineers and implemented Broadsoft calling
Video Engineer
Confidential
Responsibilities:
- Configuring satellite IRDs, MPEG encoders, VOD servers
- Live TV Channel creations and deployments
- Auto Backup and restore procedures for Live TV portal servers
- Configuring Frame controllers, Transmitters and audio/video encoders
- Monitoring live You tube TV channels and preforming video/audio captures for troubleshooting purposes
- Upgrading H264, Tekprobe and Tektronix Medias licenses
- Migrating station pops from OTA to direct studio
- Supported customer installations and upgrades 24X7 on-site, as well as, over the phone, Email, and the Internet.
Confidential UC Voice Engineer
Confidential
Responsibilities:
- Working on Confidential ’s Migration project for overhauling and updating existing Confidential phones to a newer version of Confidential Unified Communication technologies
- Project consisted of more than 250,000 end points, 40+ CUCM Clusters, 30+ Confidential Unity Connection Clusters and 5 ICM instances
- Reviewed and validated understanding of customer design requirements as well as recommended process changes
- Managed day-to-day client and internal service requests and documented all services performed
- Demonstrated ability to perform complex problem isolation within Telecommunications Infrastructures: PRI/T1/E1 Circuits/Signaling Protocols (SIP/H.323/H.234/264)
- Collaborate with various internal groups and external vendors to ensure all migration meet specifications, ensuring resolution of problems as they arise
- Supporting Skype for business via our ticketing system
Voice/Video Engineer
Confidential, Austin, TX
Responsibilities:
- Enabling video conferencing for enterprise clients using Confidential Management Suite, VCS, TMS-XE, WebEx, Confidential Immersive endpoints and Tandberg Video Conferencing endpoints.
- Managing multiple Confidential products and Servers including CUCM, VCS-C, CUC, CUPS and TMS
- Maintaining a stable operating environment through the use of network monitoring and polling tools such as Science Logic EM7 and Confidential RTMT.
- Working and troubleshooting minor issues with Confidential TAC caused by software bugs and hardware failures.
- Diagnose, isolate and de-bug problems and performs problem resolution. Participate in troubleshooting and root cause analysis efforts to help identify the solutions and determine next steps to address the issues
- Identify and provide guidance to less experienced team members and/or resolve highly complex production problems
- Troubleshooting Video issues using debug, traces, and Real-Time Monitoring Tool (RTMT)
Voice Engineer
Confidential, Houston, TX
Responsibilities:
- Classification, marking and prioritization of network traffic (voice, Critical applications, etc.)
- Configure route plans, route lists, device profiles, calling search spaces, and partitions.
- Troubleshoot and configure Confidential Unity Connection features, subscribers, and call handlers
- Troubleshoot and configure Confidential routing and switching rules.
- Support distributed Firewall infrastructure.
- Managed and Maintained Analog fax lines, Voicemails, Auto Attendants, Phone setup, and Alarms/Alerts.
- Implement and support sip trunks and voice gateways
- Provide VoIP and network incident and problem management
- Project team member involved in the design and deployment of Confidential Call Manager solutions and CUC Deployments
Video Engineer
Confidential
Responsibilities:
- Configuring and supporting MCU 5300 and RMX 2000
- Implemented over 2000 video Confidential endpoints such as EX60,EX90, SX10 and SX20
- Configuring and supporting end to end Jabber for over 300 users
- Configuring and troubleshooting of voice gateways and cubes
- Manage end to end voice quality by working closely with network team to troubleshoot issues and provide capacity recommendations
- Assist and Collaborate with Network and UC Engineering teams to develop network for all UC applications
Network Engineer /Translator
Confidential
Responsibilities:
- Design and present recommendations for required hardware, software, and system configuration.
- Purchase approved hardware and software, and install networking system, including user stations.
- Configure and test Confidential IP phones in Confidential Call Manager Express and CUC for voicemails
- Monitor and maintain system Confidential all times to ensure zero outages.
- Trained users on computer, voice mail, and other networking equipment.
- Provided technical support for all networked devices, including computers and voice systems.
- Tested network, shut down, startup, and functionality, and maintained control and functionality logs.
- Translated Network documentations from English to Dari for Afghan National Army
- Analyze corporate need for LAN computer networking systems.