SUMMARY:

• Overall 22+ years of IT experience in the United States in designing, administering and implementing solutions using various technologies as a consultant and IT professional.
• Over 11years of excellent knowledge in design, implementation, development, customization and administration experience in Installing Siebel Web servers, Gateway servers and Application servers, Siebel OpenUI, Siebel UCM, Siebel Financial Services, Siebel Public Sector, Siebel Tools, Siebel Call Center, eChannel (PRM), Siebel eMedia, Siebel Sales, Workflow, Assignment Manager, Siebel Server Concepts, Siebel Analytics and up gradation of Siebel application on Windows, Unix or Linux Platforms.
• Experience with ODQ, (customer hub) Oracle database, Identity Management OPA and LDAP, Scripting in Batch/Bash/Sh/Ksh and other.CTI Integration, Cisco CTI integration. AMC/ IAIN Integration
• Extensively involved in Architectural design and implementation, performance tuning of Siebel environments and disaster recovery/tech refresh systems: High Availability, Disaster Recovery, Failover strategy and Reliable server architecture.
• In - depth knowledge in Siebel architecture and Identification of Siebel performance tuning activities, development of Siebel solution possibilities and provision of architect sizing/troubleshooting, consultation Siebel Universal Customer Manager, Siebel Web Services, Siebel EAI; Business Processes, Business Services, Master data management, Tools Configuration.
• Troubleshooting development and production issues related to Siebel application architecture, Configuration, Integration and maintain Infrastructure and User related defects on Siebel application.
• Well versed in Windows 2012/2008/2003/2000 , Active Directory, MS Exchange, Unix, Linux, Dell Servers, HP Servers, Sun Servers, HP Openview, Nueraview, Cisco Routers, Switches, Firewall, VPN etc.

TECHNICAL SKILLS:

• Windows Server 2012
• Windows Server 2008
• Windows Server 2003
• Windows Server 2000
• Windows 10
• Solaris
• UNIX
• Linux

WORK EXPERIENCE:

Confidential, Atlanta, GA

Siebel Administrator/Consultant.

ENV: Oracle Unbreakable Linux Siebel 8.2.2.3/8.2.2.4 , Siebel - IP2015 OpenUI. Public Sector, In Oracle Cloud.

Responsibilities:

• Cisco CTI integration. AMC/ IAIN IntegrationATL311 Project.
• Support call center of about 120 agents and 20 managers/supervisors.
• Enquesta and Hansen integration.

Confidential, Houston, TX

Siebel Administrator/Consultant

Env: Siebel 8.1.1.2 on all windows environment with MSSQL.

Responsibilities:

• Managed the whole project from install to Prod.
• Upgraded to windows 2008 R2 and to 8.1.1.9/11 OpenUI.
• BIP,OPA, Setup ADM and Migration procedures.
• Day to day duties included interacting with DEV team and migrating code between environments (DEV/DEV2/QA/Training/Prod)
• Setup of DR environment.
• Extensive use of ADM in migration procedures.
• Wrote Documentation on Siebel installs and functioning and documented step by step procedures for others to follow.

Confidential, Houston, TX

Env: Linux: PeopleSoft with Siebel 8.1.1.1, UCM and ODQ.

Responsibilities:

• Installed UCM and ODQ (MDM Project)
• Installed Siebel UCM
• Installed ODQ to clean up data.
• Day to day duties but main assignment was UCM and ODQ.

Confidential

Siebel Administrator/Consultant

Env: Unix (Solaris with windows 2003 servers)

Responsibilities:

• Siebel 8.1.1.1 Call center, Click (blackberry service integration)
• Document server, ADM
• Training users on Siebel.
• Installed document and ADM servers and got them into production.
• Worked on integration of BlackBerry Click service with Siebel.
• Wrote Documentation on Siebel installs and other functions for training purposes.

Confidential

Confidential Analyst/Lead Administrator

Env: Unix (Solaris and windows 2003 server) Siebel 8.1.1 Call center, Contacts center anywhere (CCA) IVR (interactive voice response) OBIEE & ADM.

Responsibilities:

• Installing Production servers
• Performance tuning of Siebel servers.
• Load Balancing.
• Helped the Dev team with Configurations and validating configuration parameters.
• Documenting, teaching and creating wiki’s how to documents for the staff and hand over.
• Helped FE team in sys admin work (server builds, decom servers, add/remove DNS etc)
• Load Balancing using Netscalers and F5 (Big IP 8900)
• Helped with virtualization effort using VMware
• Implemented and administered the following: Siebel UCM, Siebel Web Services, Siebel EAI; Business Processes, Business Services, Master data management, Tools Configuration. Troubleshooting development and production issues related to Siebel application architecture.
• Configuration, Integration and maintain Infrastructure and User related defects on Siebel application. Provide base Siebel performance indicators to measure during system performance testing.

Confidential, Piscataway, New Jersey.

Confidential Analyst/Administrator

Environment: Windows 2003 with Siebel 7.8.2.5 eMedia and eCustomer Modules.

Responsibilities:

• Provided support to global users on CRM Applications (Siebel)
• Siebel support Administrator responsible for support of DEV and UAT environment.
• Upgraded DEV and UAT environments from 7.8.2 to 7.8.2.5
• Resolved problems with Cap Gemini development team based in the US and offshore on issues.
• Performance tuning Siebel servers and components (scbroker)
• Deploying SRF, LOV’s in environment
• Deployment & migration of workflow
• Code Migration, Repository Migration between environments
• Trouble shooting server related issues
• Oracle Business Intelligence (Analytics/OBIEE)
• Application deployment manager
• Performance Tuning of Application.
• Trouble shooting Core Dump & Object Manager Crashes
• Collaborated with in-house and offshore teams on issues and defining new processes.
• Maintained multiple environments (Dev, UAT, QA, pre-prod and Prod)

Confidential, Belmont, California

Analyst/Administrator

Responsibilities:

• Siebel administrator of a team responsible for operational support of mission critical suite of Siebel Applications used both by internal Oracle employees and external customers. The internal implementation of Siebel 8.X is used for Sales/Service/Marketing. The Production environment is spread across state of the art data centers in Salt Lake City on Windows Servers and on an oracle 10g database. The enterprise consists of a fully redundant stack load balanced in an active-active mode with data being replicated using SRDF technology.
• First to operationally implement and support a Siebel 8.0 CRM implementation on Linux/Oracle RAC/Grid Technology and customer portal built of Oracle’s ADF/Fusion technologies.
• Responsible for day to day operations and troubleshooting of Production Systems
• (Production systems included Siebel Support Web)
• Worked with developers to design applications
• Utilize change management to ensure maximum uptime of the production systems.
• Responsible for installing the latest build of Siebel on Microsoft windows 2003 servers and on Redhat Linux 4.0 Enterprise servers.
• Installed Web Servers, Gateway servers, and Application and database servers.
• Responsible for implementing and testing SSL, part of securing communication between servers.
• SSL between Siebel servers and LDAP servers for authenticating via SSL.
• Analytics with Informatica, OBIEE.
• Work closely with the Development Team to deploy and support internal releases across other test environments.
• Upgraded Siebel 7.8.x to 8
• Responsible for optimal configuration, and high availability of complex integrated processes within the overall application enterprise
• Automate routine tasks to improve operational efficiency in maintaining production and test environments.
• Coordinates activities with IT Server Operations, Program Management, Engineering and Development for the ongoing improvement, monitoring, testing, and servicing of the production systems.
• Responsible for creating, executing and maintaining test plans, test scripts, test data sets, metrics and reporting using automated tools.
• Participated in requirements, design, code reviews and walkthroughs and be able to identify impacts on testing and architecture.
• Work with vendors to implement 3rd party solutions into the test and production environments.
• Manage and maintain Service Requests generated in the internal ticketing system
• Provide timely and accurate work and progress status via the quality system, status reports, and weekly meetings.
• Develop, support and maintain documentation and procedures as needed, provide training to other IT staff and user clients as appropriate.

Confidential, Minneapolis, Minnesota

Siebel Administrator

Responsibilities:

• Siebel remote administration
• Upgraded Siebel 7.7.2.3 to 7.8.2.3
• Worked with business users to come up with project plans.
• Worked with architect to develop application design.
• Cluster administration in staging & production.
• Web server monitoring in staging & production
• Data Quality First Logic - Integration and administration
• Performance tuning of Siebel Applications
• Fixing problems with ADSI Server
• Production down time & maintenance
• SIEBEL/Site Minder/LDAP authentication
• Monitoring user load on Siebel Server
• Monitoring Siebel Server load
• Deploying SRF with ZERO downtime
• Deployment & migration of workflow in Siebel 7.7 on Unix
• Analytics administration
• Trouble shooting server related issues
• Trouble shooting Core Dump & Object Manager Crashes
• Established backup procedures

Confidential, Bloomington, CT

Siebel Administrator

Environment: Siebel eSales6.1, Siebel Financial Services7.7.2 EIM, PL/SQL, eScript, Siebel VB, Visual Basic6.0, TOAD, SQL*Loader.

Responsibilities:

• Windows XP, UNIX; Oracle8i, Oracle9i
• Worked as a Siebel Administrator in iSell upgrade project from Siebel6.1 (eSales) to Siebel 7.7.2 (Financial Services).
• Involved in Data analysis, Gap Analysis for successful and clean data import into the Financial Services application
• Custom extension columns in Siebel 6.1 obsolete tables were recreated or remapped to Siebel 7.7.2 suggested tables.
• Migrated Data from Siebel 6.1 environment to Siebel7.7.2 using EIM. Wrote PL/SQL and EIM Export Process to Export the data from Siebel6.1.
• Created Staging table to cleanse the data. Using DBLINK data has moved from Oracle8i to Oracle9i.
• Created mapping templates, control files, batch files and configuration files for EIM Import Process.
• Installed the Gateway, Enterprise and Siebel Server in different environments like Data Migration, System Test and Training.
• Add/Maintain users to the System and assigning them the appropriate Roles and Responsibilities.
• Ran the DDLSync process to synchronize the physical and logical schema.
• Ran Dev2Prod process for the Repository Migration between the Environments.
• Extensively worked on the Application Deployment Manager (ADM) to migrate the seed data (like State Model, LOV, Views, Responsibility etc.) between the environments.

Confidential, Bethlehem, PA

Siebel Administrator

Responsibilities:

• Confidential (DNB) are involved in the business of providing risk management solutions, sales & marketing solutions and supply management solutions to corporate sectors and for small businesses. Major duties included:
• Administrating Siebel Sales Force Automation and eSales
• Cluster administration in staging
• Cluster administration in production
• Web server monitoring in staging and production
• Performance tuning of Siebel Application
• Deployment of SRF in production, development and testing
• Fixing problems with ADSI server
• Production down time & maintenance
• Creating users in SIEBEL/ADSI/Get Access
• Monitoring user load on Siebel server (Fog Light)
• Monitoring Siebel server load (Fog Light)
• Deploying SRF with zero downtime
• Trouble shooting server related Issues

Environment: Siebel 7.3, Siebel Tools, EIM, Oracle 8i, Pl/SQL, WIN NT