CAREER SUMMARY:

• Over 7 years of IT experience in Systems, Server, Network and Desktop Administration.
• Possess 5 years of experience with VMWare, 3 years of Hyper - V, 7+ years of Window Server and OS experience and 2+ years of UNIX/Linux experience.
• Experience with client facing in a consulting environment and the ability to translate business needs into technical solutions.
• Responsible for building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows Servers (rack mounts/blades, and VMs (Hyper-V and VMWare)
• Installed, tested, upgraded, configured and performed performance tuning for VMWare solutions
• Utilized and administered VMware vSphere for server consolidation and virtualization
• Performed various duties in Windows Server 2003/2008/2012 , Active Directory 2003/2008, Exchange 2003/2007, VMWare vSphere 5.x and 6.x
• Installation, configuration and administration of Cisco/Juniper routers and switches
• Building and maintaining desktop and server images, deploy images and applications using SCCM
• Administration of Hyper-V environments for desktops and servers 2012 and 2016

TECHNICAL SKILLS:

Operating Systems: Windows Server, Windows 2000/XP/Vista/8/10, Linux, UNIX, VMWare VSphere 5.x/6.x, Hyper-V v. 9, Mac OS El Capitan/Yosemite/Sierra, Ubuntu 17.10.1

Applications/Business Tools: Microsoft Word, Excel, PowerPoint, Visio, Outlook, Project, SharePoint, Office 365, MS Exchange Server 2010/2013, Salesforce, Workday

Databases: Microsoft SQL Server 2012/2016, Oracle Database 11g and 12c

Programming: SQL, PowerShell Scripting

Networking/Tools: Juniper / Cisco Routers, Juniper / Cisco / Dell Switches, SCCM, Active Directory, DNS, DHCP, VPN, Sonic firewalls, TCP/IP

Monitoring Tools: SolarWinds, Network Performance Monitor, PRTG, Wire shack

Ticketing Systems: Jira, Remedy, ServiceNow

Cloud: Azure

PROFESSIONAL EXPERIENCE:

Confidential

System Administrator

Responsibilities:

• Provide technical assistance for first and second level support related to hardware, software, networking and cloud services in a MS Windows Server and Desktop environment
• Created virtual desktops and servers within Hyper-V
• Perform administration of user and computer objects within Active Directory
• Perform patching and software upgrades
• Perform general SCCM administration and troubleshooting
• Office 365 support, maintenance, and administration (Account provisioning and distribution group creation)
• Log all service desk interactions with accurate time and detail information
• Provide in-person, phone and remote support for all hardware, software and networking issues including but not limited to Cisco routers/switches, server patches and upgrades, desktop deployment including create and deploy images
• Created and maintained knowledge base articles
• Conducted software and hardware installs and troubleshooting for desktops running Windows 8/10 and MS Windows Server 2012/2016
• Worked closely with vendors for RFP (Request for Pricing) of new hardware, software and systems and software licensing
• Leverage PowerShell to automate task and maximize productivity

Confidential

Sr. Consultant

Responsibilities:

• Responsible for building, configuring, patching, upgrading and troubleshooting of physical and virtual Windows Servers (rack mounts/blades, and Hyper-V) as well as some Linux Servers
• Responsible for backup, off-site tape storage and inventory-asset management
• Monitored server event logs, performance logs, growth of data on the network, and checking the status of nightly server backups
• Participate in on-call rotation to provide 24 X 7 production support.

Confidential

System Administrator

Responsibilities:

• Repaired daily break/fix items of Windows and Mac desktops including hardware, software and networking
• Provided in-person, phone and remote support for 700 users as well as conducted software and hardware installs and troubleshooting
• Responsible for the administration of MS Windows Server 2008/2012/2016 and Linux Servers including patches, upgrades, creating scripts and deploying to network
• Administration of Hyper-V environments for desktops and servers 2012 and 2016
• Troubleshoot Unified Communications: PTSN, VOIP, Video (Skype/Polycom)
• Imaged new or replacement systems
• Tracked inventory management, (tracking, cycling, license management and vendor relationships)
• Created and maintained knowledge base articles, policies and procedures
• Executed & coordinated on-call escalations for 24x7x365 infrastructure & hosted environments

Confidential

Technical Support Specialist

Responsibilities:

• Troubleshot system and network problems and diagnosing and solving hardware or software faults
• Configured, upgraded and troubleshoot iPhones, iPads and iPods
• Responsible for setting up new users' accounts and profiles and resolved password issues within Active Directory

Confidential

Consultant

Responsibilities:

• Installing Oracle database 11g and 12c, deploying and upgrading production and non-production databases
• Tuned operating system, network, and transaction processors to work with the database
• Utilized SQL dialect and optimizing complex SQL queries
• Enabled the database to work with storage devices and storage management software and migrated data
• Installed, configured and upgraded Oracle server software and related products
• Responsible for performance monitoring and monitored various applications and consoles for availability & performance
• Administered and maintained standard operations procedure documentation
• Performed diagnostics by retrieving performance statistics on T1s and T3s from AST DAC

Confidential

System Administrator - VMware Administrator

Responsibilities:

• Installed, tested, upgraded, configured and performed performance tuning for VMWare solutions
• Utilized and administered VMware vSphere for server consolidation and virtualization
• Monitored and troubleshoot system performance within the VMware environment
• Performed various duties in Windows Server 2003/2008/2012 , Active Directory 2003/2008, Exchange 2003/2007, VMWare vSphere 5.x and 6.x
• Built and configured servers within a virtual environment (VMWare)
• Tracked all support tickets and made sure each issue was resolved
• Building and maintaining desktop and server images, deploy images and applications using SCCM
• Creating administrator accounts, architect firewall zones and IP address, configure access control lists and working with the DHCP server.
• Assisted in planning several large system software and hardware upgrades
• Installed and maintained Juniper routers and switches
• Utilized Active Directory to added/removed users, assigned rights and access and reset passwords
• Performed installation, de-installation and cabling of servers within data center environment

Confidential

Systems Administrator

Responsibilities:

• Administered MS Window Servers, desktop computers, printers, Cisco/Juniper routers and switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches
• Maintained network servers such as file servers, VPN, gateways, intrusion detection systems
• Provided technical support and for desktop and laptop users
• Experience configuring firewalls out of box. Creating administrator accounts, architect firewall zones and IP address, configure access control lists and working with the DHCP server.
• Performed hardware repairs, modifications and upgrades on Mac and PC
• Monitored networks to ensure security and availability to specific users
• Ensured network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations
• Performed network address assignment using DNS and DHCP
• Maintained network faculties in individual machines, such as drivers and settings of personal computers as well as printers.

Microsoft Azure Administrator

Confidential

Responsibilities:

• Technical support and solutions related to implementation, configuration, and maintenance of Microsoft Directory Services (on Prem) and Azure AD (Cloud
• Built, deployed, operated and optimized Azure AD Hybrid and Azure AD in the cloud
• Created new Azure AD Group for Managing External users
• Add User/ Remove User From/To Existing Azure AD Group
• Allocated system storage and planned future storage requirements for the database system
• Enrolled users and maintained system security
• Controlled and monitored user access to the database
• Monitored and optimized the performance of the database
• Responsible for backup and recovery of database information
• Generated various reports by querying from database as per need

Business Analyst

Confidential

Responsibilities:

• Maintain comprehen sive project documentation
• Managed, lead, and participated in small application implementations
• Effectively managed multiple projects and priorities
• Assist in developing project scopes and objectives
• Established and maintain relationships with practice team, internal team and with third parties/vendors
• Developed polished executive-level presentations and confidently delivered the information to internal business associates and external clients in a clear and concise fashion
• Perform basic configurations of Active Directory environments
• Perform basic configurations on server infrastructures (mixed virtualized and physical environments)
• Provide timely and accurate status updates to customer contacts and management
• Partner and work with 3rd party teams and vendors.
• Participate in an on-call rotation and be available 24X7X365 as required to support client infrastructures
• Conduct user as required
• Provided end users with in-store support during the roll out phase; identify and assist in mitigating system issues
• Trained end users to generate and utilize menu driven reports; creating, maintaining, and resolving support tickets submitted via phone, email, or chat

Technical Support Engineer / Help Desk Lead

Confidential

Responsibilities:

• Served as point person to a team of help desk professionals
• Identify reoccurring issues and identified solutions to resolution
• Worked with technology vendors to improve service and efficiencies
• Responded to requests for technical assistance via in person, phone and electronically
• Served as escalation point for all urgent technical issues
• Diagnosed and resolved technical hardware and software issues
• Tracked and route problems and requests and documented resolutions
• Managed help desk team and evaluated performance
• Migrating users from Windows XP to Windows 7
• Responsible for the installation, upgrading, configuration, troubleshooting and support of various Windows operating systems and compatible software applications

Structured Cable Technician

Confidential

Responsibilities:

• Pre-wired commercial buildings under construction; racking and stacking network devices, cabling, terminating, testing, labeling and troubleshooting of copper and fiber optic homeruns and cross-connects
• Installed TVs, music systems, speakers, (floor, wall mounted, and recessed), entry systems, and computer networks
• Building equipment racks and patch panels