Instructor of Avaya/Nortel Telecommunication Systems SME Resume

PROFESSIONAL PROFILE:

Provide specialized senior level voice and data engineering services telecommunications support in complex corporate environment and customer facility. Strong relationship management skills with Confidential / Confidential ’ experts provide a full scope of services ranging from conceptual planning to project implementation and maintenance.

EMPLOYMENT:

Confidential

Instructor of Avaya/Nortel Telecommunication Systems SME

Responsibilities:

My role as an Instructor is to manage the TDM and VOIP PBX telephone systems and ancillary equipment assigned to the division and uses this inventory to forecast future needs to include projecting budget requirements.
I’m also responsible for maintaining and insuring the integrity of all telephone systems within the classrooms and must be able to effectively troubleshoot and repair systems used for conducting classes according to the schedule.
The Avaya/Nortel Instructor also is viewed as a subject matter expert (SME) and looked upon for input to course curriculum improvement.

Confidential, Reston, Virginia

MIS Telecommunication Technician

Responsibilities:

The job of Telecommunications Support Technician is done for the purpose/s of providing ongoing support and technical assistance in planning, implementing and maintaining telecommunication services for the Confidential TDM and VOIP Systems local sites and nationally; resolving problems and/or determining appropriate action/s on the NORTEL CS 1000 and the AVAYA 650 G.

Confidential, Washington, DC

Voice Telecommunications Engineer

Responsibilities:

I have Analyze, design, develop, operate, and maintain high - speed voice and data communications network small and lard Confidential facilities and equipment; including the Avaya VOIP PBX System and the Nortel VOIP PBX System RLS 5.0.
This is specialized work requiring knowledge of telecommunications hardware and software typically used by large and small complex voice and data communications systems.
Serve as a technical resource within the Telecommunications Network Dept. to solve a wide range of issues related to the design and performance of voice and data networks, STU’s, STE’s lines, equipment, and functionality within our Department of Homeland Security / Immigrations Custom Enforcement facilities.
I have obtained a Telecommunications Technician position with the Confidential Corporate office maintaining and supporting all of the VOICE communications locally and nationally via the Nortel C S 1000 or the AVAYA 450 and the Voice Mail Applications.

Confidential, Beltsville, MD:

Senior Telecommunications Technician

Responsibilities:

Performed installations and maintenance on option 11 - 81c Nortel PBX and BCM, Norstar Key System.
Installed and maintained power peripheral equipment, Meridian Mail, Octel, Call Pilot and Innovations.
Provided scripting and maintenance on Symposium Call Center.
Provided face to face and telephone customer support and troubleshooting as required.
Delegated Project leadership responsibilities to a team of three technicians in support of large installations, adds moves, and changes.
Large installation projects included Care First, Marriott, Confidential, Chevy Chase Bank and Lockheed Martin.

Confidential, Orlando, FL

MIS Systems Technician

Responsibilities:

Completed requirements to become a Nortel Network Certified PBX Telecommunications Technician.
Established communications systems by installing, operating, maintaining and servicing # 7 Nortel 81c PBX and # 16 Nortel Norstar Key Systems sites, Meridian Mail, Star Talk Voice Mail, and Call Pilot.

Confidential, Orlando, FL

Test Technician II / System Analyst

Responsibilities:

Provided trouble shooting, testing, & repair of all voice and data circuits via the Nortel DMS 500 switch & Octel Sierra Voicemail for the Confidential Corporate offices.
Provided support to more than 500 commercial and residential customers by maintaining & repairing voice and data services as required.
Delegated Project Manager Leadership responsibilities to a team of three technicians involved in corporate office installs, adds, moves, and changes.

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