SKILLS:

• Can communicate clearly and proficiently between tech and non - tech oriented roles
• Trained for interviewing ( directly interviewed 100+ candidates)
• Mentored new engineers in both Linux and Windows systems
• Trained for methodical troubleshooting in Linux, Windows, and underlying virtual environments
• Taught a four week Powershell basics course (self promoted)
• Native proficiency in the Serbo-Croatian language

WORK EXPERIENCE:

Confidential

Sr. System Engineer

Responsibilities:

• Developed and documented the company’s first change control processes, and gave authority to the Change Advisory Board
• Utilized analytical trending tools, like SCOM to identify and troubleshoot widespread memory pressure, then delivered a resolution
• Identified several application bugs, provided most likely resolution, and worked with development to deliver the resolution
• Utilized Powershell to automate reporting and analysis on storage space, user access, and server configuration
• Identified and provided resolution for Active Directory time synchronization issues
• Lead and architected the company’s first Azure IaaS monitoring environment that absorbs trending data from AWS, Azure, and on the ground servers for deeper database analysis
• Performed routine maintenance and updates in Azure, AWS, and on the ground environments

Confidential

Architect

Responsibilities:

• Trained and mentored three indirect reports on multiple middleware applications and general troubleshooting and documentation processes
• Responsible for the troubleshooting and integration of middleware and shared services within private and public cloud data centers
• Identified black hole MTU routing across VLANs in a private cloud data center and provided guidance to networking team for resolution
• Utilized Powershell to identify, list, and track required user and service AD accounts for data center migrations and AD extension
• Utilized monitoring and analytical tools to identify MS SQL issues and provide guidance on improvements
• Developed project intake process improvements for the architecture team
• Routinely guided architectural direction in conjunction with the development teams

Confidential

System Engineer

Responsibilities:

• Managed cloud SaaS for several applications
• Regularly trained and guided international teammates
• Directly responsible for over 200 servers of various functions
• Migrated several applications from Netapp to Pure/Commvault in conjunction with storage team
• Learned Powershell to develop scripts for daily monitoring, pushing files for upgrades, and troubleshooting
• Routinely found underlying issues in architecture, code, or configuration, notified appropriate teams where applicable, and recommended fixes or repaired issues on responsible servers
• Responsible for tier 3 troubleshooting during incidents and root cause analysis of issues
• Wrote runbooks, troubleshooting documents, and architectural design documents and diagrams
• Successfully deployed release and post release updates for all owned applications
• Developed process and performed first rolling release for applications to minimize client impact
• Assisted in audits, performed DR testing, and monthly maintenance

Confidential

Production Owner

Responsibilities:

• Utilized Zabbix to analyze and identify trends in anomalous software functionality
• Held weekly client meetings with client designated contacts, ranging from integration architects to the CIOs of multiple hospital chains
• Client technical and non-technical communication as the client ’s primary architect and liaison
• Approved and managed 5 stateside, 2 India engineers and 1 stateside, 1 India DBA’s work in the production environments
• Responsible for the smooth operation of live hospital computer systems across highly complex architecture base with heavy focus on RedHat Linux and Confidential proprietary systems
• Troubleshooted and improved client facing experience with Microsoft, EAWAS, PVS, VMware, Win Server, Oracle, SQL server, and other client facing components
• Schedul ed maintenance events, improvements, and backed work of engineer resources
• Consult ed with clients on system architecture and design regarding environmental requirements and over saw the direction of the architecture
• Client facing focus on satisfaction, incident free time, on-time delivery of requests, life-cycle management of solutions, and management of client requests based on client contracts.
• First point of technical communication and troubleshooting in emergency incidents for clients (on call 24/7)

Confidential

System Engineer

Responsibilities:

• Lead Linux engineer on one of Confidential ’s largest and most lucrative clients; maintaining a satisfactory and highly amicable client relationship
• Worked with and troubleshooted Redhat Linux, I BM MQ, and proprietary backend Millennium systems
• Worked with Microsoft, EAWAS, PVS, VMWare, Winserver, and proprietary front end Millennium components
• Acted as the primary contact for backend systems and environment related issues
• Assisted and developed project workplans, drove monthly code upgrades and downtime events in conjunction with production owner, and troubleshooted both production and non-production related issues
• Migrated from HP-UX and AIX to Linux systems to reduce overall cost of ownership
• Categorized and implemented production improvements and standards into all staging, DR, and Production environments
• Worked closely with development to find bugs and assisted in driving code fixes into stage and production environments
• Learned shell in order to troubleshoot, update, and repair scripts

Confidential

Cable Technician

Responsibilities:

• Buil t out and designed physical network topology in existing buildings and construction environments to reduce cable run time and use of materials
• Planned network setup and point to point system integration to reduce customer’s physical cabling needs
• Cable termination and installation of telephony systems
• Service calls to small businesses in the Macon, GA area
• QOS setup for customers with more complex needs

Confidential

Consultant

Responsibilities:

• Decreased time for physical network implementations by strategically locating cable boxes and bundling cable pulls
• Symantec SIEM updates and installation on client workstations
• Physical server and point to point installation
• Implemented new physical layer on a military base with clear ance