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Engineer Resume

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Tempe, AZ

SUMMARY:

As an experienced Confidential Engineer (AWS SAA, CCENT and LMCP Certified), looking for opportunities to expand knowledge in continuously changing Cloud, Network, and Telecommunication technologies. Highly trainable, great team player and willing to learn different skills and explore multiple areas of current technologies with ability to work 24/7 in dynamic work environment.

PROFESSIONAL SKILLS:

Virtualization Technology: Manage internal and client’s virtual environment through VMware vCenter, perform maintenance on ESXi hosts along with HPE Blades systems Onboard Administrator, OneView Web Portal

Cloud Services: Provide CSP support to clients for Microsoft Office 365 and Azure subscriptions, Training on AWS

Microsoft Office 365 Administration: Add or remove users from Active Directory, add or remove aliased to users, create or modify distribution lists, create or modify mail flow rules from Exchange Admin Center, delegate access to mailboxes, reset passwords, create .pst backups, manage access on OneDrive files

Networking Devices: Configure and analyze routing and STP in CISCO layer 3 switches and routers, manage and analyze rules in CISCO ASA, Sophos UTM, Fortinet Firewalls;

Network Assessment Tools: Perform network assessments using RapidFire Network Detective, RISC Cloudscape, NetBrain. LiveOptics, vRealize Optimization Assessment tool

Telecommunications: Monitor and manage Ericsson, Genband and Dialogic (Former Veraz) telephony switches

Help - Desk: Provide helpdesk support to clients over basic Windows administration and troubleshooting

Programming & Simulation: C, Java, Assembly Language, MATLAB, PSPICE, Packet Tracer, AutoCAD, Eclipse, J2EE, JBoss

WORK EXPERIENCE:

Engineer

Confidential, Tempe, AZ

Responsibilities:

  • Monitor and manage client’s network and infrastructure consisting of networking devices, virtualization technology and cloud services
  • Perform network troubleshooting, system administration, helpdesk support, scheduled maintenance and patching
  • Research and resolve or escalate customer’s issues regarding their infrastructure and network
  • Onboard client’s devices into LogicMonitor monitoring system, tune alerts and create or modify data sources as needed, manage user roles, create or modify dashboards, generate reports client presentation
  • Perform network assessment for potential new clients and existing customers

System Engineer

Confidential

Responsibilities:

  • Troubleshoot live problems and 24/7 monitoring of VOIP system network with Ericsson, Dialogic and Genband switches
  • New carrier integration, IP add & remove, device block & unblock, alarm monitoring, routing configuration & routing percentage change, transmission maintenance for VOIP infrastructure
  • Call Detail Record (CDR) analysis & trace analysis, generating & analyzing performance reports, taking routine system backups and performing regular health checks of the system

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