SUMMARY:

• Perform daily system administration operations and maintenance within a local and geographically distributed network system.
• Patch and configure Windows 2003/8/2012 Servers using ACAS results to install critical updates as required.
• Account creation and administration; management of user access to network resources; application support and optimization.
• Verify and report network alarms and outages; provide updates to management throughout incident resolution.
• I am an accomplished IT Professional.
• I have a wide range of IT experience, including working in a Network Operating Center, providing desktop support, and working in a call center.
• I have worked with all current Windows workstation and server operating systems, and troubleshot various applications, printers, peripherals, and mobile devices.

­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­TECHNICAL SKILLS:

Windows 2003/8/12 Servers. Active Directory. VMware.

EXPERIENCE:

Confidential

AD/Exchange Specialist

Responsibilities:

• Monitor and maintain the Confidential Marine Corps Exchange Servers health.
• Manage their Active Directory Domain Services and DNS for changes and updates.
• Assist with Mailbox moves and the Continuing of Operations (COOP) procedures when necessary.
• Use PowerShell and scripts to perform quicker services.

Confidential

Systems Engineer

Responsibilities:

• Researched, selected, and recommended devices and software for the Confidential with security in mind.
• The product selected would have specific functions and requirements to fulfill a need for the government agency which they had requested.
• Reports of recommendation were completed which included details of each product compared; the confirmation of the requirements that they have fulfilled; their cost of ownership and maintenance; and a synopsis of why the System Engineers had come to a final decision.
• Vendors were contacted for additional advice and information.
• The reports were approved when the agency was satisfied. Researched ongoing security technology to better enhance the safety and privacy of classified and non - classified information. Researched the choices for classified cloud capabilities, which involved the MilCloud and Amazon Web Services.
• Was assigned to assist with a Windows 10 Laptop Migration.
• The Microsoft Software Center software was installed on all new Windows 10 laptops, to ensure that they would communicate with the SCCM.
• All new and available Microsoft updates were also installed on the laptops before they were issued.

Confidential

Systems Administrator

Responsibilities:

• Analyzed the Confidential network architecture.
• Became familiar with the day by day routine of work I would be responsible for.
• Was not granted privileged administrative accounts for two months, and accepted another ongoing job offer.

Confidential

Network Systems Engineer Specialist

Responsibilities:

• Provided Microsoft System Administration support services in a virtualized environment.
• Monitored and maintained the security of assigned servers and database systems.
• Patched and configured system software.
• Verified server integrity and availability for network resources.
• Managed and updated user’s network accounts and access in Active Directory.

Confidential

Systems Administrator

Responsibilities:

• Used ACAS results to identify any critical patching that was required.
• Used RDP, VMware, and Veritas Cluster Software to perform work duties and troubleshooting.
• Provisioned, deprovisioned, and modified user and email accounts on the Confidential Network and the Confidential email system, using Active Directory and other integrated third-party applications.
• Worked with Security Groups to grant specific rights and user access to shared folders.
• Worked with Distribution Groups to create email distribution lists.
• Answered incoming calls to the NOC to provide any immediate assistance, updates, or status on pending network issues, or to answer general questions.

Confidential, Bethesda, MD

Blackberry Administrator

Responsibilities:

• Managed the Blackberry Administrative Service on Windows 2003 BES Servers to assist Blackberry users.
• Used ARS and Active Directory whenever necessary.
• Assisted users to activate and troubleshoot their Blackberrys whenever necessary, both remotely, and in person.
• Blackberrys were set to use specific operating policies.
• The policies were applied when the Blackberry remotely communicated with BES accounts.
• These policies could be altered Confidential any time, and new or updated ones were pushed immediately to the Blackberry.
• Added and deleted Blackberry accounts and monitored Blackberry Windows 2003 Servers.
• Installed sleds on Blackberrys to facilitate the importation of CAC Card certificates, and to encrypt and decrypt emails.
• Coordinated with Cellular Phone Networks to activate and troubleshoot any phone or voicemail problems.

Confidential, Arlington, VA

Systems Analyst

Responsibilities:

• Provided desktop support to remote users on the OSD Enterprise Network, using DameWare and administrator accounts.
• Supported Microsoft XP, Office 2007, various Confidential and Federal applications, Internet Explorer, and Citrix and VPN connections.
• Administered Active Directory to manage user and computer accounts. On a daily basis, LAN and Exchange accounts were enabled or disabled; updated with new or changed personal information; and passwords were unlocked and reset.
• Shared mailboxes and distribution lists were updated with members to be added, deleted, or assigned new rights.
• Computer accounts were verified to be in the correct Organizational Unit, and were added, moved, or deleted as necessary.
• Managed the Blackberry Administrative Service on Windows 2003 Servers.
• Assisted remote users to reset their Blackberry passwords.
• Blackberrys had to be re-activated if passwords would not reset remotely, or if they lost network connectivity; were wiped after a data spill; or had been wiped while using too many incorrect passwords.
• Blackberry accounts were added, deleted, or moved to different servers whenever necessary.
• Managed CAC access to log onto workstations initially using the Data Armor security software, and then interactively with Windows authentication into the Windows operating system.
• The Data Armor Management Consoles, and Active Directory, were used during this management.
• Installed and configured CAC certificates on workstations to work with various applications for authentication and encryption.
• Installed, configured and troubleshot local and network printers, scanners, and various computer peripherals remotely.

Confidential, Arlington, VA

Systems Analyst

Responsibilities:

• Continued to support VIP/SES Confidential Front Offices in the Confidential with immediate computer support.
• This was similar to the six-years position with my previous employer listed below, Confidential Corporation. Duties were not changed.

Confidential, Washington, DC

Network Administrator

Responsibilities:

• Supported VIP/SES Confidential Front Offices in the Confidential to provide immediate computer support on the HQDA Network.
• Any computer problems or questions were attended to immediately.
• Was the lead technician in one office.
• Received several military coins for excellent work. Supported the Microsoft XP and Vista operating systems, Office 2003/7, Internet Explorer, Citrix, Dial-Up, VPN connections, and various Confidential applications.
• Installed and troubleshot blackberry with CAC Card Sleds (6710s, 7290s, 8700s, 8800s and 9000s).
• Managed CAC card access and installed CAC certificates.
• Configured applications to use certificates for authentication and encryption.
• Installed and troubleshot local and network printers, scanners, and other peripherals.
• Worked with Active Directory from Windows 2000 Servers to manage user and computer accounts.
• Computer maintenance, antivirus and spyware checks, and NIC optimization were performed on a daily basis.
• Remedy was used to document trouble tickets.

Confidential, Washington, DC

Technical Specialist

Responsibilities:

• Supported Windows 2000 computer users running the Office XP suite, or Confidential .
• Installed and troubleshot network and local printers.
• Installed and configured many different types of PDAs for local and nationwide customers.
• Remedy was used to document trouble tickets.
• Assisted customers with preparation and verification of their email migration from Confidential to Outlook.
• Was selected to travel nationwide, to assist with the email migration Confidential FCC satellite offices.
• Confidential emails were archived, and the client software was uninstalled on workstations.
• Outlook was installed using a “push” over the network, and the Confidential archived emails converted and imported into Outlook.
• Outlook was verified to be working properly with the converted emails, and with the incoming and outgoing new ones.