Principal Voice Engineer Resume
SUMMARY:
- Telecommunications Engineer/ Security Engineer / Technical Manager
- Over 30 years of experience in telecommunications industries with heavy emphasis in unified communications, data distribution, network management, as well as physical and network security.
- Experience in roles such as a Cisco Certified Sales Expert, Cisco Certified Advanced IP Communications Account Manager, Cisco Certified Network Associate. Certifications from Microsoft, WI - LAN and IBM.
- Working extensively with the U.S. Military on various programs
- Supported Confidential, The Department of Commerce (Census), State Department, and a number of commercial and private entities
- Designed, configured, and installed secure telecommunications networks for up to 70,000 users
- Regularly participates in the writing and review stages of various bid and proposal efforts to bring in new opportunities or increase existing ones
AREAS OF EXPERTISE:
Telecommunications Design, Unified Communications, Voice, Video, and Data Network Design, WiFi and Long-Haul Wireless, Network Configuration and Deployment, Network and Security Assessment and Evaluation, Web Presence, Instant Messaging, Cloud-Based Solutions, Active Directory Implementation, Cloud and Hybrid Collaboration, Extensive Federal Communications, WebEx, Disaster Recovery Planning, Intrusion Detection, Wireless LAN products, Encryption Devices, Computer Forensics, Paging Systems, Test and Evaluation, Physical Security, Ethernet, Fiber Optics, Microsoft Office, and Advanced Technical support. Demonstrated skills in Windows, Linux, Cisco IOS, Transmission Control Protocol/Internet Protocol (TCP/IP) including IPv4 and IPv6, X.25, and Novell Communications and Applications packages. Routers, Switches, Bridges, Firewalls, Extensive use of LAN monitoring, traffic/load generation and packet capture tools and packet analyzers. G.711, G.723, G.729, H323, 802.11x, WOFDM, VOIP, VOFR, AVVID.
EXPERIENCE:
Confidential
Principal Voice Engineer
Responsibilities:
- Unified Communications Lead on a project to modernize voice communications to general aviation pilots through the Confidential Future Flight Services Program ( Confidential ), which updates various segments of voice connections to improve coverage and connection quality.
- Network operations engineer for testing and upgrading equipment in development and Operational environments.
- Successfully migrated voice and video systems within the new NATO Headquarters in Brussels, Belgium and developed a mapped dial plan to ensure a seamless transition to a Lync-based system when staff moves into the new facility.
- Performed an audit/assessment on the network and voice system documentation and procedures in use on a government healthcare program to reduce downtime and improve the functionality of the overall network, including procedures.
- Subsystem Integration Lead for voice systems, paging systems and unified communications on a large-scale emergency communications system for power plants in multiple locations around the country.
- Developed the design criteria based on requirements analysis, and selected components and devices to be used.
- Assembled a fully operational test system within Confidential ’ Validation and Verification Laboratory.
- Scripted and presented classroom training to the customers and end users of this system, and has worked closely with the other subsystem leads to ensure seamless cross-platform operations.
Confidential
Manager, Federal Services
Responsibilities:
- Facility Security Officer Corporate Facility Security Officer for a new enterprise.
- Administered security clearances of multiple levels for individuals at Confidential, and achieved a Top Secret Facility clearance for Attains headquarters.
- Provided security awareness training for cleared individuals and monitored national security conditions and how they affect daily operations.
Project Manager, Technical Resource
Confidential
Responsibilities:
- Provided management support and engineering guidance to the Veterans Administration in their effort to reduce the occurrence and storage of Personally Identifiable Information throughout the VA system as an Identity Theft Prevention measure.
- Delivered training to the VA staff members in the use and data gathering functions of the toolsets.
- Provided oversight and validation support to a local county government during their effort to migrate to a new records management system.
Senior Systems Engineer, Subject Matter Expert
Confidential
Responsibilities:
- Engineered a temporary “cutover solution” to further reduce outages and provide for dual operational locations simultaneously.
- Provided engineering and management support to the Program Executive Office, Enterprise Information Systems (PEO-EIS) of the Confidential, through the Program Manager for Network Enterprise Systems.
- Researched PEO-EIS objectives and provided opinion and white papers on emerging technology, such as Enterprise E-mail systems and Unified Communications as well as network and system design.
- Provided direct engineering support to specific projects such as the Korea Transformation, a large scale troop and system re-location effort in South Korea.
- This engineering support included voice, video, and data utilizing multiple delivery and transport methods.
- Established an overall System Engineering Plan for this project and developed a system strategy map to analyze productivity trends.
CEO Lead
Confidential
Responsibilities:
- Provided support services to the Confidential Chief Engineer, overseeing the Prime Contractor counterparts on the Confidential and Confidential programs, both communications system for the Reserve Component with over 200,000 users.
- Provided a daily status of operations to the Chief Engineer’s Office Project Directorate.
- Managed the CEO oversight staff.
- Reviewed and evaluated new products and software packages proposed by prime contractor, and reviewed current military and government information resources for applicable data and operational changes relevant to Confidential and Confidential operation.
- Reviewed products and test data to be submitted for Networthiness certification and provided key support in development and testing Continuity of Operations and Disaster Recovery plans for continued operations with minimal disruption of service.
Confidential
Manager, Public Services
Responsibilities:
- Provided support services to the Confidential Chief Engineer, overseeing the Prime Contractor counterparts on the Confidential and Confidential programs
Lead Engineer
Confidential
Responsibilities:
- Reviewed and approved circuit requests for telecommunications systems at all Confidential facilities, both in the continental United States and abroad. Liaison to the Defense Information Systems Agency ( Confidential ) in an effort to capitalize on their existing infrastructure for Confidential purposes and monitor bandwidth re-allocation.
Deputy Project Manager/Telecommunications Subject Matter Expert
Confidential
Responsibilities:
- Acted as part of a team of engineers to provide an overall network physical and operational assessment for a large travel assistance company with many locations and six remote telephone support centers.
- Evaluated the current architecture through system audits and proposed needed changes as well as ideas to improve and safeguard the operations in an ongoing basis.
Design/Implementation Engineer
Confidential
Responsibilities:
- Provided support to the internal Confidential effort to develop.
- This Center was a showcase for telecommunications solutions, including, VoIP, Call Center management, IPv6 migration as well as a test bed for any other telecommunications needs. While assisting in all areas, took an active and lead role in developing and presenting the IPv6 migration solutions and strategies.
- Utilizing network analysis, staff interviews, and audits, provided the Confidential with cost-saving changes and recommendations for the improvement of their internal voice, video and data networks, while maintaining security and performance levels satisfactory to the customer.
- Developed a matrix of necessary security measures, both network and physical, for the Department of Commerce.
- This was accomplished by interviewing and surveying individuals involved in the project, determining the requirements for network access, and detailing potential security risks / violations. Following this was supplying recommendations for optimization and to reduce the risks uncovered.
- Developed a telecommunications test environment to provide an internal working environment for the collection of data for the Confidential program.
- Once tested and approved as operational, provided the same efforts to develop and install a completely operational and secure system based on the Confidential ’s needs.
Confidential
Project Leader
Responsibilities:
- Main point of contact for site installation engineering plans and designs for a large-scale optical network for Confidential .
- Worked closely with site installation teams to insure complete and accurate site build-out and acceptance occurred.
- Developed site-specific drawings and equipment lists to verify equipment ordering status.
- Wrote and revised test plans, procedures and other engineering - related documentation for site-specific as well as program-wide functions.
- Checked and maintained status of government furnished information (GFI) necessary for site activation and completion.
- Supervised 4 engineers in their day to day assignments.
- Provided engineering support to the Network Control Center and Program Management staff.
- Actively participated in technical writing and proposal preparation and presentation, and was tasked as Lead Engineer on various wireless networking projects and opportunities.
- Designed and implimented a rural broadband network utilizing wireless and terrestrial technology and multiple levels of security.
- For the Department of Commerce, created a matrix for analyzing security requirements and vulnerabilities of greatest impact on an upcoming national census effort.
- This included network and physical security as well as efforts to protect against biological and other terrorist threats.
Confidential
Director of Network Systems
Responsibilities:
- Responsible for all corporate and customer telecommunications and network design, support, security, circuit provisioning, capacity management, and requirements planning for internet banking customers. Tested and evaluated new equipment for in corporation into network and system designs with attention to security and system, network and website protection.