SKILLS:

• Active Directory
• Knowledge of Cisco Firewalls
• Knowledge of Cisco Switches
• Infrastructure Upgrades
• Infrastructure Migrations
• Infrastructure Upgrades
• Windows Server OS (08, 12)
• Windows Desktop OS (7, 10)
• Acquisition Experience
• Cisco Meraki Firewalls
• End User Support / Helpdesk
• O365 Knowledge
• Backup Management
• Patch Management
• Project Management
• Systems Monitoring
• Microsoft Office Experience
• Mobile Device Management

PROFESSIONAL WORK EXPERIENCE:

Confidential

Systems/Network/Infrastructure Administrator

Responsibilities:

• Provide direction, motivation as well as a source of Information for peers
• Aid as a Mentor to Peers (New Hires & Current Staff)
• Mentored an Intern for 4+ years
• Setup & Deploy & Maintain:
• Windows Servers (Server 2012R2 and below)
• Windows Computers (Windows 10 Enterprise and below)
• Cisco Network Switches (3550, 2960)
• Cisco Firewalls (5510, 5505)
• Cisco Wireless (2504, 4402)
• SysAid Helpdesk / Service Desk (On - Premise)
• Maintain Cisco VPN Users
• Design / Deploy / Maintain Evault Data Backup/Restore Management
• New User Creation / Deletion in Active Directory & Exchange
• Desktop / Laptop Computer Troubleshooting & Repair
• Network Upgrades / Troubleshooting
• User Training (Provide self-created “How To” documents)
• 3 rd Party Vendor Communication (HP, Lenovo, Cisco, EMC, CDW, etc.…)
• Cost Comparisons
• Ordering Equipment
• Project Scoping
• Project Management (Individual Site or Entire Corporation)
• Standardization of Computer and Server Hardware
• Create / Maintain / Deploy Standard Computer Image
• Standardized Software Listing
• Site Design & Installations
• New Acquisitions
• Site Refreshes
• Site Relocations
• Remodeling of Existing space
• Support 18 different Sites Globally
• Servers, Network, ISP, Backups, IT Staff & End Users
• Maintain SOX Compliances & Provide Auditors with necessary data
• Practice ITIL Standards
• Implementation of SD-WAN Solution to All Sites - ARYAKA
• Global Antivirus Solution for Computers and Servers (Panda Antivirus)

Confidential

IT Technician

Responsibilities:

• Performed duties as the On-Site Helpdesk Staff
• Support on-site users and visitors
• Support Shop Floor Production Tracking
• SIEMENS “Data-Exchange”
• Born on date tractability
• Performed On-Site Troubleshooting for Corporate HQ IT Team, reported findings
• Assist with Deployment of Server Hardware
• Image / Deploy Windows Computers
• Track-It Helpdesk Ticket System
• Perform Minor SQL queries for Production Reporting or product tractability
• Manage on-site Backups using Symantec Backup Exec
• New User Creation / Deletion in Active Directory & Exchange
• Desktop / Laptop Computer Troubleshooting & Repair
• 3 rd Party Vendor Communication (CDW etc.…)
• Ordering Equipment
• Barcode Scanner & Barcode Printer Configuration, Installation, & Support
• Developed Barcode Printing Application for Materials and Production Department using Microsoft Access.
• End User training
• Multi Domain to Single Domain/Single Forest consolidation
• Standardized Global Infrastructure, including:
• Servers (HP migrating to Cisco UCS)
• Storage (EMC²)
• Network Architecture (Cisco)
• Computers (Lenovo)
• Backup Solution (Evault)
• Helpdesk (SysAid)
• Email (Exchange 2010)
• Unified Communication (Lync 2010)
• Digital Signage (DT Research)
• Barcode Printers (Zebra 105SL)
• Barcode Scanners (Intermec CK3)
• Global AD & File Server Refresh
• Global Helpdesk/Service Desk (SysAid)
• Windows Remote Desktop Sever Farm Inst all & Maintain
• Migrate Physical Windows Servers to Virtual Windows Servers (Hyper-V)
• Create/Update Standard Computer Image used Globally (using ImageX)
• Email Spam Filter integration (Proofpoint Cloud Service, MS 0365)
• Global AutoDesk License Standardization
• Global Adobe Licensing Standardization
• Global Pro-Engineering/CREO License Standardization
• Email Migration from Lotus Notes to Exchange 2010
• Migration from Physical PBX to Microsoft Lync 2010
• Server and Hardware Upgrade/Standardization - Windows
• Complete Network Upgrade/Standardization - Cisco
• Multi-Site Support (18 Sites Globally)
• Multi-Site/Multi-Language End User Support - Phone, Instant Message, E-mail or Walk-up
• Multi-Site Barcode Scanner/Printer Implementation - Zebra/Intermec
• Multi-Site Document Printer Leasing Program - Konica
• Manage Data Center operations in line with best practice (ITIL)
• Perform daily administration, monitoring logs and server health
• Create and resolve Service Desk tickets using SysAid Helpdesk
• Schedule, document release plans and perform updates (I.e.. Windows Updates)
• Check backup success, act on any issues and perform scheduled restores using Evault
• Follow policies to ensure that the IT control environment is maintained at all times. Create new documents where necessary
• Document and maintain Infrastructure configuration files (Firewall, Switches, Etc…)
• Manage the Infrastructure activities when new sites are acquired, refreshed, etc…
• Coordinate team and respond to user incidents to restore normal operations
• Coordinate team and respond to Service Requests via the Service Desk
• Complete configuration, installation and support of systems to business standards
• Consults on planned projects and identifies technical architectures / solutions
• Implement planned projects
• Ensure that business management are kept appropriately informed
• Ensure that IT Infrastructure Operations costs are managed and controlled