SUMMARY

• 10+ years of analyzing and troubleshooting computer problems and providing network and server administration.
• Traveled 100% throughout the Country for Rack and Stack Servers Site Survey’s
• Excel in understanding computer software and hardware products and services to resolve user problems and ensure system availability.
• Experience with various Enterprise level server hardware such as but not limited to Dell PowerEdge servers, HP ProLiant Blade servers, Cisco UCS servers .
• Team player with great customer service skills.
• Knowledge of TCP/IP, DNS, DHCP, Active Directory, MS Exchange, Cisco VPN, and FTP, Office 365, SCCM.

PROFESSIONAL EXPERIENCE

Confidential

Project Systems Administrator

Responsibilities:

• Act as a liaison between the customer and Confidential, provide assistance and guidance and resources to resolve any issues and provide collaboration between the customer GSD and Confidential PMO/PFS groups.
• Perform software, telecommunications and hardware auditing at designated customer locations for new user setup and current user and location moves and decommissioning.
• Assist customer with Service Now ticket system flow design, development, and support as it pertains to Confidential support and ITIL processes and principles.
• Provide Project leadership remotely and on location at client site for IT equipment installation and movement and decommissions between locations in local, national and international locations. When working on the project, either at client site or remotely, I work with management, staff and third - party vendors, I also direct resources and coordinate the project per client request and NTT PM standards.
• Work directly with customer Project Managers in coordination of project efforts for duration of project.
• Assist Confidential Project Manager in Project Coordinator role with project creation and follow-through with stakeholders and aligning and directing technical resources for short and long term projects through actual project work on-site or remotely.
• Provide technical writing services and business analyst work when requested.
• Assist customer in refining Service Now ticket process Knowledge Base
• Provide assistance with any request that requires client side availability in support of Confidential operations in the field for the PMO group.

Confidential, Ft.Worth, TX

Systems Administrator II

Responsibilities:

• Responsible for traveling up to 85% to Confidential offices across the country to support corporate IT infrastructure assets
• Completed tier 2 and 3 support and work items will be assigned via a ticketing system
• Provided support to be responsible for defined system administration activities
• Utilized monitoring tools to provide both reactive and proactive support for the client’s network and systems infrastructure
• Documented new processes and procedures to improve team efficiency and customer satisfaction
• Networking skills in a Windows Active Directory environment (basic TCP/IP knowledge, users account creation, network troubleshooting skills, file permissions, drive mapping, resource sharing
• Worked with VPN client or Remote Access troubleshooting
• Windows desktop & server, networking hardware and interconnecting protocols
• Supported end users working in Citrix XenDesktop and XenMobile applications (end user support) and basic understanding of application delivery
• Assist with configuring Cisco Switches and Routers
• Supported IT infrastructure and applications
• Worked with Microsoft Office O365, Active Directory and Cisco Phones
• Mapped out ports setup and changed task in windows server
• Imaged machines via SCCM
• Updated and installed software updates to remote PCs using SCCM
• Trained users to use new PC Applications when needed
• Worked with Microsoft Office 365
• Worked with ticketing system called Service Now

Confidential, Dallas, TX

Systems Administrator

Responsibilities:

• Managed backup and recovery tasks using Backup Exec for physical and virtual servers. Supported
• Working knowledge of Dell Servers 2008 R2.
• Built and configured Servers to ship to sites around the country, traveled to sites to install configure and connect to network.
• Working in a VMWare and Hyper-V environment.
• Managed Windows server and network system administration, maintenance, and software upgrades.
• Implemented enterprise wide updates including security patching via SCCM, software deployment, and hardware refreshes.
• Systems Upgrades including security patch management.
• VMware Server Virtualization Technologies (Architect, Implementations, Migrations)
• Analyzed, development, modification, installation, testing and maintenance of systems software and hardware.
• Evaluated vendor supplied software packages for fit and performance and recommended packages to IT management.
• Modified and/or debugged vendor-supplied utilities and packages.
• Network infrastructures and troubleshooting various networking protocols including but not limited to TCP/IP, DNS, DHCP
• Modified, installed and prepared technical documentation for telecommunication, network, and system software applications.
• Experience with various Enterprise level server hardware such as but not limited to Dell PowerEdge servers, HP ProLiant Blade servers, Cisco UCS servers.
• Diagnosed, isolated and debugged software problems and performs problem resolution.
• Managed and monitored system capacity and performance and provided technical support, reported findings to management.
• Worked with Active Directory Group Policies knowledge.
• Microsoft Active Directory Architect, Implementations, Migrations.
• Presented solutions in written and oral reports.
• Worked with scripting languages and techniques, including VBA, PowerShell and scripting for Windows OS.

Confidential, Dallas, TX

Field Service System Administrator/Desktop Support Engineer

Responsibilities:

• Provided production, server & enterprise support for a fast paced environment. Supported Windows
• 2000, Windows 2003, 2003 R2, and 2008 Servers, LAN, TCP/IP, WAN, Blackberry Enterprise Server (BES), and iPhone Devices
• Managed workstation administration and deployment and software inventory (2500+ employees)
• Documented and reported system changes to management
• Implemented enterprise wide updates including security patching, software deployment, and hardware refreshes.
• Worked with mobile devices and applications, including Windows mobile, iOS and Blackberry.
• Managed Active Directory objects including computer, security groups, exchange groups, and email Address, and add/delete users.
• Managed project/account management on proposed goals & upcoming projects or changes managed/monitored onsite and remote datacenter.
• Mentored local & offshore IT personnel.
• Traveled to customer sites to setup replace Desktops and Laptops.
• Working knowledge of technology relating to strategic desktop management.
• Knowledge of EMC, Dell, Quantum.
• Working knowledge Dell Servers, Install/Support.
• Knowledge of EMC VNX.

Confidential, Plano TX

Project Analyst & Infrastructure Deployments

Responsibilities:

• Performed onsite Dell server and HP server installation for Confidential, Confidential, and Confidential plants, distribution centers and sites
• Installed and configured new Dell print servers
• Migrated OS/2 nodes and data from workstation to server class machines
• Imaged workstations and assigned static IP address; trap information into SNMP cards of UPS and PDU's
• 100% travel to work sites to do site surveys, evaluate hardware, order hardware as needed, cable management, migrate computers and servers and set up new hardware and software, and server racks.
• VMware Server Virtualization Technologies (Architect, Implementations, Migrations).
• Built and configured Servers to ship to sites around the country, traveled to sites to install configure and connect to network.
• Working in a VMWare environment.
• Used Microsoft Office (2010 and 2013), AutoCAD and Adobe creative Suite and Visio.
• Travelled throughout the country 100% to install PDU’s and various Servers using VMware for Server refresh in Distributions Centers.
• Microsoft Active Directory Architect, Implementations, Migrations.