SUMMARY:

• Manager of the Network and System Administrator Level 1 (Desktop) teams
• Performed the tasks of the IT - Director while that position was vacated for approximately four months
• Performed project management duties for several concurrent projects
• Managed multiple team members on different projects simultaneously
• Able to motivate team members to complete a project quickly while maintaining quality
• Participated in several different security and PCI compliance audits with multiple organizations
• Compiled budgetary items for the IT-Director
• Ensured budget and timelines were kept on schedule
• Worked with other department Directors and Managers doing various tasks
• Train team members so they could perform their duties affectively
• Experience scheduling contractors, vendors, team members, and materials
• Maintained inventories of equipment and materials

TECHNICAL SKILLS:

• Experience configuring and maintaining many different network devices including:
• Cisco Routers: 2500, 2900, 4451, 7200 series and 12000 GSR
• Cisco Switches: 1900, 3508, 3548, 3550, 3600, 4908, 6509, and 6513
• Cisco Firewalls: ASA 5500 series and Pix
• Cisco Aironet Wireless Access Points
• Palo Alto 3050 Security Appliances
• F5 BigIP Load Balancers
• Juniper NetScreen 5200 Firewall, NetScreen 5GT Wireless VPN/Firewall, SSG Firewall
• Foundry Routers: NetIron MLX and BigIron 4000
• Various other switches and routers
• Cisco Call Manager
• AUDIX voice mail system
• Spanning Tree
• MPLS
• OSPF
• EIGRP
• MPLS using BGP
• BGP and IBGP with multiple internet providers using conditional routing including preferred routes and Community Strings
• Active-Passive Firewall Load Balancing
• Active-Active and Active-Passive edge routers with dual ISPs
• VRRP-E redundant topology
• HSPR redundant topology
• Private VLAN (PVLAN) switching environment
• Private VPN network with around 2000 separate end nodes
• Multi-VLAN switching environment
• Manage Local QMOE and Nationwide MPLS networks
• Backup and OOB (out of band) networks
• Splunk
• Nagios
• Solarwinds CCU Orion
• NAGIOS SNMP monitor
• SYSLOG Tracker
• CA Spectrum Infrastructure Manager
• Various Snort Intrusion Detection Solutions

WORK HISTORY:

Confidential

IT Network and Desktop Manager

Responsibilities:

• Performed the duties of IT-Manager for nearly a year before the position was renamed IT Network and Desktop Manager.
• During this time, I also filled the role of IT-Director for several months until the position was permanently filled. I also continued working as the Senior Network Engineer managing two data centers and several different offices throughout North America.
• I assisted the IT-Systems team members with historical knowledge regarding the company’s infrastructure and systems design.
• Directly assisted the IT-Director by completing audits for several compliance organizations.
• I would also perform the IT-Director duties when he was unavailable.
• Currently an escalation point for all IT teams during outages. Interacted with several vendors and ISP carriers to ensure projects or tasks were completed.
• Participated in the annual budget process for the IT Department.
• Continued performing the tasks of Senior Network Engineer designing and scheduling network projects while working as IT-Network Manager and interim IT-Director. Trained the Network Engineer 2 technician to improve his practical knowledge.
• Managed the System Engineer 1 team members plus I am responsible for their budget items and as an escalation point.
• Relied on my historical experience and knowledge of Redflex systems to assist other teams within the organization resolve issues plus build out additional infrastructure to support the organization globally.
• Work with a third-party security company to identify any malicious traffic and quickly resolve any issues which may be identified
• Assist IT-Director to build and maintain the annual IT budget
• Participate in the hiring process for new IT personnel
• Main point of contact for vendors and ISP providers

Confidential

Network Engineer

Responsibilities:

• Senior Network Engineer responsible for designing, scheduling, and implementing projects.
• Manage other network engineers delegating day-to-day tasks and duties. Worked with different technology vendors to provide products and support for the network and two Data Centers.
• Assisted network and systems team members to ensure infrastructure and production issues were resolved as quickly as possible, as well as implement changes to improve overall performance.
• Designed, configured, and implemented the following network upgrades
• Moved a Data Center with multiple carriers and circuit types in four months
• During the same time as the data center move I relocated the corporate headquarters with over 200 employees, relocated the warehouse and changed telephone systems from on-prem to a cloud solution
• Configured dual BGP on the edge routers with two different ISPs providing ISP redundancy
• Performed a total hardware refresh from Cisco routers to Palo Alto router/firewall on the network edge
• Designed and implemented a DMZ network with redundant physical and logical paths
• Worked with a third-party vendor and contractor to migrate from aged VOIP system to a cloud-based solution
• Performed an internal network audit to identify and correct several security and design flaws within the existing network
• Redesigned and implemented the corporate network LAN
• Designed and implemented a full mesh network topology to provide physical and logical redundancy on the core network
• Implement several advanced security features on the corporate LAN
• Redesigned and implemented the LAN network for remote offices improving production by 20%
• Ensure the day-to-day network operations tasks are completed
• Train team members to allow them to perform their assigned tasks
• Create and update network topology diagrams
• Maintain good working relationships with multiple vendors

Confidential

Network Engineer

Responsibilities:

• Design, install, troubleshoot and maintain multiple customers network environments
• Configure Cisco switches, firewalls, and routers as necessary
• Perform upgrades to network equipment, and environments
• Maintain Cisco Call Manager VOIP Environment
• Maintain the local office phone switch (Lucent) and voice mail system (Audix)
• Work directly with multiple service providers
• Work directly with customers to ensure their satisfaction
• Manage vendors to ensure both Confidential and the customer’s level of satisfaction remains high
• Perform walk through for projects
• Order materials and equipment
• Perform other network tasks as necessary

Confidential

NOC Network Engineer

Responsibilities:

• Upgrade of the core network from a cold standby configuration, to a fully redundant, semi-mesh, firewall load-balanced topography using Cisco Routers and Switches, plus Foundry Routers and Juniper Firewalls
• Initiated VRRP-E redundant network topography to each sub-network to ensure seamless fail-over which would be “invisible” to customers using Cisco switches
• Two private Out-of-Band networks parallel to the public production networks for network maintenance use including server backups using Cisco and Linksys switches
• Fully redesigned the distribution network for one network which consisted of installing new SonicWall firewalls and Linksys switches to 11 sub-networks
• Moved the entire Data Center two separate times, to two new facilities with no unexpected downtime for the customers
• Project Manager for the new local office including installing cabling for data, CCTV, and security system, as well as assisting in implementing the badge reader security system
• Manage internet connectivity with two separate ISP’s, totaling 12 gig of potential bandwidth
• Use BGP to fail over to other ISP’s when one ISP may be experiencing connectivity issues, as to maintain the desired network uptime and to ensure customer connectivity remains undisturbed
• Provide and maintain connectivity to the corporate and local offices utilizing a nationwide MPLS network and local QMOE connection.
• Work directly with several Internet Service Providers (ISP)
• Manage the wireless access points
• Provide 24x7x365 support for the NOC
• Train new network administrators
• Used PHP and MySQL to create custom tools to expedite incident reporting and the blocking of malicious traffic
• Use MS Visio to create several network diagrams, as well as cabinet layouts
• Manage IP assignments to production and departmental servers

Confidential

Lead Service Technician

Responsibilities:

• Assisted the network administrators to ensure the users workstations as well as the FAB tools maintained network connectivity and on the correct sub-network
• Install and connect new network devices including switches and routers
• Participated in the upgrading of out-of-date switches to Cisco 6509 switches throughout the campus
• Troubleshoot copper and fiber cables
• Managed Motorola’s WROC (Western Regional Operations Center) facility, managing the on-site inventory, work orders, as well as performing work directly supporting the network administrators
• Project lead over the cabling crew installing new voice and network cables throughout the campus
• Performed MAC (Moves, Adds, Changes) work for both their voice and data systems
• Installed Cisco Aironet Wireless Access Points throughout the campus
• Directly support the network administrators to ensure the FAB tools maintained network connectivity and on the correct sub-network
• Participated in a complete FAB upgrade replacing all existing network devices and replacing them with Cisco 6509 and 6513 switches
• Assisted the network administrators building a new data center supporting the new FAB which included installing several SonicWALL firewalls, and approximately 50 Cisco 6513 switches
• Was backup support for the 24/7 shift personnel, responsible for supporting the two on-site FAB’s network connectivity
• Train additional IT support members

Confidential

Service Manager / Project Manager

Responsibilities:

• Directly communicate with the customer to ensure the districts complete satisfaction with the project work performed
• Ensured the day to day work was being completed to maintain the aggressive schedule mandated by the Litchfield School District
• Ensure the projects personnel were properly trained, informed them as to what the customer wanted and expected
• Ordered any materials and equipment necessary to complete the project
• Ensured the project budget and timeline was enforced
• Responsibilities included performing walk-thrus, creating bids, ordering material and equipment necessary to complete the service requests
• Supervise every aspect of each service request
• Assign technicians to each service request
• Assist the technicians with any technical assistance including on-site support when necessary