Certified Systems Architect Resume

SUMMARY:

Over twenty years of professional experience in the Information Technology industry.
Experience with personal computers for nearly thirty years and servers for over ten years in both personal and professional respects.
Experienced in hardware and software installation and troubleshooting.
Skilled in various aspects of computing including multiple operating systems, productivity suites, countless software packages, troubleshooting, server administration, basic networking, all aspects of domain hosting, and hardware repair, upgrade, and maintenance.
Self - starter with strong time management skills, analytical skills, and attention to detail.
Strong personal desire to relate complicated technology to those not technologically inclined.
Recognized for exceptional customer service skills, both remote and face-to-face, numerous times at all positions listed below.

RE LEVANT EXPERIENCE:

Certified Systems Architect

Confidential

Responsibilities:

Developed software on the Pega platform, specifically to process loan applications and handle all the paperwork involved.
Other duties included software deployment and upgrade.
Well versed in Agile and Scrum.

IT Support Analyst

Confidential

Responsibilities:

Assisted users with various desktop support issues.
Duties included imaging machines (Clonezilla), PC/laptop repair and upgrade, supply inventory, processing shipments, recycling, and various other duties as needed.

Software QA Analyst

Confidential

Responsibilities:

Tested install and uninstall of software in both Windows XP and Windows 7 platforms on desktops, laptops, and VMWare virtual machines using manual, Ghost, COSMIC, and SCCM tools.
Held software accountable to set standards.
Assisted end-users with UAT issues.
Strict attention to detail and knowledge of methods and procedures.

Desktop Support

Confidential

Responsibilities:

Assisted users with various desktop support issues.
Swapped users from machine to machine in upgrade and break/fix situations to ensure as little downtime and d Confidential loss as possible.
Transitioned to role maintaining all the computer equipment in the company’s US headquarters.
Managed own time and scheduled own projects with little to no supervision.
Duties included imaging machines (Ghost and RDM), PC/laptop repair and upgrade, supply inventory, processing legal hold, processing shipments, recycling, and various other duties as needed.

Security Administration

Confidential

Responsibilities:

Short term contract to streamline new process in Security Administration.
Analyzed process to request security access, prioritized work-flow of tickets, sought approvals for security access according to audited procedures, and tracked requests.

Systems Administrator

Confidential

Responsibilities:

Functioned as the primary administrator and point of contact for over 400 individual domains throughout the midwest. Worked in Remedy and other like ticketing systems, as well as fielded escalated calls from premier and irate customers. Responsible for on-call rotation for general systems and always on-call for domain hosting issues. Reported to both department managers and executive level managers.
Responsible for Linux (mainly Debian, but some Red Hat) system administration, specifically in the areas used in domain hosting. Worked with server administration programs such as Plesk and ISPConfig as well as working through the command line interface to resolve issues. Performed general maintenance such as hardware monitoring, system performance monitoring, scheduled backups, d Confidential recovery, log monitoring, and disk maintenance.
Assisted customers to resolve web page issues in HTML and PHP, SQL issues in MySQL, FTP issues in ProFTP, DNS issues in TinyDNS and BIND, email issues in Qmail and Sendmail, webmail issues in SquirrelMail and RoundCube, spam issues in MAIA Mailguard, storage quotas, directory layouts, and permissions.
Wrote custom documentation for customers explaining domain hosting in general and how to use our domain hosting product specifically.
Wrote custom BASH scripts for customer migrations and server maintenance.