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Computer Technician Resume

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Santa Ana, CA

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SUMMARY

Experienced IT professional with comprehensive data and information security experience. Efficient at solving networking, security, computer and mobile technology problems resulting in prompt, quality resolutions. Monitoring to guarantee network availability to system users. Performs necessary maintenance to ensure continuous organizational work flow.

TECHNICAL SKILLS

  • Cisco routers and switches
  • Mitel
  • Avaya
  • Cisco
  • Peripheral ports
  • Cabling and connectors
  • Device and driver configuration
  • Windows Server Management
  • Windows and Linux operating systems
  • Recuva
  • Puran File Recovery
  • SysAid help desk software
  • Microsoft Office 2000
  • Cisco Adaptive Security Appliance
  • ACL’s and firewall

PROFESSIONAL EXPERIENCE

Confidential, Santa Ana, CA

Computer Technician

Responsibilities:

  • Works directly with customers to ensure the maintenance and operation of their home or office systems
  • Configuration and troubleshooting of SOHO networks for secure and efficient operation
  • Conducted removal of viruses and spyware, file recovery, and troubleshooting problematic software or operating systems

Confidential, Irwindale, CA

I.T. Manager

Responsibilities:

  • Plan and implement strategies to ensure organizational security and efficiency
  • Windows Server 2012 Active Directory and Group Policy management
  • Remote troubleshooting and on - site PC diagnostics in other branch offices
  • Electronics repair outside of computers such as Timeclocks, Badge Printers, iPhones

Confidential, Pasadena, CA

Technician

Responsibilities:

  • In-Store and onsite troubleshooting. Networking setup when necessary
  • Component repair and replacement of iPhone and Confidential Galaxy S series
  • Operational policy fulfillment via Confidential ’ Order Management System software
  • Perform technical and system diagnostics and upgrades as needed

Confidential, Burbank, CA

Computer Service Technician

Responsibilities:

  • Use diagnostic software to troubleshoot computers and determine hardware failures
  • Install and upgrade Windows & Apple Operating Systems, and be able to retrieve specific drivers and software for hardware requirements
  • Resolution of trouble tickets through SugarCRM
  • Use of electrical volt meters, soldering irons, and computer repair tools as needed

Confidential, El Monte, CA

IT Project Manager

Responsibilities:

  • Created a website and helped establish long term project protocols
  • Enhance company’s social media web presence via Twitter, Facebook, YouTube

Confidential, Pasadena, CA

IT Community Manager

Responsibilities:

  • End-user computer software and hardware troubleshooting
  • Managed an online community with over 7 million registered users via live and BBS moderation, online event scheduling and hosting
  • Quality assurance of Whyville’s games and sponsored projects
  • Promoted company in events such as EforAll and Boys and Girls Club
  • Extended community management remotely from home

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