SUMMARY

• Over 25 years’ experience including working 10 years with several large School districts in the Houston Area which included onsite repair and support.
• Accomplished tenacious troubleshooter, bringing energy, enthusiasm, and leadership to problem resolution and Track record of solving problems that have eluded prior resolution for over 25 years.
• Adept at staying on - task and on-time despite shifting priorities and tight deadlines.
• Keen aptitude for both learning and applying new concepts.
• Recognized for a high-energy work ethic and a passionate commitment to responsive customer service and performance excellence.
• Proactive on good written documentation of projects and work-related tasks.
• Currently Strong interests in VR related aspects (Oculus - Unity) for training.

TECHNICAL SKILLS

Platforms: Pc - Windows 10 / 8 / 7 / XP / NT/ 98 / 95 LAN / WAN / WLAN Server - Windows 2012 - 2000

Networking: Active Directory, TCP/IP , WLAN - 802.11 a/b/g/n Citrix, Novell Ethernet, Terminal Applications.

Software: Microsoft Office Suites - Office 365 / 2016 / 2013 / Outlook 97 - 2016 (In an exchange / Office 365 server environment), Outlook Web Access, High jump, Pc Anywhere, Adobe Reader, Altiris, Symantec Ghost, Acronis, BMC and Mastercraft Ticket Software, SAP, What’s up Gold monitoring software, Dayforce Timekeeping, SCCM, Kaspersky Antivirus, Deep Freeze cloud / Share point / Microsoft Teams

Hardware: Compaq/HP/IBM Servers and switches Compaq / HP /IBM/Dell /Toshiba/ Lenovo - Pc’s and Laptops. HP Printers/Scanners (local - networked). Microsoft Surface tablets HP MFP Printers - (Setup networking / User Administration / Webjet Direct Software)

Wireless: Zebra Mc9090 series, VRC, Handheld and Fork mount Wireless Scanners, Symbol Wireless Switches and Access Points 802.11abg, Wavelink Avalanche, Verizon Mifi, Aruba Access Points / Avalanche (Invanti) - Server Administrator

Telcom: Blackberry, Confidential IP Phones and Switch, Call xpress, Android Based cell phones. Apple Iphones and Ipads. Video Conferencing - Polycomm.

Access: VNC, Microsoft RDP, Dameware, TeamViewer, Cisco Access Anywhere VPN and Fortinet client.

Network: Cisco, Aruba AP, Symbol, Motorola, HP, Invanti Avalanche, Vocollect, Hp Webjet admin

Tools: Netally products - (Net runner / NetScout ) - Fluke Toner.

Security: Entrust Devices, Biometric Timeclocks and Datacenter Fingerprint scanners.

PROFESSIONAL EXPERIENCE

Confidential

Senior Desktop Support and Systems Administrator

Responsibilities:

• Installed, troubleshoot (2nd level), configured, direct hands on instruction, and supported Windows Operating systems, Terminal clients, Outlook Email Clients, Active Directory Accounts, MS Office suite, Anti-virus software, printer, and customized software packages for desktops and laptops. Remotely troubleshot POS registers, Time clocks, Backoffice PC’s and wireless devices for over 40 stores using various remote software. 1st and 2nd level Support for wireless devices at the Confidential warehouse location.
• Primary and Responsible contact for over 60 Corporate Employees (onsite and remote) at Warehouse location which covers Management, Development, Configuration, and Warehouse departments for Personal Computer, Microsoft Tablets, Confidential / Confidential Android cell phones, Network Printers, IP Phone installation and setup of related hardware which include Active Directory account management. This includes troubleshooting, upgrades, deployment of software and hardware setup for Network and local Printers, desktop, laptops, and Tablets. Other equipment included Access points and IP phones - Confidential .
• Responsible for PC setups and rollouts of Store Pc’s, Timeclocks, and Backoffice using Ghost and Acronis software containing various images for new and existing stores. Involved in Setup of New SAP POS Registers, Backoffice, and Timeclocks for New Stores. Shipping and Receiving Equipment - Repairs and Returns.
• Strictly maintained inventory control of Texas PC, POS and Wireless equipment which included configuring, troubleshooting, and shipping to remote locations. Also entered each call into Helpdesk software for initial call and resolution information on a daily basis.
• Provided all warranty and onsite repair services for Confidential Texas location which included Cell phone, Symbol wireless device, Laptops, Desktops, Network - Local Printers. Sole person responsible for RMA process from start to finish of the above equipment for Texas. Created process and documentation that 99 Cents Only Stores used as a model for sending equipment to from the stores to the Distribution Centers.
• Lead manager of a team of contractors and field service techs for roll out process of over 40 stores in the Texas Market which involved troubleshooting, setup, configuring of store peripherals and palletizing equipment for shipping to remote locations.
• Provide monthly security reports generated by the Datacenter Biometric fingerprint device in the Texas District which included installation and setup to IT Security Staff and Directors.
• Research Technology issues for Directors and Developers concerning Pc, Laptops, and related hardware / software issues to give incite on future projects for the company. Latest project was configuring Windows 10 Kiosks with Deep Freeze Cloud with various configurations.

Confidential

Network Desktop Support

Responsibilities:

• Independently and successfully responded to clients’ needs for SUS software upgrades, spy ware, virus removal and inventory life cycle of Personal Computer for Large Metropolitan Computer Sites for over 750 computers with very limited time period and resources.
• Responded to immediate technical hardware and software issues for onsite PC and Laptops hardware and software problem resolutions for Small and Mid-Size Companies.
• Utilized Citrix Software in Chemical Plant environment for support of Desktop and Laptop client which also included JR. Network Account administration duties such as adding and supporting local profiles.

Confidential, Houston, TX

Systems Analyst / Technical Support 

Responsibilities:

• Troubleshot, upgraded, repaired and maintained PCs, servers, laptops, printers, and networks.
• Build custom clone computers, installed software, and attached to the customers network for complete out of the box solutions from start to finish.
• Researched new technology and partnered with sales staff/management to integrate new components into current system.
• Utilized Ghost to load software and setup PCs during laptop/desktop rollouts.
• Administered and maintained email, Internet, Palm and PDA devices.

Environment: Windows 2008 / 2003/ 2000/ NT LAN/WAN/WLAN, BMC, Great Plains, Citrix,, MS Office, Outlook, Internet Explorer, Chrome Novell, TCP/IP, Ethernet, Active Directory, Ghost, Altiris, Compaq, Dell, PDA, Palm, Symbol, Blackberry, Cell phones