SUMMARY

A dynamic IT Manager holding a BSc. in Information Technology with specialization in network and security along with CCNA. With more than 8 years of hands on extensive experience with IT Infrastructure technologies and Information Security implementation and operation across private and public sectors.

AREA OF EXPERTISE

• Business Strategy & Road - map building
• Financial Planning
• Stakeholder Management
• Large complex project delivery
• Continue service improvement
• Large Procurement
• Capacity Planning
• Productivity Improvement
• Client relations and presentations
• Security-firewalls & Security applications
• Database Design & Management
• Agile/Waterfall Methodology
• Automation Shell Script
• System Administration
• Use of Unix Utilities
• Technical Troubleshooting (Debugging)
• SDLC Methodology
• Client Computing Engineering

TECHNICAL SKILLS

Software: MS Office (2003-2016), MS Teams, MS Project, Visio, Jabber, Remote Desktop Software, SCCM, TotalAV, McAfee, Norton Symantec, puTTY clients, Windows Firewall, GPG Encryption Extension, Virtual Box, Carbonite Backup, MobaXterm, PyCharm

Hardware: PCs, Laptops, Printers, Scanners, Modems, VOIP Phones, Network troubleshooting tools

Networking: Cisco Routers, Network Switches, Wireless Access Point, LAN & VPN/Remote Connectivity, TCP/IP, Active Directory, Domain Control, FTP, Telnet, SSH, Packet sniffer

Platforms: Windows XP/Vista/7/8/8.1/10/, Windows Server 2008/2012, Ubuntu, Linux, Macintosh, iOS, Android

Languages: Python, SQL, Java, HTML, JavaScript

PROFESSIONAL EXPERIENCE

Confidential, Branchburg, NJ

IT Project Manager

Responsibilities:

• Lead the project consisting of cross functional teams of over 25 engineers and specialist
• Developed short-term and long-term IT road maps underpinning business strategy and cost saving up to 4 billion USD
• Collaborated with the senior business stakeholders to track benefit and return on investment
• Responsible for operations of existing enterprise wide Virtual Desktop environment (On premises and AWS-Cloud)
• Advanced strategy of large enterprise OS deployment approx. 80,000 workstations and 8,000 Virtual Desktops
• Negotiating emerging issues and changes in project requirements and advising initiative to lead when issues are beyond their scope to resolve.
• Working closely with IT Program Office Director and PMO through the project to ensure continuity through the organization
• Independently refining, organizing, and prioritizing requests and requirements in accordance with corporate strategies, obstacles, and technical debt
• Planning, scheduling, and tracking project timelines and milestones with appropriate methodology and tools
• Drive continuous improvement through trend reporting analysis and metrics management
• Define and develop reports that assist development teams and management with clear picture of product development efficiency
• Providing written status reports to management on a daily and weekly basis
• Customization of product and consult with technical team to provide solution based on client’s needs/ enhancements
• Understanding business and existing IT environment and involve in system design, integration, migration and maintenance

Confidential, Branchburg, NJ

IT Specialist, Business Analyst

Responsibilities:

• Created accurate representation of desired security policy and model
• Generated business requirement documents based on user experience to improve current security structure
• Clarified business processes and the current business environment in which the process operates in, and initiate improvements (short term and long term)
• Assisted in creating combination tool to help with active directory, project online and Office 365
• Supported company transition from SharePoint 2010 to Office 365
• Analyzed user policy and permission report to minimize security risk
• Simplified active directory polices to be synced in other compatible applications
• Remove redundant data or user group policies from active directory groups for 1500+ users

Confidential, Wayne, NJ

Release Management / System Administrator

Responsibilities:

• Administrated Active Directory objects and user permissions
• Worked with multiple IT Teams to create and manage a detailed release implementation plan
• Manage post implementation support and report status
• Configured Group Policy Objects to create a secure Windows Infrastructure
• Installed, configured and maintained the operating system environment, including system servers
• Tested, installed, configured and maintained network that includes hardware (servers, hubs, switches, routers and wireless access points) and software that permits the sharing and transmission of information
• Lead Windows OS image deployment of over 100 users per day
• Providing technical support to customers who need an assistance, and training in hardware and software system
• Identified problems, ascertaining root cause and impact, and provided solution
• Performed data restoration for server or workstations, upon customer request while maintaining consistent communication with the customer under 24 hours SLA
• Ensured 99.9% system uptime in production
• Installed and configured backup agents according to specific settings for security and streamlined data flow

Confidential, Edison, NJ

IT Technician / Help Desk Support Specialist

Responsibilities:

• Provided IT customer support in troubleshooting, recovering and resolving hardware and software problems
• Daily interaction with team members and a variety of outside clients.
• Worked closely with the managers, customer service, marketing, and client stakeholders to ensure consistent quality of service
• Performed full client install which requires transportation and setup of PCs, printers, scanners, lab instruments, network switches, wireless routers, cable modems
• Performed testing, quality assurance, configuration, implementation and maintain litigation support resources