SUMMARY

• Over 11 years of supporting with Windows base computers and servers.
• Over 6 years of supporting with UNIX\Linux base computers and servers.
• Ability to troubleshoot and fix all types of Windows base computers and servers.
• History of building software systems with improved functionality and productivity, consistently meeting critical requirements.
• Experience with data backups of computers and servers on a large network.
• Experience with the building and setup/upgrades of servers and large networks

TECHNICAL SKILLS

Systems: Windows Server (2003, 2005, 2008, 2012,2016), Windows 7, Windows 10, Mac OS, UNIX, Linux, VMware

Hardware: Servers, Hubs, Routers, Switches, Personal Computer, Apple Products

Software: MS Office Suite, MS SQL Server, Visio, Outlook, Lotus Notes, ASG - Zena, IBM DB2

Networking: TCP/IP, DNS, DHCP, WINS, Ethernet, Token Ring, VPN

Languages: HTML, JavaScript, Python, PowerShell, VB Script

Databases: SQL, Oracle, DB2

PROFESSIONAL EXPERIENCE

Confidential, Jacksonville, FL

System Administrator

Responsibilities:

• Administer Microsoft Windows Servers (Active Directory)
• Created shell scripts and updated the scripts as per the requirement
• Developed scripts for inbound and outbound of the data on servers
• Supported Applications on Windows Servers and Cloud Hosting
• Automate to Maintain SQL and Oracle databases
• Create database scripts and updates base off tech specs
• Automate Backup SQL and Oracle databases
• Automate Create and maintain SQL databases
• Responsible for hardware and software applications for workstations, servers
• Performed all levels of hardware and software systems support
• Create Automation with APIs
• Support site upgrades and migrate services and files
• Strong Knowledge in Software Development Lifecycle
• Scripted in VB Script, PowerShell, and command language
• Manage problem or escalated tickets and tasks
• Performed hands-on administration, monitoring, and troubleshooting Automate deleting old log files for Disk Management
• Researches, designs, implements and tests technology solutions
• Proactively monitors and reports performance
• Troubleshoot issues related to Virtualization (VMWare), Microsoft Windows Server
• Experience working with InfoBlox
• Created and Updated Documents on SharePoint

Confidential, Jacksonville, FL

Application Support Engineer

Responsibilities:

• Created shell scripts and updated the scripts as per the requirement
• Developed scripts for inbound and outbound of the data on servers
• Supported Applications on AS400 and UNIX
• Maintain DB2 databases
• Create database scripts and updates base off tech specs
• Backup DB2 databases
• Create and maintain SQL databases
• Updated Internal Employee Website from Java/DB2 to VB.net/SQL
• Liaison between business unit and DBA, developers, and vendors.
• Created Automation for install process with Python, Jython, UNIX, JavaScript, and VBScript.
• Support 3rd party software
• Update/change 3rd party open source software
• Support site upgrades and migrate services and files
• Serves as a technical resource.
• Participated as an individual contributor on projects
• Proactively monitors and reports performance
• Troubleshoots software and hardware issues and all failures
• Manage problem or escalated tickets and tasks
• Daily use of SQL Commands for DB2
• Efficiently managed disk by deleting old log files
• Researches, designs, implements and tests technology solutions
• Proactively monitors and reports performance
• Created and Updated Documents on SharePoint

Confidential, Jacksonville, FL

Application Support Engineer

Responsibilities:

• Perform needs analysis based on input from business leaders and evaluate the resources necessary to prepare and execute projects
• Liaison between business unit and DBA, developers, and vendors.
• Participated in design, development and implementation of complex applications or systems, often using new technologies.
• Serves as a technical resource.
• Participated as an individual contributor on projects
• Create documentation SharePoint database.
• Monitor and evaluate legacy applications for compliance with best practices, interoperability and scalability
• Manage server and application environment
• Upgraded Windows Servers from 2005 to 2008 and 2008 to 2012.
• Test and maintain a disaster recovery plan for critical VMs and application data
• Experience conducting change and release management
• Troubleshoot and fix issues with VMware servers
• Proactively monitors and reports performance
• Troubleshoots software and hardware issues and all failures
• Resolves alerts and performs remediation activities
• Manage problem or escalated tickets and tasks
• Ability to understand the existing systems and outline specifications of the users to make the software more user friendly
• Experience in UNIX Shell Scripting to automate file manipulation, data loading procedures, Data Conversion and scheduling jobs
• Design rough logic to be implemented in upgrading the systems
• Monitored servers using monitoring tools
• Created shell scripts and updated the scripts as per the requirement
• Developed scripts for inbound and outbound of the data on servers
• Supported all the UNIX requests for various applications
• Efficiently managed disk by deleting old log files
• Extensive space allocation to various applications upon requirement, detaching and clearing the devices if not in use
• Proactively monitors and reports performance
• Knowledge of Web Interfaces and database connectivity
• Knowledge mainframe and job scheduling
• Build database SQL queries for reports
• Day to day administration of the Development environment and Test environment systems
• Responded to all UNIX systems problems 24X7 and resolved them on a timely bas
• Created and Updated Documents on Sharepoint

Confidential, Jacksonville, FL

Application Engineer

Responsibilities:

• Responsible for the designing, development and maintenance of all applications by utilizing .NET, ASP.NET, C#, C, C++, VB.NET
• Worked with a team to complete and maintain database systems on SQL server
• Responsible for the determination of the requirements of module and apply those requirements.
• Code websites in PHP, ASP.NET, HTML, XHTML, JAVA, J2EE, JQuery
• Implemented Java web service C# and VB.NET
• Use VB.NET to code for Microsoft Office Suite
• Create programs with
• Build database SQL queries for reports
• Developed web contents and enhance the web sites
• .NET framework 2.0, 3.0, 3.5, 4.0
• Microsoft SQL Server 2005 and 2008
• Migrated data from different sources (text based files, Excel spreadsheets, and Access) to SQL Server databases using SQL Server Integration Services (SSIS).
• Ensures system users are provided annual information assurance awareness training
• Updates extranet websites
• Maintain required system documentation of certification of standalone systems
• Confers with customers to clarify customer requests
• Responsible for the designing and development of the various applications in Visual Studio.
• Database management designed and developed the triggers and functions
• Use Excel and MS word for writing the reports and letters.
• Build SQL/MYSQL databases for website
• Build and maintain website

Confidential, Jacksonville, FL

Technical Support Specialist

Responsibilities:

• Supporting Microsoft Windows XP, Microsoft Office 2000/2003, Hardware, local network printers and Symantec Antivirus
• Install of Bank software and updates to software
• Supporting LANDesk, Net meeting and Office Communicator
• Knowledge of Lotus Notes
• Researched technical solutions
• Ensures system users are provided annual information assurance awareness training
• Updates extranet websites
• Maintain required system documentation of certification of standalone systems
• Confers with customers to clarify customer requests
• Password resets for Websites, Network Computers, and Mobile Devices
• Support of Blackberry’s, IPhones, and Android phones
• Support of Mobile Email
• Support of Apple Computers