SUMMARY:

• An innovative, intelligent, and detail - oriented IT Professional with over 20 years of progressive experience in the Telecommunications Industry.
• Extensive knowledge of Application Administration, Configuration Management, and DevOps Engineering.
• I have over 25 years’ experience in both the Environmental Sciences and Information Technology Fields.
• I received my Doctorate in Environmental Science with a specialization in Environmental Geology/Geography/Remote Sensing Technology.
• I have CMII Comprehensive Certification from the Institute of Configuration Management and have spent the last 18+ years working in Configuration Management.

SKILLS:

• Fortran Programming (Beginner)
• SQL Programming (Intermediate)
• Pascal Programming (Beginner)
• Python Programming (Beginner)
• Novell Netware Administration (Intermediate)
• Windows 2000/2003 Server Administration (Intermediate)
• LINUX/UNIX Administration (Intermediate)
• Serena ChangeMan (PVCS) Version Manager Administration (Expert)
• JFrog Artifactory Administration (Expert)
• Atlassian Bamboo Administration (Expert)
• Atlassian Bitbucket Administration (Expert)
• Atlassian Confluence Administration (Expert)
• Atlassian Crowd Administration (Expert)
• Atlassian JIRA Administration (Expert)
• SonarQuest SonarQube Administration (Expert)

WORK EXPERIENCE:

JIRA Systems Administrator/DevOps Engineering Consultant

Confidential, Morrisville, North Carolina

Responsibilities:

• Atlassian Confluence and JIRA Systems Administration/DevOps Engineering Consultant for Confidential 's Engineering and Technology Services Division.
• Provided Confluence and JIRA Systems Administration for entire Confidential Enterprise. Including application installation and upgrade of Development, Test, Production, and Disaster Recovery Environments. (30,000+ User Environment with 45+ Instances of Confluence and JIRA Distributed Globally across 5 Datacenters.)
• JIRA Migrations for JIRA Cloud, JIRA Data Center, JIRA Server and Amazon Web Services Hybrid-Cloud environments.
• Evaluation and installation of Add-ons for both Confluence and JIRA. Onboarding of new ALM Team members.
• Use of Ansible for new instance setup, including Postgres Databases and associated infrastructure.
• Nagios ELK Stack monitoring configuration and setup for event monitoring on all environments. Participated in On-call Operations Support Rotation.

Chief Information Technology Consultant, Founder

Confidential, Research Triangle Park, NC

Responsibilities:

• Providing Professional IT Management Consulting services to the Long Island area for over 20 years. Now Serving North Carolina’s Triangle Region Previous clients include Ahmuty, Demers & McManus, Alternative Sounds, Bower and Gardner, Cablevision, Carlyle Technical Services, Confidential, Confidential, Confidential, Interim Technology, and Test Force.
• Specializing in Application Lifecycle Management, Build Management, Configuration Management, DevOps Engineering, Release Management, and Systems Administration Information Technology Consulting Services.

Senior Configuration Management Specialist/Application Administrator

Confidential, New York

Responsibilities:

• Worked within the Enterprise Information Technology Department to implement the Software Configuration Management Process across the entire Confidential .
• Administered Atlassian and JFrog Suite of tools including Artifactory, Bamboo, Confluence, Crowd, JIRA and SonarQube, as part of the DevOps Engineering Team. Also Administered Serena ChangeMan (PVCS) Suite of tools, including Version Manager and Tracker. Created and configured various PVCS Projects to lock-down developed code in adherence with the SDLC Promotion Model, and the Project Life Cycle of Software Development.
• Trained Developers on use of Atlassian, JFrog, and Serena (PVCS) Suite of tools and provided supporting documentation on Configuration Management methodology. Aided Developers with locking down code into the PVCS VM Repository, and Migration of that code into Production.
• Staged application builds to Corporate IS QA Test Lab for Regression and Load Testing. Assisted with administration of UNIX Servers for QA Test and Development environments.
• Trained new CM Staff on Software Configuration Management Process and Procedures.

Configuration Management Specialist

Confidential, New York

Responsibilities:

• Worked with the Corporate Information Systems, Enterprise Architecture Assurance Team to implement the Software Configuration Management Process across the entire Confidential .
• Administered PVCS Suite of tools, including Version Manager and Tracker.
• Created and configured various PVCS Projects to lockdown developed code in adherence with the Cablevision Promotion Model, and the Project Life Cycle of Software Development.
• Trained Developers on use of PVCS Suite of tools and provided supporting documentation on Configuration Management methodology.
• Aided Developers with locking down code into the PVCS VM Repository, and Migration of that code into Production.
• Staged application builds to Corporate IS Test Lab for Regression and Load Testing.
• Assisted with administration of UNIX Servers for QA Test and Development environments.
• Trained new CM Staff on Software Configuration Management Process and Procedures.

Senior Help Desk Analyst/Group Leader

Confidential, New York

Responsibilities:

• Responsible for supervising and training over 25 Help Desk Analysts in a high-volume call center, which received up to 1,000 calls per day.
• Provided first and second level technical support for over 10,000 Corporate Employees nation-wide.
• Performed Novell Netware 4.11 User Administration and coordinated installation of PC’s and Telephones for New Hires.
• Supported software includes Microsoft Office ’95, ’97, and 2000, Novell GroupWise 4.1a and 5.23, Norton Anti-Virus Software, and Oracle Financial Applications.
• Network support includes remote troubleshooting using Tivoli Suite Software and LAN/E-mail access via Cable modem.
• O/S support includes Windows 3.11, Windows ’95, Windows ’98, and Windows NT 4.0.

Technical Support/Help Desk Lead Agent

Confidential, Melville, New York

Responsibilities:

• Responsible for supervising and training Help Desk Agents for Confidential.
• Provided first and second level technical support for over 18,000 End Users worldwide.
• Performed Hardware, Software, and Network troubleshooting assistance for mobile and stationary End Users.
• Supported software includes Microsoft Office ’95 and ’97, Lotus Notes R3.33 and 4.52, and PW TeamMate ’97 Auditing Software.
• Hardware support includes installing CD-ROM Drives, Floppy Drives, and Printers.
• Network support includes troubleshooting login scripts for Novell 3.12 and 4.11, Windows NT 3.51 and 4.0, as well as, assisting
• Users with password resets and RASing into networks via modem. O/S support includes Windows 3.11, Windows ‘95 and Confidential O/S 2.

Wastewater Chemist/Technician

Confidential, Lindenhurst, New York

Responsibilities:

• In charge of maintaining and operating wastewater treatment systems for International Printed Circuit Board Manufacturer.
• Ensured regulatory compliance.
• Performed Health and Safety Inspections and developed the onsite Emergency Response Plan.