It/network Support Resume
Professional Highlights
- 3 + years of MAXIMO experience with strong knowledge in MAXIMO 6.0, 6.1, 6.2.1, 7.1.
- 3+ years Maximo integration experience.
- Vast experience with Maximo (versions 6.0, 6.1, 6.2.1, 7.1) Business Objects customization.
- Experience in Application designer, database design, development and configuration
- Experience with IBM WebSphere installation, configuration and administration for Maximo
- 6.2.1 and 7.1.
- 3+ years’ experience using MIF, MDL to load data into Maximo.
- Knowledge of Maximo Data Model, Object Structures, Publish Channels and Enterprise Services that support importing and exporting data
- Experience in implementing MEA integration modules and Loading data.
- Experienced as a Maximo Systems Administrator
- Experienced in Maximo application upgrades and installation of patches for versions 6.0, 6.1,
- and 6.2.1
- Experienced in 4 full life cycle installations and configurations of Maximo 6.0, 6.1, 6.2.1 and 7.1,
- Including post production support.
- Experience in large scale implementations.
- Developed and edited Maximo screens using Maximo’s application designer and xml files as applicable.
- Roll-out experience for 1+ large EAM /ERP deployments.
- Adept at Maximo customization, data migration and interface development
- Excellent methodical and interpersonal skills.
- Ability to thrive under pressure
- Strong Maximo work management knowledge.
TECHNICAL SKILLS:
Platforms: Windows 95, 98, 2000, XP, Vista, Server 2000, 2003, 2008
Languages: HTML, XML, Visual Basic, Java, J2EE, C++, SQL,
Software: MS-Office, MS-Project, MS- Visio, SAP, PeopleSoft, TOAD
Database: DB2, MS Access, DB2, SQL Server 2000,
Reporting: BIRT, Actuate, Crystal Reports,
PROFESSIONAL EXPERIENCE:
Confidential, Houston Texas
January 2011-Present
Maximo Developer/Analyst
- Performed full installation of Maximo 7.1.
- Tested and implemented updates to the system.
- Helped guide, build, test and deploy MAXIMO applications. Configuring and customizing the application to meet the business process design and application requirements
- Set up Maximo 7 training environment using VMware
- Assessing the application’s ability to meet changing business needs and challenges.
- Created and managed Maximo system users and security groups including changes to the system permissions and privileges.
- Understanding of MAXIMO technologies and architecture in the service (incident, problem, change, request, and configuration) management areas.
- Developed and applied clear understanding of EAM from the user point of view.
- Functional knowledge of the MAXIMO suite of products.
- Created test plan/scripts and expected results for all deliverables
- Executed test plan/scripts and document/verify actual results
- Created and analyzed MAXIMO SLA’s, Desktop Requisition Apps, Escalations of Incidents to Problems and eventual escalation of problems into Work Requests and Work Orders using Workflow process validations and escalations.
- Analyzed and configured the Self Service module per user requirements.
- Analyzed and reported on work order status, material status, preventative maintenance status and maintenance resource records.
- Assisted with Administration of MAXIMO services to client user community as off-hours MAXIMO Helpdesk Support Admin.
- Created Location Hierarchies in MAXIMO using Multi-Site functionality.
- Developed front-end queries and reports using Web reporting tool to search for parts and their specifications from various vendors and suppliers and their locations of origin as well as tracking and monitoring their conditions along the supply channels.
- Worked with IT Support to design and customize system requirements to user specifications.
Confidential ,Dallas, TX
January 2010- January 2011
Maximo Developer,
- Worked with MAXIMO Data Loader tools to load data into MAXIMO objects.
- Developed DB2 SQL scripts for querying the DB2 database tables.
- Worked with DB2 database tables to perform data conversion of work order data into clients upgrade format
- Used SQL scripts to load data into MAXIMO objects tables like asset, item, classifications, etc.
- Tweaked WebLogic to minimize MEA retry attempts in order to reduce simultaneous errors generated in the JMS Queues which cause Server Out of Memory errors that crash the application server
- Monitored and managed MEA integration xml error files to identify resolutions for failed transactions in the integration between MAXIMO and ERP systems
- Provided analysis and reports that includes work order status, material status, and preventive maintenance status and maintenance resource records.
- Administered Actuate iServer systems and registered Actuate reports into MAXIMO 6.2.1 application and assigning user access privileges to users in the system
- Managed changes to Actuate Report designs by utilizing Actuate eRD Pro to edit and customize Actuate reports administering BEA WebLogic MAXIMO server and compiling and deploying MAXIMO ear files in the application server
- Developing Workflow processes, Managing Workflow modifications and user requests, Work Views, Communication Templates and general MAXIMO Systems Application tasks, roles and responsibilities
Confidential, Hartford Connecticut
April 2009 - January 2010
Maximo Data Migration Consultant
- Analyzed business requirements and processes and transformed them into logical and physical data models.
- Prepared logical and Physical data models based on requirements.
- Tested and verified the performance of the system to ensure the system was functioning properly
- Used MIF, MDL to load data into Maximo.
- Knowledge of SQL.
- Created, updated and maintained entries in the database.
- Basic Knowledge in familiarity with Maximo data models.
- Provided daily support to users.
- Installed Maximo, system administration,
- Performed technical environment configuration
- Excellent communication skills.
Confidential, Houston, TX
Feb 2007-April 2009
IT/Network Support
- Trouble shoot issues relating to all network related problems.
- Performed server, desktop, and network installation and configurations.
- Provided appropriate documentation on involved projects as stated in change management protocol.
- Maintained and created functional requirements and technical specification documentations as required.
- Designed and planned network communication systems.
- Assemble Desktop Computer Systems; connect local printers, Assist clients with technical issues concerning software/hardware, complete other tasks as needed. Physical memory upgrades to Desktop systems.
- Communicating complex and technical information clearly and concisely, adjusting language and terminology to the needs of consumers (internal and external) in a professional manner
- Acting liaison between Technical support and Network Personnel to help resolve escalated customer issues
- Field incoming help requests from end users via both telephone and e-mail in a courteous manner
- Perform Tier 1 support functions that can be resolved via Email, Phone or Remote Support application (LANDesk)
EDUCATION:
Bachelor of Science, Economics