Technical Analyst Resume

QUALIFICATIONS- Desktop & LAN Support, Application Support, Escalated Help Desk

Over 13 years providing reliable, knowledgeable IT services over a broad range of functions, including desktop support, LAN administration, and application testing and packaging. Valued by management for flexibility and can-do attitude, working independently to deliver timely results in an environment of rapid and constant change. Known for ability to communicate effectively with internal and external customers enterprise-wide, consulting, gathering information, creating strategies, and communicating solutions.

Areas of expertise and professional strength include:

Workstation Infrastructure
Problem Resolution
Conversions & Upgrades
Project Management
Systems Engineering
Training
Documenting & Reporting
Requirements Management
Quality Assurance

Career Highlights

Expertly drove transition and conversion of company standard through two acquisitions.
Consistently delivered application rollouts for immediate use when customer facing users walked in the door, regardless of lead time.
Managed remotely, working without direct supervision while maximizing technology use and operation across the enterprise.

Professional Experience

Confidential, Chicago, IL 1996 – 2009

Technical Analyst / LAN Administrator

Build, test and support Marimba channels to distribute applications on schedule.
Create relevant Active Directory groups to distribute and uninstall applications.
Evaluate application rollout success by building and running reports.
Identify application and hardware needs by meeting with stakeholders.
Train new users in computer systems by conducting formal and informal classes.
Provide daily support to approximately 1,000 users as LAN Administrator and first point of contact for troubleshooting issues, including email, LAN/WAN, directories, standard desktop images, and applications.
Set up Novell server accounts and equipment for new users and assist in physical setup of cabling and equipment to new offices.
Participate in conversions from token ring to Ethernet, Windows upgrades, and server migrations.

Key Contributions:

Facilitated change of company standard following Alltel’s acquisition by Verizon. Converted NAL to Marimba channels and built channels for new applications.
Migrated users from 360 Communications’ standard to Alltel’s standard following acquisition of 360 Communications by Alltel.
Collected and inventoried equipment and supported systems orphaned when users left company; provided support for server functions such as backups while providing desktop support.

Technical Competencies

Operating Systems:

Windows 9x, Windows NT, Windows 2000, Windows XP, Novell Netware

Software:

Marimba Packaging and Publishing, Novell NAL Packaging, Admin Studio, Orca, MSI, Remedy Ticket System

Hardware:

Dell, Compaq/HP Desktop and Laptop, Various Peripherals

Tools:

Dameware, VNC, MS Admin Tools, VMWare, Remote Desktop

Education / Technical Training

Certificate, LAN Management,
Bachelor of Arts,

Certifications

CompTIA A+: 9/2010 Microsoft Certified Systems Administrator 2003: 4/2008
CompTIA Security+: 8/2006
CompTIA Linux+ 2003: 7/2005
Marimba Certified Analyst 2005: 6/2005
Microsoft Certified Systems Engineer 2000: 7/2003
Novell Certified Network Engineer 5.1: 8/2000
Microsoft Certified Systems Engineer WinNT 4: 7/2000
Microsoft Certified Professional WinNT 4: 11/1999
Novell Certified Network Administrator 4.11: 4/1999
Novell Certified Network Administrator 3.12: 1/1995

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