DIRECTOR OF BILLING & VENDOR COMPLIANCE Resume Princeton, NJ - Hire IT People

SUMMARY:

Decisive, results - oriented team leader and manager with 25+ years of operational experience in fast-paced, deadline-driven environments. Flexible tactical/strategic thinker with proven communication, customer service, and leadership talents. Expert mediator with exceptional problem resolution capabilities. Excellent analytical and computer systems skills, including Microsoft Office (Word, Excel, Access, PowerPoint, & Visio), Microsoft Project, and Automation Anywhere.

PROFESSIONAL EXPERIENCE:

Confidential, Princeton, NJ

DIRECTOR OF BILLING & VENDOR COMPLIANCE

On a temporary assignment (3 year project) as a Product Owner worked with TRAC's custom computer system. As the link between the business and IT, I had the responsibility to have a vision of the future product and convey this vision to the scrum development team, so TRAC's product meets our business needs and provides maximum value to our customers.
Championed development of new IT product offerings to capture revenues related to industry-wide transitions in purchasing and shipping sales behavior.
Led development of Data Reconciliation team from the ground up, devising work flows, procedures, and data standards; created rating system to monitor/assess work quality and optimize performance.
Significantly enhanced efficiency and quality at all levels by creating Key Performance Indicators (KPIs) and Standard Operating Procedures (SOPs) as well as implementing Automation Anywhere to reduce time-consuming manual operations.
Devised and deployed new billing party derivations for new/existing pools which triggered significant improvements in invoicing accuracy and reduced need for data cleansing.
Played key role in centralizing data cleansing operations to Princeton, reducing overhead by closing Chicago office and consolidating into scalable, company-owned space and shrinking headcount by four FTEs while maintaining previous productivity levels.

Confidential, Berkeley Heights, NJ

CO-OP MANAGER

Implemented training programs on operational, financial, and technology policies and procedures to improve service and increase efficiency.
Effectively managed monthly billing in excess of $500K for co-op and third-party accounts, acting as liaison for accounts receivable, accounts payable, and credit issues.
Spearheaded conversion of legacy mainframe tracking system to networked Windows-based system leading to enhanced efficiency and performance.
Conduced in-depth training of customers on use of proprietary logistics software as well as supporting internal staff to ensure accuracy and increase satisfaction.
Supervised reporting and resolution of EDI system error reports; recommended enhancements / upgrades for proprietary software, databases, web site interfaces, and back-end systems.

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Director Of Billing & Vendor Compliance Resume

Princeton, NJ

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