Student Technician Resume New York, NY - Hire IT People

TECHNICAL SKILLS:

LAN Switching: VLAN Trunk, DTP, VTP, PVST+, RPVST

Switching Technologies: CDP, LLDP, PAGP, LACP

Routing Technologies: Static, Default, OSPF, EIGRP, eBGP, Inter VLAN Routing, CIDR

WAN Technologies: HDLC, PPP, PPPoE, VPN, GRE Tunnel, QoS

Infrastructure Services: DNS, DHCP, TFTP, HSRP, NAT/PAT

Infrastructure Security: Switchport Port Security, ACLs

Infrastructure Management: SNMP v2 & v3, SPAN

PROFESSIONAL EXPERIENCE:

Confidential,New York, NY

Student Technician

Set up educational media equipment for classes and special events based on requests specified in tickets.
Troubleshoot and resolve technical and network issues on educational media equipment for staff, faculty, and students.
Collaborate with Ed - Media colleagues and clients to assess their needs, recommend and implement best solutions to classrooms, meeting rooms and presentation venues.
Manage telepresence (Cisco) services including the conference room and endpoint configuration, scheduling of call connections, and functionality of web and video conference equipment across three University campuses.
Configure IPv4 addresses through DHCP and Reserve IPv4 address for the Crestron Touch Panels.
Update, set up and image computers with Windows 10 OS using badge files and provide consultation with faculty and staff for the University’s new technology upgrades
Ensure network, system and data availability and integrity through preventative maintenance and upgrades.

Confidential

Technical Support Engineer

Diagnosed and troubleshoot technical issues related to VPN, Website Builder, PC Backup, including account setup and network configuration.
Collaborated with the clients through CRM via phone, email, and chat to solve technical issues about the features of our widgets.
Prioritized and managed numerous tickets in the ticketing system at one time to resolve technical issues within SLA.
Referred to internal database or external resources to provide accurate tech solutions.
Documented customer technical issues and created knowledge base to train new hires.
Followed up with clients to ensure their IT systems are fully functional after troubleshooting.
Escalated customer needs and unresolved issues to appropriate internal teams.

Confidential

Sports Secretary

Led 25-30 teams within the department to register for various sports leagues
Managed sports inventory and activities to ensure teams have appropriate equipment