SUMMARY:

• Over around 8 years of Experience as Windows Administrator, System Engineer, and System Admin worked on various platforms of Windows Server
• Installed and configured Active Directories and managed roles for multiple users and user groups.
• Extensive experience in Windows 2016, 2012, 2008, 2003 and 2000 Servers at single or multi domain platforms
• Experience in configuration and implementation with (VDI) Virtual Desktop Infrastructure, VMware Horizon View or Citrix XenDesktop
• Administration of Windows Servers infrastructure that includes Domain Controllers, IIS Web Servers, File and Print servers.
• Performance monitoring, Error logging, Diagnostics, Fine - tuning and Backup management
• Working knowledge on Patch management and Security code deployments.
• Experience on Backup tools and Monitoring tools.
• Experienced in working with PowerShell scripts to automate admin tasks.
• Extensive knowledge on Installing, configuring and troubleshooting of Microsoft Hyper-V based virtualization implementations using System Center 2012 R2 suite.

TECHNICAL SKILLS:

• Operating Systems: Windows Server 2012/2012 R2, Windows Server 2008/2008 R2, Windows Server 2003/2003 R2, Windows 2000 Server, Windows 8.1/8/7 and Windows XP. Unix and Linux platforms.
• Methodologies: ITIL v3 framework.
• Virtualization: VMware: VMware vCentre Server, vSphere 4.x, 5.x and 6.x ESX and ESXi hosts and iSCSI Microsoft Hyper V, Remote Desktop Services, VDI, Terminal Services, Microsoft Azure: Active Directory Design, Installation, Configuration & Troubleshooting. Domain Controller Migrations. Deploying and Troubleshooting GPOs.: Network Servers Active Directory, DNS, DHCP, NLB & Failover clusters.: File Servers
• DFS, FTP, Windows SharePoint Services.: Mail Servers
• Exchange 2010 and MS Outlook: Remote Admin/
• Patching: WSUS, SCCM, SMS Admin, SCOM
• Deployment Tool: Microsoft Deployment Toolkit (MDT)
• Remote Access: Labtech, RDP, VPN and Juniper
• Web Servers: Internet Information Services 6.0/7.0/7.5
• Scripting: Windows PowerShell
• Addressing: IPv4 and IPv6
• Ticketing Tools: HP Service Manager 9, Connect wise, and Remedy
• Antivirus Endpoint Encryption: McAfee ePolicy Orchestrator, Symantec Antivirus, CA Internet Security Suite
• WORK EXPERIENCE:
• Systems Engineer
• Confidential, Bentonville AR

Professional Experience:

Responsibilities:

• Designs, develops, recommends and implements new or revised system software, utilities and automated processes as necessary
• Prescribes system backup / disaster recovery procedures and directs recovery operations in the event of destruction of all or part of the operating system or other system components
• Interacts effectively with all levels of personnel, management and customers as a Windows System Operations representative
• Working knowledge of installing, configuring, tuning, maintaining and monitoring Windows 2008/2012/2016 Enterprise server
• Hands on experience working on SCCM 2012 and SCCM 2016 for patch and application deployments.
• Providing high level, break-fix, and global support to users of the Virtual Desktop Infrastructure (VDI) platform in a remote desktop support analysis role via remote support toolsets.
• Assigning incoming trouble tickets including escalations to VDI technicians and routing tickets to other support teams
• Involved in migration of Windows servers from Windows 2012 to Windows 2016
• Identified and decommissioned old servers/hardware/storage appliances.
• Upgrading SCCM current branch to 1710
• Complete set up of SCCM environment for Charter schools with setting up distribution points
• Image deployments through SCCM and setting up management points
• ESXi, vSphere systems administration and support including VMs management, vMotion, HA, DRS, vCenter Service Manager
• Provide primary system administration, configuration, and troubleshooting of the Windows servers environment and performance issues

Confidential, Bluffton, SC

Windows Admin

JOB PROFILE:

• Involved in migration of client machines from Windows 7 to Windows 10 using Zero Touch and Lite Touch installation using MDT and SCCM
• Developed new procedures and processes increasing system performance
• Worked on implementing Infoblox tool which helps in DNS, DHCP and IP address management to make networks more reliable, efficient and effective
• Primary focus in Windows Server Systems, Cloud Computing, Server Virtualization with Hyper-V, VMware vSphere, ESX ESXi, Active Directory.
• Proficient with Microsoft SharePoint Online / and 2010, SharePoint Designer, Workflows and InfoPath
• Have implemented Sites and Sub-sites within the site collections for various Departments and created Site Permission levels and Groups for the SharePoint Sites.
• Created, managed, and supported thousands of Exchange objects such as distribution lists and other managed Exchange objects.
• Configuring Alert notification in Microsoft Azure.
• Configuring and managing Virtual Machines using Microsoft Azure portal.
• Assisted in building a business analysis process model using MS Visio.
• Perform software installation, upgrades/patches, troubleshooting, and maintenance on UNIX servers.
• Oversaw tuning and performance monitoring for UNIX/Linux workstations, servers, and peripherals

Confidential, Tampa, Florida

Windows Admin

Responsibilities:

• Installation, configuration, Troubleshooting Profiles, User Group Account and Security Administration using Group Policies and System Administration on Windows Server 2008 environment.
• Implementation and administration of DNS, DHCP and WINS
• Worked with GPMC tool and Local Security policies to maintain GP rules
• Created new Organizational Units according to the application policies & resolved multiple issues related to OU & Group Policies.
• Hands on experience with SCCM 2012 consoles to deploy patches, create collection & distribute the package.
• Monitoring of Server Alerts through SCOM Console.
• Extensive hands on experience on Microsoft Hyper-V server 2012 R2
• Created, managed and administered virtual machines within Hyper-V.
• Design and deploy failover clustered Hyper-V environments.
• Patched all Windows servers and workstations with updates through WSUS server with Company standards
• Maintenance of MS Exchange Environment
• Worked on Failover Clustering, installed & configured Failover Clustering on Windows Servers.

System Engineer

Confidential

Responsibilities:

• Assisting in planning, implementation and managing Server setup, configuration & administration for Windows 2008/2008 R2, Windows 2003 & Windows 2000 Server and Active Directory Administration.
• Worked under multiple teams for creating/modifying Architectures & getting Project level approvals & building the servers & supporting machines.
• Review and remediate software distribution failures and to eliminate the problems that causes those failures.
• Day to day deployment task management of internal and external functional teams ensuring successful completion of deployments within scope, schedule, and budget
• Apply Information Technology Infrastructure Library (ITIL) framework knowledge
• Implementation and Troubleshooting VMware ESX 5.5/5.0/4.1 Hosts, VMware vSphere virtual center.
• Provide Remote Support and administration on network for internal and external clients using tools like Microsoft Remote Desktop Connection (RDP).
• DNS server configuration and troubleshooting
• Perform troubleshooting of operating system and software infrastructure issues on Domain Controllers, Member Servers, Server Clusters, and Virtual Machines

Subject Matter Expert

Confidential

Responsibilities:

• Provide accurate and timely technical resolutions to the Technical Support agents who are on calls
• Application/software installation, upgrade and troubleshooting.
• Run reports and do a thorough analysis for misses in SLA's
• Ensure all technical actions/escalations are followed through in a timely manner
• Focused on providing customers with problem resolutions and make sure that customer experience was met.
• Provide specific product training to a TSA
• Working knowledge of software like multiple anti-virus Software, Windows firewall
• Send Alert notifications to the Site Support and the Monitoring teams about any network related issues.