Help Desk Technical Support II Resume

SUMMARY:

I have a love and passion for technology. I have been in/around IT for over 4 years professionally and mixed IT/AV technologies for another 5 years before then. I have enjoyed working with technology and desire to continue to learn in my focus in networking and increasing my knowledge in the IT workspace.

TECHNICAL SKILLS:

Cisco CCNA Certified: CompTIA Security+ Certified

CompTIA A+ Certified: CompTIA Network+ Certified

Experiance with Pfsense: Experiance with Freenas

Lan/Wan experience: Switches/Firewalls

Windows: Networking

Customer service: Management

Hardware and software install and troubleshooting: Remote connectivity troubleshooting

Troubleshooting printer problems: Troubleshooting wireless issues

VTC and projection system setup and troubleshooting: Computer virus containment and removal

Problem solving: Windows image deployment

Web conferencing systems: Wireless/wired sound systems

Audio editing and mastering: Mic setup and recording

PROFESSIONAL EXPERIENCE:

Help Desk Technical Support II

Confidential

Troubleshooting hardware and software issues. Replacing parts and installing software when needed.
Assisting IT specialist with range of duties such as swapping equipment in sever rack, inventory, projects, etc.
Troubleshooting issues with remote users such as connectivity, drive mapping issues, remote tools, etc.
Troubleshooting networking issues
Troubleshooting printer errors.
Assisting VTC setup, testing and troubleshooting
Receiving, creating and resolving tickets in timely manner using a ticket system.
Working with people by phone and in person to troubleshoot and resolve technical problems.
Deploying windows images on new hardware.
Setting up workstations for new staff.
Escalating issues when needed.

PSAV AV Technology Specialist

Confidential

Answering phone calls from clients in the hotel and working with them in changing/fixing any equipment or computer setup or issues.
Troubleshooting and fixing computer issues on company/client computers and connecting computers to network system.
AV equipment involves working with projectors, screens, monitors, power, computers and networking, soundboards, mics, and other AV equipment.
Setting up/strike of AV equipment.
Troubleshooting and maintenance of equipment.
Working with customers on a one - on-one bases to make sure AV needs were met and satisfied.
Working with hotel staff to make sure that events ran smoothly

IT Helpdesk

Confidential

First line off assistance with students and staff in troubleshooting computer or printer issues.
Answering inbound phone calls from students or faculty concerning password issues or technical issues, and assisting them in correcting the problem, or directing them to technical directors as necessary.
Also made calls when emails were sent to the helpdesk requesting help.
Helping people with computer issues such as connecting to the wireless system, program installation, Windows software problems, etc.
Helping to fix issues with students unable to login into their college accounts or related programs.

IT Audio/Visual Technician Assistant

Confidential

Installed audio/visual equipment such as projectors and speakers into classrooms and college auditoriums.
Helped in the maintenance of said systems and checking/replacing f needed parts. Troubleshooting IT problems with either the A/V equipment or the computers connected with said equipment.
Also worked with the IT technicians around the Campus maintaining and troubleshooting IT problems on Campus. Connecting projectors to the campus network for ability to track status and messages remotely.
Also assisted in cleaning data off computers and re-imaging them for staff or lab use.

Event Manager

Confidential

Worked with clients by calling or receiving calls from clients and finding what their technical needs were, and resolving any issues or concerns that they may have had.
Held responsibility for making sure that a scheduled event ran smoothly.
Was in charge of both lighting and sound for the Concert Hall Stage for most events held on that stage in the Eccles Fine Arts Building.Including, Student Recording Engineer for Confidential Fine Arts Department.
Responsible for recording, editing and mastering of musical material.
Researched equipment needed, getting it purchased through managers, receiving and installing of said equipment, and maintenance of said equipment.
Ran live sound and audio playback systems for said Concert Hall.

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