SUMMARY:

Highly responsible and service - oriented IT professional with 15 years of success in installation, configuration and maintenance of multi-platform networks, systems and applications; skilled troubleshooter able to quickly diagnose and resolve hardware, software and peripheral issues, capturing consistent improvements in performance and security. Dependable team player noted for building positive relationships with customers; able to devise innovative solutions and multi-task effectively to complete projects on time and in compliance with challenging requirements. Poised and focused in articulating technology needs to management and vendors.

HIGHLIGHTS OF EXPERTISE:

• Tier 2 & 3 Support
• Performance Monitoring
• Vulnerability Assessment
• Active Directory & Exchange
• User Account Administration
• Domain Server Management
• Server Administration
• Disaster Recovery
• Coaching & Training

TECHNICAL PROFICIENCIES:

Platforms/Operating Systems: Windows (NT, 2000-08, XP, Vista, 7), Windows 2003-08 Server, VMware ESX 3.5,4.0,ESX-I 5.0, NetApp DataOnTapLinux (8months), Exchange

Life Cycle Management: System Management Server (SMS 2003), System Center Configuration Manager (SCCM 2012), Net IQ, SM7,REMEDY,Norton Ghost, SYNCsort Backup Express

Networking: DHCP, DNS, FTP,HP Open view, CISCO works

Security: HBSS, McAfee Virus Scan, McAfee e-Policy Orchestrator, Norton Antivirus Security Scanner (ISS),Eye-Retina, Enterprise Security Manager (ESM), Intruder Alert (ITA), LophtCrack, Microsoft Baseline Security Analyzer v.1.2.1,Whats Up Gold, DISA GOLD DISK,BLUECOAT,SIDEWINDER,IAVA,STIG

Monitoring Software: HP Open View, SCOM 2007(2 months)What’s Up Gold

PROFESSIONAL EXPERIENCE:

Confidential, San Antonio, TX

System Administrator

Responsibilities:

• Serves as Sr. Systems Administrator in a Windows Server 2008-12 environment in support of multi sites encompassing 4 classified networks.
• Received technical direction and support from Sr. Systems Engineers.
• Requirements include systems development, ensuring that all application and security patches are installed, and documented to maintain product functionality and IAVA compliance of both production and development servers.
• Providing additional support services for Microsoft and other vendor application products and servers as required including the design and architecture of systems.

Confidential, San Antonio, TX

VMware Sr. System Administrator

Responsibilities:

• Responsible for the daily administration of server environment and consolidation program through use of VMware vSphere and vCenter. In charge of the performance monitoring processes and improved disaster recovery processes to utilize virtualization benefits.

Confidential, San Antonio TX

SCCM Administrator

Responsibilities:

• Created custom asset inventory reports and dashboards for use in planning corporate hardware and software requirements.
• Created packages, collections and advertisements for distribution points and tracked penetration testing and analysis to meet Information Assurance directives.
• In charge of EYE-Retina Scans for MEDCOM systems (50K) to be IAVA and TCNO compliant

Confidential

System Administrator

Responsibilities:

• Kept core and functional servers for classified and unclassified networks operating smoothly at full capacity, and delivered Tier 1, 2 and 3 support to all CAOC personnel.
• Maintained system security; quickly reported all detected attempts at unapproved installation or changes of hardware or software to site leadership
• Provided analysts with clear IT direction in line with organizational directives; helped develop, review and improve Communication Focal Point policies, procedures and documentation.
• Installed and configured a suite of HP OpenView network monitoring solutions to include Performance Insight, Operations on Windows, Network Node Manager, and Internet Services across all levels of secured DoD networks in AOR.
• Applied security-hardening configurations to Windows Servers according to Security technical Implementation Guides.
• Performed internal and external vulnerability assessments of systems to ensure they meet Air Force and DoD security standards through the use of approved security tools and techniques such as the DISA Gold Disk, Linux scripts and eEye Retina network analysis tools
• Installed the VMware Infrastructure for 3 separate domains, setup (24) ESX-i, 3 VMware Infrastructure Servers.
• Created aggregates, volumes and luns for the VMware Infrastructure requirements
• Configured the VMware Snap manager for VI, setup the backup cycles of VMs’
• Replaced NetApp hardware to include failed disk drives, modules, DIMMs cards, power supplies, shelves and faulty cables

Confidential

Help Desk Manager

Responsibilities:

• Spearheaded fifteen-member team delivering support for e-mail, directories, standard Windows desktop applications and those developed in-house; conferred with users via phone and onsite visit to determine problems and affect rapid solutions.
• Evaluated new technologies and made sound recommendations for upgrading Commercial Off-the-Shelf (COTS) and implementing new applications.
• Detected, analyzed and resolved hardware, OS and application issues for customer base of 5,000+ users.
• Developed policy to contact customers within two hours of help desk ticket closure, ensuring complete satisfaction with service.

Deployed System Administrator

Confidential

Responsibilities:

• Coordinated with lead system administrators, software experts, help desks, and data source teams in 24x7, high performance environment to administer critical networks utilized by tens of thousands of users across the globe.
• Scheduled and performed preventative maintenance, created and managed accounts, conducted imaging and testing of new PC client configurations, and troubleshot system issues; monitored Help Desk for incoming service requests, educated customers on policies and responsibilities, and ensured all actions were properly documented.
• Created custom scripts and user specific applications to modify software and provide additional functionality that met user needs.
• Developed, reviewed and modified SMS 2003 TCNO deployment process to be in full compliance with organization’s patch management process.
• Played primary role in performing capacity planning, driving software upgrades and resolving critical system outages quickly.
• Review systems for technical solutions and work plans that are consistent with architectural and information system security guidelines

Network Vulnerability Specialist

Confidential

Responsibilities:

• Kept four classified networks highly secure through expert vulnerability testing and penetration analyses.
• Performed internal security reviews of network infrastructure; provided management with proactive assessment of network security posture. Investigated security breaches and prepared full documentation of events, ensuring effective retention of evidence. Identified network vulnerability patches impacting data and application security policy, standards and procedures.
• Researched and monitored security industry changes including new vulnerabilities, viruses, intrusions, email fraud methods and best practices / tools for protection.
• Reviewed audit logs.
• Installed and managed McAfee Anti-virus Server EPO 3.5 Console and Symantec SAV 10 Anti-virus software.
• Utilized L0phtcrack 4 to conduct password validity test against domain user’s database.
• Developed information assurance training for Information System Security Managers and Officers.
• Maintain and update Information Assurance Manuals, system descriptions, security policies, user guides, system architectures, and security-related documentation IAW DCID 6/3 and JDCSISSS.