SUMMARY:

A motivated Systems Administrator with proven technical skills in a wide range of operating system platforms and support - based system services including and not limited to troubleshooting, maintenance, hardware support, installation and configuration. Possesses strong communication skills and comfortable in team roles or individual focused positions with minimal supervision.

WORK HISTORY:

Systems Administrator

Confidential

Responsibilities:

• Installs, configures and administer Red Hat Linux servers.
• Administer virtual machines using VMWare.
• Performs filesystem space investigation and management.
• Configure and manage application using ansible
• Monitor systems alerts using Zabbix monitoring software
• Manage disk space using Logical Volume Manager (LVM) to dynamically create, resize, delete and extend file system non-destructively.
• Reviews and deploys Linux system patches using the Red Hat satellite.
• Registers virtual servers to Red Hat Satellite.
• Install packages using yum and rpm tools.
• Manage security and port activities using iptables.
• Set up cron for schedule and repetitive jobs as required.
• Create user accounts and managed user privileges
• Provide users with sudo/elevated privileges for special tasks.
• Resolves file and directory permission issues.
• Troubleshoot system, application errors and monitor system logs.
• Document procedures required for continuous operations of systems and for emergency/disaster backup plans using confluence
• Performs general troubleshooting and root cause analysis investigations.
• Performs onboarding and of new hire.

Confidential

Unix/Linux Systems Administrator

Responsibilities:

• Installed, configured and administered Red Hat Linux servers.
• Administered virtual machines using Red Hat Enterprise Virtual Manager (RHEVM).
• Managed and deployed servers on Cisco UCS.
• Performed server migration and deployment.
• Performed filesystem space investigation and management.
• Responded to alerts thrown by monitoring tools (HPOV).
• Managed disk space using Logical Volume Manager (LVM) to dynamically create, resize, delete and extend file system non-destructively.
• Updated and edit fstab for filesystem persistence.
• Monitored and tuned Linux systems performance.
• Installed, configured and managed infrastructural services such as DNS, NFS, NTP
• Reviewed and deployed Linux system and vendor-supplied patch releases.
• Managed and edit channels in RedHat Satellite for package installations.
• Configured and set up network for newly created virtual servers and add them to the Red Hat Satellite.
• Installed and managed packages using yum and rpm tools.
• Managed security and port activities using iptables and foreman.
• Managed and monitored running processes and applications to identify potential resource issues.
• Configured and set up SSH access to enabled or disabled on virtual machines as required.
• Set up cron for schedule and repetitive jobs as required.
• Created user accounts and managed user privileges
• Installed, configured and supported apache on virtual machines.
• Configured NIC bonding
• Performed network connection troubleshooting, management and support.
• Captured and filter TCP/IP packets using tcpdump.
• Provided users with sudo/elevated privileges for special tasks.
• Resolved file and directory permission issues.
• Troubleshot system, application errors and monitoring system logs.
• Performed physical disk replacements (Hot swappable).
• Performed server decommissioning using stipulated procedures.
• Document special procedures required for continuous operations of systems and for emergency/disaster backup plans.
• Performed server hardening using pre-created scripts and utilized BASH for Scripting to perform repetitive tasks.
• Performed general troubleshooting and root cause analysis investigations.
• Implemented security policies and procedures for Linux systems including system access and routine security audits.
• Performed physical server walk-through observations to determine physical points of failure.
• Performed onboarding and of new hire system administrators.

Confidential

Local Area Network (LAN) Administrator

Responsibilities:

• Performed LAN support services in a Microsoft Windows and Apple OS environment.
• Investigated file space and management.
• Troubleshot and resolved print issues.
• Managed disk space and set up disk quotas.
• Provided helpdesk and deskside support services and train users using applications
• Provided remote support to users using remote tools such as Bomgar, Microsoft RDP, Dameware etc.
• Utilized Microsoft SCCM tool in administering systems to track enterprise-wide IT assets.
• Deployed software installations and upgrades using Microsoft SCCM.
• Performed network and desktop support, hardware & software troubleshooting for users located on-site and remote sites.
• Troubleshot and resolved problems related to switches and access points.
• Troubleshot and supported Cisco and Juniper VPN system
• Communicated with end-users about scheduling and changes delivery within network topology.
• Configured and supported multiple remote site installations.
• Ensured thorough network documentation, account maintenance and backup of network configuration.
• Configured and deployed MacBook, iMac, iPads and Android mobile devices using AirWatch in a kiosk and open mode.
• Managed customer and PC account in Active Directory, assigned rights and added user to appropriate OU for correct implementation of group policy. In addition, joined and removed PC from Active directory and domain.
• Created user accounts, managed user privileges.
• Conducted needs assessment and made recommendations to customers for equipment and software purchase, tailoring such products and services to meet their need.
• Developed and maintained system documentation and standards for various departments.
• Worked and collaborated with vendors to install equipment, software, troubleshoot and resolve hardware and software issues.
• Performed network connection troubleshooting, management and support using utilities such as ping and traceroute and tracert. In addition, performed general troubleshooting and root cause analysis of connectivity server unresponsiveness, etc.
• Gained knowledge and understanding of telecommunication concepts and protocols such as switches, routers, hubs, TCP/IP, and frame relay.
• Documented solutions and procedures taken to resolve issues.

Confidential

Senior Associate, Client Field Technician

Responsibilities:

• Performed network and desktop support, hardware & software troubleshooting for users located on-site and remote sites.
• Troubleshot and resolved print issues. Diagnosed and fixed printer hardware problems, replaced maintenance kits, fuser and other parts as required. In addition to diagnosis and resolution of complex PC problems for end-users.
• Performed network printer installation, installed and shared print devices for network users using IP addresses.
• Managed customer and PC account in Active Directory, assigned rights and added user to appropriate OU for correct implementation of group policy. Granted and assigned user permission or access right to folders and software.
• Updated and refreshed Group policies on client computers.
• Provided phone support to resolve software problems for remote-site user.
• Resolved day-to-day problems on Microsoft Office 2007 Suite i.e. Outlook, Excel, Word and PowerPoint.
• Reset user’s account password in Active Directory.
• Installed and supported user on Cisco VPN client and Cisco AnyConnect
• Deployed computer system with required image through Microsoft MDT server and Ghost casts standalone system.
• Installed and configured customer’s proprietary software.
• Tracked technical and PC problems using ticketing software (ServiceNow) and closed out problems resolved.
• Conducted needs assessment and made recommendations for hardware purchase.
• Assigned users access right and permission to folders and resources such as files and printers.
• Manually mapped user to network drive when required.
• Joined and removed PC from the domain.
• Coordinated and maintained staging processes
• Maintained online inventory management system, ensured that computer system status is updated in the asset portfolio to reflect location and deployment status. In addition, managed end of life process for PC that are out of warranty and cannot be repurposed. Wiped all data on the computer and updated asset portfolio to reflect current status.