System Administrator Resume

SUMMARY

Proven ability to identify and resolve technical issues and optimize systems across a diverse technological landscape. Excellent communicator, collaborator with business teams at all levels of the organization. Dedicated to analyzing, designing, and supporting the best possible technological, secure, and scalable solutions that are innovative, intuitive, and cost effective.

PROFESSIONAL EXPERIENCE

System Administrator

Confidential

Responsibilities:

SharePoint Online, 2016, 2010, and OneDrive: Analyze, plan, and implement SharePoint Online and over 70+ SharePoint 2016 farms offsite.
Create apps to host management systems and electronic library documents on SharePoint Online and replicate across 70+ SharePoint 2016 farms using AvePoint DocAve replication tool, similar to ShareGate and Metalogix.
Migrate documents from file shares, SharePoint 2010, and OpenText LiveLink to SharePoint Online using migration tools.
Complete projects in an Agile environment. Create sites, libraries, lists.
Provide permissions in accordance with security and governance best practices.
Troubleshoot SharePoint and OneDrive issues.
Track tickets and change management using Service - Now.
OpenText Livelink: Perform server and app maintenance, user access administration.
Perform access and patch reviews.
Test changes.
Download/ migrate bulk content.
Troubleshoot issues related to access, Enterprise Connect, Office Editor, WebDAV and related products.
Restore files. Run reports. Train help desk and users.
Shinydocs Shinydrive: Deployed the enhanced search tool in corporate and offshore instances.
Install Shinydrive server and client apps.
Monitor, identify, troubleshoot, test and resolve any issues that arise from initial installation or subsequent usage.
Perform user administration tasks. Identify and analyze enhancements that can be made for end users as well as support analysts.
GlobalSCAPE EFT FTP: Perform server maintenance, FTP site setup and maintenance, user administration, quarterly access reviews.
Box cloud solution: Perform User administration, configuration changes for security and other settings, review quarantined files and perform any troubleshooting and routine tasks.
Microsoft Lync/Teams: Perform server and application maintenance, user administration and any other routine tasks associated with Lync.
Cleanup expired users on a quarterly basis.
File Shares: Stand up file shares, perform group and user administration.
Review access, content and storage.
Recommend cleanup options.

Technical Analyst

Confidential

Responsibilities:

Monitor and manage basic workflow maintenance activities such as un-reserving items, setting up substitutes, identifying old and potentially stuck work items, communicate with business to reach resolution.
Coordinate approver table changes between accounting, business unit, and security.
Locate lost e-mail notifications for users through SOST.
Monitor status of all ABAP, Portal, and Workflow incidents and changes.

Desktop Support Engineer

Confidential

Responsibilities:

Provide IT client support for internal employees including employees in offshore rigs and other regional offices throughout the world.
Install and repair PCs, printers, and software issues in a Windows environment.
Troubleshoot Microsoft Office and business related software such as SAP. Resolve VPN issues.
Manage Active Directory, Exchange and Cisco Unity and Call Manager changes, set up Cisco IP Phones, create ID badges and building access cards.
Remove viruses, spyware and maintain a secure environment using McAfee ePolicy Orchestrator.
Support and manage mobile users with Blackberry, iPhones, and iPads through MobileIron.

Technical Support Coordinator

Confidential

Responsibilities:

Troubleshoot hardware and software issues, identifying network and application issues while achieving first contact resolution.
Provide exceptional customer service and technical support for internal and external voice and data product customers in a call center environment.
Provide detailed and easy to understand technical information on how to set up and configure data and voice products.

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