PROFESSIONAL SUMMARY:

• Technical Customer Service Specialist with the capacity to quickly learn and synthesize new ideas in networking and systems technologies.
• With 10+ Years of IT work experience with Client/Server Access knowledge - Admin, Remote, Access knowledge - GPO, Remote desktop, File-sharing, DHCP, DNS.
• Anti-virus software configuration, installation, deployment, DFS and Windows File Shares
• Working knowledge on setup and installation of Microsoft SQL Server 2014. Backup and restore.
• Proficient on Windows 7-8. /XP, Windows 2003/2008r2/2012r2/2016 server administration, including SQL, Exchange2010, IIS, Active Directory and Remote Desktop.
• Windows Backup, Backup Exec, Backupper, Norton Ghost, NetApp FAS, Acronis setup and configuration.
• Experience with RHEL 7.0, CENTOS 7, Kali Linux.
• Has experience with ERP systems on Syteline 8.0 and Crystal reports, SSRS, SSIS
• Manufacturing, Supply Chain, Financials, APS, QA, Shop-Trak, and/or Doc-Trak
• Familiarity and understanding of ITIL Concepts.
• Configure Cisco Aironet wireless 1200 AP, Cisco 3750 L3, 2950 layer2, 3825, 1800 routers. Juniper NS5GT/ Cisco ASA5505/ Sonicwall setup and install. VPN client and site to site. Meraki switches and firewalls, Quest KACE.
• Wireless network printer configuration and management with Print Servers
• Microsoft ASP.NET 4.5, C# and VB.net, PowerShell scripting.
• Sharepoint 2010/2013 Implementation, IIS troubleshooting and maintenance.
• Microsoft exchange email administration, setup and installation. Outlook email setup and configure.
• Strong virtualization knowledge with Hyper V and VMWare ESXi.
• Strong Troubleshooting skills - ability to research and investigate issues/solutions
• Software Systems Installation
• Web Developer and Design (JavaScript, ASP, SQL, HTML, Flash)
• PC Technology (Technician/PC Troubleshooting)
• Cisco Network Associate Routing and Switching 4 Modules - 2008
• E-Commerce (Website Design & Publishing)
• Internet Technology Tools (JavaScript, HTML, MS FrontPage 2000)
• Build Your Own Personal Computer
• Ability to learn new technologies and apply them to solving issues and problems
• Problem assessment and resolution skills
• Well versed with different operating systems and networking
• Ability to work independently and be able to think outside the box in fast-paced environments
• Good understanding/working knowledge of practices, principles and other IT areas
• With strong initiative
• Strong communication, organization and time management skills
• Has the ability to handle computer both software and hardware
• Good at problem solving
• Ability to think outside the box
• Ability to work without supervision
• Good Customer service
• Ability to multi-task

WORK HISTORY:

Confidential

Systems & SAN Storage Administrator

Responsibilities:

• Create or migrate storage allocation luns to new dedicated, clustered Application Servers and VMware hosts
• Configure a performance based policy using 3PAR Adaptive Optimization moving data between CPG template. conversion from thin lun to thick lun provision, CPG tuning and compacting the CPGs using 3Par Management console
• Troubleshoot and zoning SAN allocation not showing up as drives on VMware, Windows, Linux, Unix host on standalone & clustered servers.
• Troubleshoot and maintain ESX farms for Windows, Unix and Linux Application Software, SAN installation.
• SAN Data Replication support for Windows, Linux and Unix servers
• AD database maintenance, object backup and restore, Disaster Recovery, LDAP, ADFS, PKI, Kerberos, and troubleshooting.

Confidential

Systems Administrator and Network support

Responsibilities:

• Outlook/Exchange/Office365/AD support
• L3 Active Directory Support
• Perform on-site and remote troubleshooting of hardware, network, & software troubleshooting connectivity issues, DHCP, DNS, GPO
• AD database maintenance, object backup and restore, Disaster Recovery, LDAP, ADFS, PKI, Kerberos, and troubleshooting.
• Configure, maintain, & create workstation backups using backup tools Backupper.
• Build new servers virtualize with VMware ESXi 6.5 and Windows Hyper-V.
• Install and configure new Sonicwall firewall, VPN and Site to Site.
• Worked with Tivoli backup NAS
• Manage, coordinate, and implement software upgrades, patches, hot fixes on servers, workstations, and network hardware
• Create and modify scripts or applications to perform tasks
• Identified, documented, and communicated potential system problems.
• Managed Red Hat Linux and VMware ESXi servers patching and updates.

Confidential, Houston, TX

Systems Engineer

Responsibilities:

• Install Cisco UCS and enable/disable ports without license. GBIC modules and connect fiber to FCoE switch.
• Maintain/ Install/ Configure VM ESXi on some clients using ESxi VMs and deploy such VMs.
• AD database maintenance, object backup and restore, Disaster Recovery, LDAP, ADFS, PKI, Kerberos, and troubleshooting.
• Configure /install/ replace Sonicwall Firewalls. Use of SonicWall™ Global Management System to manage Sonicwall Firewall devices a mix of TZ, NSA, SOHO, Meraki switches and firewalls, Quest KACE.
• Networking and troubleshooting desktop connectivity issues to the server in Azure, DHCP, DNS
• Assist helpdesk on escalated networking hardware issues phone and Azure issues.
• Checking on firewall logs for possible errors. Worked on Alert Logic updates for PCI compliance.
• Exchange Server and Office365 email support, Monitor problem on email queue for Exchange environment, identify and resolve issues in the server environment.
• Wifi installations Sonicpoints and working with the Radius Server.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted users.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Provide Sharepoint 2010 support which includes HTML Webpage, IIS and ASP.Net applications.
• SQL Server management studio to manage database design. Perform database query.
• Perform software install, updates and troubleshoot RHEL systems.
• Install new / rebuild existing servers and configure hardware, firewall, switches, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Assisting clients with their desktop, remote desktop and Server issues including remote desktop for mac /windows using cloud published web applications.
• Provide Tier 4 other support per request from various constituencies. Investigate and troubleshoot issues.
• Troubleshooting routine problems and maintenance of servers. Manages host computers by monitoring system performance, configuration, maintenance and repair. Ensures that records of system downtime and equipment inventory are properly maintained. Applies revisions to host system firmware and software. Works with vendors to assist support activities.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media and send offsite backup to the cloud. NetAPP and StorageCraft.
• Perform regular security monitoring to identify any possible intrusions and virus infection.
• Research and recommend innovative, and where possible automated approaches for system administration tasks.
• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• L3 Active Directory Support
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Monitor server event logs and Firewall logs for errors to maintain integrity of the network, server deployment, and security.

Confidential, Houston TX

Desktop and Network Technician

Responsibilities:

• Imaging Windows 7 operating system to laptops and desktops using ghost, Windows (WDS) and Novell ZENworks.
• Barcoding and Asset Tag laptops, Serial Numbers for inventory.
• Troubleshoot hardware, software, LAN error during imaging Windows7 on Laptops and Desktops.
• Install, setup and configure IP and USB printers. Setup and configure Cisco switches needed for projects.

Confidential, Rosenberg, TX

Systems Administrator

Responsibilities:

• Worked extensively with Lytec Software to schedule and store reports.
• Transfer SQL database to a new server. Build windows server, install SQL then restore database.
• Monitored system logs for all company computers and devices to maximize uptime.
• Upgraded and expanded network systems and their components.
• Documented all server and network problems and other unusual events in Confidential .
• Use of WAN optimization which increased insight and control over network traffic.
• Configure routers and switches to resolve network outages during periods of reduced performance.
• Troubleshoot and maintained all networking devices and infrastructure across the enterprise including switches, routers and firewalls.

Confidential, Houston, TX

Desktop and Network Technician

Responsibilities:

• Set up local area networks design and voice communication installation. Setup, configure wireless bridge and
• WIFI data access points including Sonicwall firewall.
• On call Technical Support personnel to current customers. Maintain companies on their email server support.
• Using LogMeIn or GoToAssist remote control and TeamViewer.
• Troubleshooting on exchange server 2003/ 2010 email issues.
• Setup and configure server/ client data backup using Symantec Backup Exec and Acronis True Image.
• Data recovery and transfer data from bad hard drives.
• Provide desk side support (Hardware/Software Support & ) on Windows XP
• Diagnose & repair PC’s, laptops hardware & software
• Install and test hardware to make sure it is working and identify system hardware problems.
• Diagnose problems with software configurations and LAN connectivity issues
• Manage Dell desktops and laptops hardware and perform and schedule all hardware maintenance on pc related equipment
• Maintain, troubleshoot and administer the use of local area networks (LANs), wide area networks (WANs),
• Cisco networks and computer workstations and peripheral equipment
• Provide On-site technical support to customers.

Confidential

ERP Systems Administrator

Responsibilities:

• Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access.
• Ensured network, system and data availability and integrity through preventative maintenance and upgrades.
• Diagnose and troubleshoot Suse Linux systems and Windows processing problems and applied solutions to increase company efficiency.
• Configure firewall Juniper Ns5GT and Cisco 3750 layer 3 and 2960 switches and remote desktop servers within clients.
• Perform as a member of an application support team for ERP systems users throughout the organization and its partners.
• Work with ERP systems users and management to determine appropriate system configuration and setup.
• Assist ERP systems users with data conversion by creating custom data views
• Thoroughly understand ERP database schema. Write stored procedures and query
• Assist with testing new releases of ERP systems prior to use in a production environment. 6. Create documentation and procedures guidelines for ERP systems users.
• Thoroughly understand ERP security subsystem in order to assign appropriate system access to users at different levels throughout the organization and its partners.
• Thoroughly understand business practices and procedures in order to design, develop and maintain automated workflow processes.
• Analyze and troubleshoot Syteline 8.0 ERP system issues reported by end users
• Worked on EAN Code generation for barcoding.
• Modify report forms using Crystal Reports including Stored Procedures.
• Managed and Monitor user accounts, user roles and authorized users in Syteline.