System engineer/ administrator Resume College park, MD - Hire IT People

SUMMARY:

Passionate self - starter, team player, & multi-tasker who strives to consistently exceed expectations. Well-versed in troubleshooting and desktop support.

SKILLS & ABILITIES:

Communication
Innovator
Leadership
Works well under pressure
Web Application Development
Lean Agile Development

TECHNICAL SKILLS:

Languages: Python, HTML

Operating Systems: Windows, Linux, Mac

Software: ServiceNow, Remedy, AWS, MS Azure, GitHub, Microsoft Visio, PowerShell

EXPERIENCE:

Confidential, College park, MD

System engineer/ administrator

Responsibilities:

Registered external users through PowerShell scripts
Enabled Bitlocker Secure Boot on users’ tablet/workstations
Executed scripts for newly imaged laptop/workstations
Gave users’ access to shared drive folders
Reset passwords, extended accounts, and back-up storage for a Linux standalone system
Deployed instances on linux virtual machines through AWS
Deployed virtual servers to re-image workstations using Microsoft Deployment Toolkit
Remote wiped tablets/workstations to be re-imaged
Installed multiple applications through command line (PowerShell, Anaconda)
Edited SharePoint sites, and added/remove site permissions in SharePoint and bypassed documents for approval
Created Admin SOPs for other admins for Office 365 troubleshooting issues
Configured MDM Intune for mobile devices and tablets
Maintained network printers, scanners, and switches.

Confidential, Washington, DC

IT Specialist/ asset management

Responsibilities:

Provided broad technical and professional support involving analyzing, diagnosing, and recovery of systems.
Created prototype to employ APIs to enable searches across multiple data sources saving research time by 20% for business analysts.
Developed a product that alleviated challenges experienced by three major stakeholders in the development, research, and collection of biographical info pertinent to the success of the mission.
Utilize established methods and practices from Lean Canvas training and Agile modalities to work specific problems identified through research and qualitative analysis.
Briefed to senior leadership, and stockholders each week on the teams’ guided solutions, budgeting, and deployment of strategy.
Provides software provisioning and software troubleshooting at the speed of mission for customers for a large enterprise.
Set up Active Directory security groups for each requestor
Utilize Active Directory and MS Exchange to add users, delete users, etc.

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System Engineer/ Administrator Resume

College Park, MD

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