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System Engineer/ Administrator Resume

College Park, MD

SUMMARY:

Passionate self - starter, team player, & multi-tasker who strives to consistently exceed expectations. Well-versed in troubleshooting and desktop support.

SKILLS & ABILITIES:

  • Communication
  • Innovator
  • Leadership
  • Works well under pressure
  • Web Application Development
  • Lean Agile Development

TECHNICAL SKILLS:

Languages: Python, HTML

Operating Systems: Windows, Linux, Mac

Software: ServiceNow, Remedy, AWS, MS Azure, GitHub, Microsoft Visio, PowerShell

EXPERIENCE:

Confidential, College park, MD

System engineer/ administrator

Responsibilities:

  • Registered external users through PowerShell scripts
  • Enabled Bitlocker Secure Boot on users’ tablet/workstations
  • Executed scripts for newly imaged laptop/workstations
  • Gave users’ access to shared drive folders
  • Reset passwords, extended accounts, and back-up storage for a Linux standalone system
  • Deployed instances on linux virtual machines through AWS
  • Deployed virtual servers to re-image workstations using Microsoft Deployment Toolkit
  • Remote wiped tablets/workstations to be re-imaged
  • Installed multiple applications through command line (PowerShell, Anaconda)
  • Edited SharePoint sites, and added/remove site permissions in SharePoint and bypassed documents for approval
  • Created Admin SOPs for other admins for Office 365 troubleshooting issues
  • Configured MDM Intune for mobile devices and tablets
  • Maintained network printers, scanners, and switches.

Confidential, Washington, DC

IT Specialist/ asset management

Responsibilities:

  • Provided broad technical and professional support involving analyzing, diagnosing, and recovery of systems.
  • Created prototype to employ APIs to enable searches across multiple data sources saving research time by 20% for business analysts.
  • Developed a product that alleviated challenges experienced by three major stakeholders in the development, research, and collection of biographical info pertinent to the success of the mission.
  • Utilize established methods and practices from Lean Canvas training and Agile modalities to work specific problems identified through research and qualitative analysis.
  • Briefed to senior leadership, and stockholders each week on the teams’ guided solutions, budgeting, and deployment of strategy.
  • Provides software provisioning and software troubleshooting at the speed of mission for customers for a large enterprise.
  • Set up Active Directory security groups for each requestor
  • Utilize Active Directory and MS Exchange to add users, delete users, etc.

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