Passionate self - starter, team player, & multi-tasker who strives to consistently exceed expectations. Well-versed in troubleshooting and desktop support.
SKILLS & ABILITIES:
- Works well under pressure
- Web Application Development
- Lean Agile Development
Languages: Python, HTML
Operating Systems: Windows, Linux, Mac
Software: ServiceNow, Remedy, AWS, MS Azure, GitHub, Microsoft Visio, PowerShell
Confidential, College park, MD
System engineer/ administrator
- Registered external users through PowerShell scripts
- Enabled Bitlocker Secure Boot on users’ tablet/workstations
- Executed scripts for newly imaged laptop/workstations
- Gave users’ access to shared drive folders
- Reset passwords, extended accounts, and back-up storage for a Linux standalone system
- Deployed instances on linux virtual machines through AWS
- Deployed virtual servers to re-image workstations using Microsoft Deployment Toolkit
- Remote wiped tablets/workstations to be re-imaged
- Installed multiple applications through command line (PowerShell, Anaconda)
- Edited SharePoint sites, and added/remove site permissions in SharePoint and bypassed documents for approval
- Created Admin SOPs for other admins for Office 365 troubleshooting issues
- Configured MDM Intune for mobile devices and tablets
- Maintained network printers, scanners, and switches.
Confidential, Washington, DC
IT Specialist/ asset management
- Provided broad technical and professional support involving analyzing, diagnosing, and recovery of systems.
- Created prototype to employ APIs to enable searches across multiple data sources saving research time by 20% for business analysts.
- Developed a product that alleviated challenges experienced by three major stakeholders in the development, research, and collection of biographical info pertinent to the success of the mission.
- Utilize established methods and practices from Lean Canvas training and Agile modalities to work specific problems identified through research and qualitative analysis.
- Briefed to senior leadership, and stockholders each week on the teams’ guided solutions, budgeting, and deployment of strategy.
- Provides software provisioning and software troubleshooting at the speed of mission for customers for a large enterprise.
- Set up Active Directory security groups for each requestor
- Utilize Active Directory and MS Exchange to add users, delete users, etc.