SUMMARY:

• Strong experience with Windows troubleshooting
• Provides quality customer service
• Basic scripting knowledge utilizing VBScript and JavaScript (Node.js)
• Familiarity with various Linux operations systems including Kali Linux and its various toolsets
• Self - taught experience capturing and analyzing traffic in Wireshark (following TCP streams, identifying transferred files, etc.).

EMPLOYMENT HISTORY:

Information Systems Security Officer/Site Lead

Confidential, Albuquerque, NM

Responsibilities:

• Assist with the development, implementation and management of the organization’s classified cyber security program
• Provide information assurance support for all activities related to the organization’s enclave network
• Obtain/maintain system authorization to operate in compliance with applicable policies and specifications
• Organize and maintain Interconnection Security Agreements with offsite entities
• Evaluate and approve changes to cyber security posture in accordance with established change request procedures
• Evaluate risk potential of proposed changes and recommend action to government ISSM to make risk determinations
• Provide support and evaluate findings for security assessment and inspection activities
• Maintain new user account packages and provide new user training
• Manage media control processes for the organization, including assured file transfer procedures
• Perform contract Site Lead duties:
• Manage work/leave schedules for 9 subordinate employees
• Schedule and conduct interviews for potential candidates in both cyber and physical security roles
• Responsible for day to day operation of contract, reporting directly to Federal Contracting Officer Representative
• Responsible for maintaining open/constant communication with Headquarters

Client Systems Technician

Confidential, Albuquerque, NM

Responsibilities:

• Perform client level information technology support functions
• Configuration, management and troubleshooting of hardware and software on computer systems
• Install and troubleshoot network printers and peripheral devices
• Provide service to end users for operation, restoration and configuration of information systems
• Maintain and repair VoIP and POTS telephone connections
• Troubleshoot network issues of varying complexity, to include wireless networking issues
• Knowledge of personal wireless communications systems (PWCS)
• Knowledge of DoD, Air Force and Air National Guard communications services and regulations
• Interface with Information Assurance to ensure that classified and unclassified computing requirements are adhered to
• Perform self - inspection roles for work center to ensure audit readiness
• Hold an active Department of Defense Top Secret/SCI security clearance

Information Systems Security Officer

Confidential, Albuquerque, NM

Responsibilities:

• Review, prepare, and update AIS authorization packages in accordance with Risk Management Framework requirements
• Notify customer when changes occur that might affect AIS authorization
• Perform AIS self-inspections, provide security coordination and review of all system test plans
• Identify AIS vulnerabilities and implement countermeasures
• Represent the customer on various technical review and inspection teams
• Conduct security surveys at subordinate facilities and gather pertinent security documentation for inclusion into system authorization packages
• Coordinate, prepare, and track AIS inspections, reports and responses
• Ensure AIS and network nodes are operated, maintained, and disposed of in accordance with security policies and practices, and ensure appropriate protections are in place and functional
• Work closely with Security Controls Assessor and Authorizing Officials to remedy issues with Risk Management Framework packages
• Perform Information Systems Security Officer duties in support of in-house and external customers
• Assist Department of Defense, National Agency and Contractor organizations with the development of assessment and authorization (A&A) efforts
• Review, track, and conduct AIS training
• Provide leadership, mentoring, and quality assurance for team members
• Assume overall responsibility of day-to-day security posture of assigned information systems
• Monitor status of Host Based Security System (HBSS) and update modules and definitions as required
• Coordinate with offsite customers any changes to information system, such as new hardware or software requirements and convene appropriate Change Control Board (CCB) process to assess the security significance of proposed changes, and recommend course of action for risk determinations
• Implement a patching solution for standalone networks utilizing Windows Server Update Services
• Serve as site JWICS Information Systems Security Officer
• Perform Information System Security Engineer duties in support of a new network being implemented
• Perform various other Systems Administrator duties as required to meet customer needs

Cyber Security Analyst

Confidential, Albuquerque, NM

Responsibilities:

• Act as liaison between line management and corporate Cyber Security personnel
• Help members of the workforce implement unclassified and classified cyber security program requirements
• Ensure members of the workforce follow established cyber security policies and procedures
• Identify and understand business center’s cyber risks
• Identify how the center processes and uses classified and unclassified information
• Participate in workgroups relating to cyber security best practices
• Provide technical computer security advice to Directors and managers within the organization as necessary
• Perform reviews of systems and wire lines to ensure adequate protections are in place and functional, such as meeting TEMPEST requirements for red/black separation
• Assist with internal and external corporate inspections, surveys and audits, and support security assessment activities and evaluate findings, and develop and submit reports of findings and lessons learned
• Serves as the Information Systems Security Officer (ISSO) for classified stand-alone cyber systems.
• Coordinate, prepare and maintain classified cyber security plans.
• Advise and assist Information Technology personnel with issues pertaining to customers and cyber security

Systems Administrator/Technology Services Analyst

Confidential, Albuquerque, NM

Responsibilities:

• Assigned to the Mission Computing Services contract at Sandia National Laboratories.
• Provide tier 2 and higher customer support for Sandia Classified Network (SCN) and Sandia Partnering Network (SPN-SIPRnet) computers, peripherals and printers.
• Provide all levels of Windows desktop OS troubleshooting, to include Windows XP, Vista, 7 and Windows 10.
• Add and manage user accounts in Active Directory security groups and Organizational Units.
• Install and troubleshoot all forms of client-side software to include high-end engineering programs like Creo and Pro-E.
• Install and maintain multiple types of hardware such as classified diskfull, classified diskless and Virtual Desktop Infrastructure (VDI) zero client, KVM switches and any other peripherals the client may require.
• Install hardware and network cabling to adhere to classified separation requirements.
• Liaison with server and network infrastructure support teams as well as Cyber Security Representatives to resolve issues in a timely manner.
• Perform IT trouble ticket management with the ITSM Remedy application.
• Plan and prioritize tasks to manage multiple ongoing tasks and projects.
• Serve as focal point for classified computing customers within my support structure.
• Advise end users and managers regarding information security issues and questions as relayed by cybersecurity.

Desktop Support Technician

Confidential, Albuquerque, NM

Responsibilities:

• Work under the Enterprise Computing Services contract and Sandia National Laboratories
• Perform desk side and remote assistance and troubleshooting to end users
• Set up and configure desktop, laptop and peripheral devices for customers
• Install and troubleshoot corporate supported software and applications
• Install and troubleshoot computer hardware such as disk drives, video cards and memory modules
• Install and configure network printers and plotters
• Assign static IP addresses to devices as requested
• Provide support for all unclassified Sandia networks including wireless access points
• Install and test new enterprise software applications as part of the application deployment team
• Order systems and system components from authorized vendors for end users
• Submit requests for network connection installations and changes for customers

Field Service Technician

Confidential, Albuquerque, NM

Responsibilities:

• Install, maintain and repair cable television, voice, data and wireless service to residential and business customers
• Install and configure wireless home networks in customer premises
• Plan and perform both residential and complex commercial VoIP installations and trunk installations
• Provide guidance to customers on how to operate their services
• Consistently meet required performance metrics for six years in a row
• Record of safe work practices including driving and working at heights

Aircraft Fuel Systems Technician

Confidential, Albuquerque, NM

Responsibilities:

• Maintain and repair all systems pertaining to aircraft fuel feed, storage and distribution
• Work in a mission-critical environment, with operational aircraft as priority
• Read and interpret technical data in performance of duties
• Understand the use of Material Safety Data Sheets as they pertain to hazardous materials
• Used personal protective equipment in performance of duties
• Served as a member on the final inspection team that decided if planes were able to fly during the Wing’s last operational readiness inspection

Conductor/Switch Foreman

Confidential, Richmond, CA

Responsibilities:

• Served as Foreman for a crew of three, in charge of safe movement of freight and engines
• Responsible for safe handling of tens-of-thousands of tons of freight including hazardous materials
• Liaison between customers and railroad management regarding service times and dates
• Compliant with company and Federal safety rules