Computer Technician Resume Philadelphia, PA - Hire IT People

OBJECTIVE

To obtain a position in an advancing corporation that will allow me to utilize my past and present experiences to the benefit of both myself and the company

TECHNICAL SKILLS

Operating Systems: Windows XP/VISTA/WIN 7. Windows Server 2003/2008

Software Applications: Microsoft Office 2003/2007/2010 and MS Explorer

PROFESSIONAL EXPERIENCE

Confidential, Elkridge, MD

Bio Detection Systems Tech

Responsibilities:

Installing Windows 2003 Servers, and configuring Active Directory, DNS, Clusters, DHCP and Email services
Testing new Server 2003 configuration and COTS software update on Virtual PC 2004\2007 and VMware workstation\Server before implementing into production.
Testing new Active Directory DNS, and Group Policy requirements on VMware GSX Server and Windows Virtual Server 2005 R2 before implementing into production.
Managing development\integration lab servers running Microsoft Server 2003
Implementing Symantec Ghost for image creation and multicast image transfer
Installing, maintaining, and upgrading software for Microsoft Server 2003

Confidential, Philadelphia, PA

Computer Technician

Responsibilities:

Installed, repaired, and performed troubleshooting on computer and network components with various operating systems.
Managed the running and terminating of Cat5e cable to support expansion of the network and phone system.
Configured notebook and desktop computers as well as software and hardware network components within established guidelines such as TCP/IP, client for Microsoft networking, and network printers.
Supported and performed troubleshooting on copiers, small office printers, and fax machines.
Provided immediate support in conference rooms for audiovisual equipment, projectors, touch panels, video teleconferencing, and smart boards.
Trained staff on the use of company hardware and software and educated employees on productivity tools.
Provided Remote Desktop assistance.

Confidential, Newark, DE

Loan Officer / Loss Mitigation Counselor

Responsibilities:

Provided assistance to homeowners to resolve client issues of foreclosure.
Negotiated with lenders on behalf of homeowners to make payment arrangements for foreclosures.
Processed and submitted loans to Lenders.
Promoted home affordable modification programs.
Gathered information for short sale process, and reviewed documents to determine best option for investors.
Negotiated payments and determined optional workout solutions.
Submitted workout options and resolved problems and customer complaints.
Ensured that all foreclosures sales were put on hold to maximize chances on workout process.
Qualified borrowers and recommended alternative solutions in lieu of foreclosure to help all parties involved.
Offered Loss Mitigation workout options and reinstatements; counselled the borrower and reviewed for the best possible solutions to the customer and investor after financials are completely analyzed.

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Computer Technician Resume

Philadelphia, PA

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