SUMMARY

CERTIFICATIONS

• Microsoft Certified Professional/ Microsoft Certified System Administrator
• CompTIA Network+
• ITIL V3 Foundation

TECHNICAL SKILLS
Operating Systems: Windows Server 2003, Windows Server 2008, Windows 7, XP, Linux

Software: Citrix, IBM-AS400, Broadsoft, Cisco Call Manager, CCUCX, Symantec, Trend Micro, Backup Executive, Lotus Notes, Exchange, Wireshark, PGRT, SCCM 2007, Blackberry Enterprise Server

Concepts: Server Virtualization, Desktop Virtualization, Active Directory, DHCP, DNS, Disaster Recovery, PBX, VPN, Group Policy, VOIP, SIP, Imaging, WSUS, File backup/restoration, routing, firewall, switches

Hardware: IBM, Dell, Compaq, Cisco, Edgemarc, Adtran, Sonicwall, 3Com, HP, Xerox, RF scanners, Wireless Access Points, Printers/Copiers, Cabling

PROFESSIONAL EXPERIENCE

Confidential,Sunrise, FL Jul 2012 – Oct 2012
System Engineer I

• Supported Windows server environment with server 2003/2008
• Managed Windows 7 and XP clients
• Active directory administration, Group Policy administration
• SCCM and WSUS for patch management
• Cisco Call Manager, CCUCX and Unity administration
• Managed ITSM/ITIL Change, Problem and Incident processes
• Citrix VDI (Wyse devices) and Virtual Desktop Implementation and support
• Xencenter, Citrix Desktop director, SCCM 2007, Terminal services, Dameware,
• Exchange 2007, Lotus Notes, Postini e-mail filter
• Support of Various insurance related software Image Right

Confidential,Fort Lauder-dale, FL Apr 2012 – Jun 2012
Voip Administrator

• US based ISP, VOIP, and Hosted PBX provider
• Monitoring and trouble shooting T circuits, Bonded circuits, Fiber, DSL etc.
• Reading/updating network diagrams for various customer sites
• Trouble shooting, configuring various routers, switches, Edgemarc, Cisco, Adtran
• Command line tools usage to access network equipment, Linux servers
• Configuration and trouble shooting of VOIP devices
• Case management for start to end resolution of customer issues
• Escalation to architects and engineers as needed
• Documentation of all issues and knowledge base updates

Confidential,Various sites, US Dec 2011 – Mar 2012
Voip Administrator (Contractor)

• Various Sites around the US
• Device provisioning
• On-site conversion of United States government offices to VOIP
• Verifying site data pre and post cut over
• Configuring of phones, analog conversion equipment and other devices
• Before and after cut-over testing
• Network and VOIP trouble shooting
• Post VOIP cut over verification process

Confidential,Palm Beach Gardens, FL Sept 2011 – Dec 2011
Voip Administrator(Contractor)

• Building Sites in Cisco Call Manager V.8 personally averaged 20 sites per week
• Verifying site data pre-cut over and making necessary corrections pre-cut over
• Building Gateways in Cisco Call Manager
• Building phones and users manually and with BAT process
• 900 store nationwide VOIP deployment for TBC’s retail stores located in the US
• Building device templates

Confidential,Davie, FL Nov 2008 – May 2011
System Administrator / Network Administrator/Desktop Support

• Virtualized servers to hosts running Win server 2008 with Hyper-V
• Exchange 2010 user administration
• Conversion from Lotus Notes to Exchange 2010
• Office 2010 roll out
• Site to site monitoring and management of Sonicwall networking products
• DHCP, DNS, and TCP/IP trouble shooting
• Active Directory users, groups and objects administration.
  Advanced Blackberry support and Blackberry Server Administration
• Managed Symantec Endpoint Protection
• Video conference support
• Remote support Dameware, Remote Desktop, RAdmin
• IT Product research and purchasing
• Data backup and recovery
• Client installation and configuration of IBM AS400 I-series
• SQL Server support and backup
• Citrix Server administration
• Citrix client installation and configuration
• Provided remote and on-site support service for users primarily located in the state of Florida about 150 users in 6 different locations across the United States and Telecommute workers
• Lotus notes installation configuration and support for version 7.x

Confidential,Ft. Lauderdale, FL Jan 2006 – Sept 2008
Sr. Desktop Support

• DHCP, DNS, and TCP/IP trouble shooting
• Active Directory users, groups and objects administration.
  advanced Blackberry support
• VOIP experience configuring phones and users with Cisco Call Manager 4.0 and 5.1
• Video conference support
• Unicenter ticket tracking system
• Remote support Bogmar, Dameware
• IT Product research and purchasing
• Data backup and recovery
• Client installation and configuration of IBM AS400 I-series
• VOIP roll out and conversion from digital phone system
• Citrix client installation and configuration
• Provided remote and on-site support service for users primarily located in the state of Florida about 300 users statewide 6 different locations.
• Migration experience consolidating old domains into single corporate domain
• Lotus notes installation configuration and support for version 6.x

Confidential,Hollywood, FL `Feb 2003 – Dec 2005
Desktop Support

• Migrated from Novell to Windows NT domain and then to Active Directory
• Windows, Novel and Mac environment
• Maintained thorough records of hardware and software changes
• Performed hardware and software installs and upgrades
• Patch panel experience with cat5 and cat3 and digital phones system
• PDA and email synchronization
• Data Backup and Recovery
• Citrix client installation and configuration
• IT Disaster preparations and recovery planning
• PDA and email synchronization
• Performed routine Printer and copier maintenance Windows, Novel and Mac environment
• Lotus notes installation configuration and support for version 4.x,5.x

Confidential,North Lauderdale, FL Oct 2000 – Dec 2002
Help Desk Support

• Provided computer technical support via phone for customers of Compaq and Gateway involving software and hardware issues
• Handled return merchandise authorizations and ticket tracking and call resolution
• Supported Hughes Electronics by assisting customers of DirecTV with satellite dish orientation and receiver trouble shooting
• Diagnosed and solved or escalated issues relating to satellite and receiver equipment
• Updated Product Engineers with trends and issues as related to PR