SUMMARY

• Virtualization and deployment of Windows 7, 10, 2012R2 and Linux systems
• Multiple IT policy and procedure documentation
• Remote and local Tier 3 Mac and Windows support
• (MDM) Mobile device management - Apple and Android
• Zero day on-boarding off-boarding
• Exceptional troubleshooting, administration, communication and planning skills
• Positive, customer-oriented, and energetic attitude
• Experience in diverse Agile and Dev-Op environments

TECHNICAL SKILLS

Hardware - Software Deployments: WDS-MDT, PDQDeploy, PDQInventory, Clonezilla, DeployStudio, Munki, WPKG, Ghost, Carbon Copy Cloner

Operating Systems: Windows 7, 8, and 10, Mac OS X, Linux - Ubuntu, CentOS, Windows Server 2008 - 2012R2

Protocols: TCP/IP, VOIP, DNS, LDAP, SSH, SFTP

Ubuntu Linux Administration: VI Editor, Apache, NGINX, LDAP, FreeNAS, Zabbix, Nagios, Bash Scripting

Virtualization Methodologies: VMWare, KVM, VirtualBox

PROFESSIONAL EXPERIENCE

Systems Administrator

Confidential

Responsibilities:

• Strong focus on end-user support
• Manage and deploy windows-based images using Microsoft Deployment Toolkit and Windows Deployment Service (MDT - WDS)
• Manage and deploy Apple hardware, applications and updates using open-source tool, Munki with small JAMF footprint
• Manage the IT Asset inventory using Asset Panda
• Linux server related tasks in development and production environments (ldap, apache and nginx config’s, samba, FreeNAS, etc.)
• Manage schedule and perform Linux and Windows patching process in development/production environments
• Monitoring and upkeep of server side license management systems to help keep track of multiple floating licensing

Technical Operations Specialist / Systems Administrator

Confidential

Responsibilities:

• Manage and deploy MAC hardware, applications and updates using Deploy Studio and Munki
• Manage ShoretelSky office phone systems
• Linux server related tasks in development and production environments (ldap, apache and nginx config’s, samba, FreeNAS, etc.)
• Developed schedule for Linux patching process in development/production environments
• Owned the Corporate Backup process, streamlining the policy while reducing costs
• Define new corporate on-boarding, off-boarding policies and helped refine existing IT policies and procedures.
• Manage monthly Windows OS/Security updates using Windows Server Update Services management (WSUS)
• Manage latest anti-virus definitions and version updates using Symantec Enterprise Protection Manager (SEPM)
• JIRA administration and perform assigned support tasks
• Setup and administrate of new Corporate support ticketing system (JIRA Service Desk, HappyFox)

Senior Desktop Support Technician

Confidential

Responsibilities:

• Brought on board to help refine and define corporate on-boarding and off-boarding policies and procedures to improve on-boarding and off-boarding efficiency.
• Provided timely and efficient Tier3 Desk-Side Support including office printers and all peripherals
• Reviewed current hardware situation, research new equipment standards, purchase and Distribute to end users
• Reviewed current software requirements, test accordingly and present to management (Anti-Virus, Malware, CC Cleaner)
• Initiated new policies and processes which improve the daily and long-term functions of the IT Infrastructure
• Educated end-users of new IT standards, policies and procedures by creating and updating existing documents - Add to internal WIKI
• Setup and monitoring hardware and software database for managing corporate assets
• Created new hire Active Directory, email, Spam Filter and LDAP accounts
• Assisted IT Manager with GPO creation and incorporating into corporate environment

Desktop Support Technician

Confidential

Responsibilities:

• Significantly improved IT Desktop standards, companywide by initiating new policies and procedures and modifying existing.
• Improved the onboarding process companywide by initiating new policies and procedures
• Assist Systems Administrators with server setup, server maintenance and patching schedules
• Provide prompt Tier 3 MAC OS X - Windows Desktop Support
• Created new users, DHCP entries, and applying GPO’s within the Active Directory domain
• Educated End-Users of new IT standards, policies and procedures by creating and updating existing documents
• Assisted IT Team with the evaluation, testing and integrating of IT support ticketing system within organization
• Maintained hardware and software inventory
• Configured and maintain standardized corporate laptop, desktop and lab OS images (Windows7, MAC OSX,)
• Apple iPhone, Android setup and support
• Server room rack setups, cabling, server hardware, network switches, appliances, patch cabling

Senior IT Deskside Support Technician

Confidential

Responsibilities:

• Brought onboard to impose an on-site IT presence and increase customer satisfaction and trouble ticket turnaround times.
• Provided quick Tier 3 Deskside Support to 150+ end users including Directors within our 3 US based offices which resulted in finishing ahead of Service Level Agreement (SLA)
• Supported Engineering Lab consisting of Windows and Linux Testing Systems.
• Migrated 150+ end-users from Windows XP to Windows 7 and provided brown bag training sessions to educate end users with the new operating system
• Significantly improved End-User knowledge of new IT standards, policies and procedures by creating and updating procedure documents and scheduling brown bag training sessions when needed
• Assisted IT Director with the evaluation, testing and integrating of IT support ticketing system
• Maintained hardware and software inventory - MSDN Universal Subscription Library and Red Hat Maintenance Program
• Configured and maintained standardized corporate laptop, desktop and lab OS images (Windows7, MAC OSX,)
• Apple iPhone, Android and Blackberry setup and support
• Server rack setups: cabling, server hardware, network switches, appliances, patch cabling

Systems Administrator / Tier 2 Desktop Support

Confidential

Responsibilities:

• Tier 2/3 Deskside Support of Windows XP, Windows 7, Linux, Windows Server 2003, 2008R, Mac 10.x within specific groups throughout IBM.
• Lead initiative to create a Linux Redhat 6.0 virtual system to support Lotus Notes Client
• Supported Enterprise Level Virtual Desktop Infrastructure utilizing VMware ESX Server 4.1, VMware Workstation 6.0 and VMware Fusion 3.0 (Mac) Technologies.
• Implemented and supported a virtualized testing environment consisting of a multiple Linux and Windows Machines
• As part of 3-man team, assisted with the physical to virtual conversion of over 50+ servers as part of office relocation.
• Inventory tracking of hardware, software and OS licenses within North America and maintenance of MSDN Universal Subscription Library for all field Architects.
• Implementation of policies and procedures pertaining to IBM’s ITCS 104 Security Policy to ensure a 100% compliance rating.
• Creation and administration of multiple Team Rooms and advanced databases for remote field communication.
• Maintained current versions of software and hardware and assisted end users with setups, upgrades and basic training.
• Designed and implemented back up procedures using latest optimal backup applications.
• Created and maintained developmental, lab including: deployment, builds and general administration of the development servers (Domino R5 + R6, Windows 2000 Server, Windows NT Server, Websphere and DB2).
• Maintained currency of software and hardware and assist end users with setups and training.