PROFILE:

• Highly self - motivated and results-driven network technology management professional with more than 25 years providing high-performance client service, network engineering, and technical support mostly in the IT solutions and telecommunications industries.
• Detail-oriented, analytical and methodical with critical thinking to resolve work issues even under stress.
• Well-organized and resourceful with multitasking skills that optimize limited resources to achieve outstanding results.
• Strong people management and interpersonal communication skills that inspire customer confidence while forging teamwork synergies with colleagues across diverse ethnicities.

KEY EXPERTISE:

• Network Management
• Tactical & Operational Planning
• Information Assurance Management
• Network Center Management
• Service Support Administration
• Network Systems Maintenance
• Network Planning, Architecture Design, Engineering & Administration
• Unified Voice/Data & Systems Interoperability Technologies
• Network Security Management
• Relationship Management (Customers, Stakeholders, & Suppliers)
• Resource Management
• Process/Workflow Improvement
• Continuous Quality Improvement
• Multifunctional Inter-Office Coordination/Collaboration
• Productivity & Quality Improvement
• Policies, Professional Licensing & Industry Regulatory Compliance (i.e. FTC, DISA, etc.)
• Service Quality Management
• Concurrent Project Management
• Systems/Business Needs Analysis
• Disaster Recovery Administration
• Agile /Scrum Methodologies
• PERT/CPM Charting
• Project Progress Documentation
• Project Budget Management
• Systems Development & Prototyping
• Systems Install, Divestment, Configuration, Conversion, Migration & Integration
• Joint Interoperability Testing
• Risk & Issue Management
• Stress & User Acceptance Testing
• Staff/Team Supervision &
• Technical Documentation & Records Management

TECHNICAL SKILLS:

OS/Platforms: MS Windows (all current versions),UNIX/Linux, Apache Webserver, VMWare

Hardware: Cisco (Switches, Edge & BRouters), Redcom, Confidential gateways ( Confidential G450 and G650, Media Gateway & Gatekeeper), AMERITEC & Confidential equipment

Network Protocols/Admin: H.323, TCP/IP, IP subnetting, VLANs, Ethernet, routing and switching, DHCP, DNS and QoS

Data/Voice: SIP/VoIP, G450s, G650s, CMS, AES, CM, CMM, T1 CAS and PRI, E1

Productivity Tools: MS Office (Word, Excel, PowerPoint, Access, & Outlook)

Internet: Email/Webmail, Web Research, Social Networking, & Online Collaborative Computing

PROFESSIONAL EXPERIENCE:

Confidential

Senior VoIP Engineer

Responsibilities:

• Ensure uninterrupted network, system and data availability/integrity during preventative maintenance and upgrades.
• Conduct network vulnerability assessments to evaluate against attack vectors, identify vulnerabilities, and develop remediation plans and security procedures. Maintain over $1,000,000 worth of communications equipment.
• Obtain s for the TLS connection to the Edge Border Controller ( Confidential ).
• Issue regular reports delivering updates on the testing status at the Confidential .
• Create diagrams and information packages for submittal to DISA prior to testing.
• Conduct Interoperability testing and Information Assurance testing for the Confidential that include AS SIP trunks 96xx and 96x1 IP phones using h.323 protocol, Voicemail, System Platform for CM6.3, and Call Center solutions.
• Provision CM6.3 from startup to trunking and call routing, call center configuration, VDNs and Vectors, and Hunt Groups, among others. Build CM using system platform templates for the DOM0, CDOM, AES, and CM
• Analyze SIP messaging using Wireshark between Cisco, Confidential (Nortel), Redcom and other switches in order to achieve system interoperability.
• Provision the dial plan for the CM system including using ARS, AAR, and Precedence routing tables.
• Coordinate software releases for Confidential Federal Systems and IA implementations.
• Establish & configure SIP trunk by provisioning the signaling group, trunk group, and routing.
• Manage projects from concept to completion while managing outside vendor.
• Prepare the project team for testing by completing government DISA STIGs.
• Execute Nessus/Retina scans on Confidential software. Prime RedHat Linux, Windows, and VMWare systems for testing .
• Implemented and managed installation and information assurance for multiple proprietary software.
• Ensure organizational compliance with DISA and Confidential security programs.
• Coordinate with installation engineers and ensure the Confidential systems are set up properly and ready for rigorous testing.
• Work closely with Confidential software engineers providing requirement changes and then testing the finished software in a lab environment.
• Conduct real world troubleshooting with hotline calls from Confidential Department of Defense customers.
• Collaborate with developers to finalize designs based on confirmed system requirements.
• Multitask between providing information to the Confidential Federal Sales team and giving technical assistance to the engineers at the Confidential lab.
• Attend pre and post testing briefings along with the customer, DISA and other Confidential personnel.

Confidential

Information Telecommunication Computer Specialist

Responsibilities:

• Conducted government testing on the use of the S8700 Multivantage, S8500, Definity G3R, and G3CSI; Siemens, EWSD and HiPath 4000; Nortel SL100 and 9150 Remote; Cisco VoIP
• Conducted tests in compliance with the Generic Switching Center Requirements (GSCR) and the General Requirements-815 (GR-815), as well as tests for MLPP (Multi Level Precedence and Preemption) over secure communication equipment including STU-III, STE, and wireline devices
• Provided technical support for the Joint Interoperability Test Command (JITC) in the test and evaluation of tactical and strategic VoIP, switching systems and voice compression.
• Developed network configurations, test plans, tests, and generated reports for data and switch networks, including Video Teleconference Transmission.
• Conducted call loader testing using the Confidential and Confidential equipment
• Updated configuration documentation. Conducted or assisted the INTEROP and/or Confidential Task Leaders with miscellaneous DISN/DSN tasks as assigned.
• Developed concise and coherent test plans and reports, test requirements, manager’s checklists, and letters.