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Voip Engineer Resume

PROFESSIONAL SUMMARY:

  • Extensive background in the Telecommunications industry, i.e.: Cisco, Nortel, Avaya, Voice over IP (VoIP), Session Initiated Protocol (SIP) Cisco Unified Communication Manager (CUCM), Cisco Unity Voicemail (CUCX) and Gateway design, implementation, and diagnostics experience) and support
  • Enjoys learning and implementing new technologies and always welcomes a challenge.
  • Team player, with the ability to work with little to no direction on all large and/or small projects.

PROFESSIONAL EXPERIENCE:

Confidential

VOIP Engineer

Responsibilities:

  • Plan and configure new CUCM technology deployments
  • Re - IP North American and European Voice cluster’s for Transfer from Ariba Network to SAP network.
  • Create Complete Test Plans for all Voice Clusters after RE-IP.
  • Configure new Voice Gateway and Circuits for new Office Rio De Janeiro Brazil.
  • Turn up new Office with UCCX Call Center in Rio De Janeiro Brazil.
  • Test UCCX Scripts
  • Create New Work Flow groups for existing UCCX Teams.
  • Configure UCCX Agents and Call Recording.
  • Configure SIP Trunking for U.S. Offices and Re-route PSTN Traffic to SIP.
  • Monitor and work Ticket Que for all existing Offices World Wide.

Confidential

Program Engineer

Responsibilities:

  • Plan and configure new CUCM technology deployments
  • Work with Field & Design Engineers to deploy Cisco Endpoints
  • Configure CSS, Partitions, Pick-up Groups, Hunt Groups, CTI Route Points, & Phones
  • Configure Cisco Unity Voice Mail users and auto Attendants
  • Provide second day support after migration (trouble shooting, reconfiguration, etc. as needed)
  • Provide all documentation upon completion of court unit to Confidential & Confidential Transformation team
  • Took on over flow projects from other PODs and assistance other PEs as needed

Confidential

Senior Telecommunications Consultant

Responsibilities:

  • Plan and configure new CUCM technology deployments
  • Provide direction for the Voice Operation group in deploying new CUCM technologies
  • Provide 3rd level day-to-day support for deployed Voice systems (legacy & cutting edge CUCM and VoIP integrated systems).
  • Monitor and work requests in the Voice ticketing queue.
  • Provide troubleshooting assistance to other voice personnel and remote site techs
  • Run, manage and/or assist in the deployment of new Voice systems deployments, for a number of remote site facilities (i.e.: Georgia Pacific, Invista, etc.)
  • Assist in the write-up and planning of deployments to internal customers for budgetary /cost analysis decisions.
  • Track Confidential &M consulting hours worked for internal customers in cross billing processing.
  • Research, learn, and acquire cutting edge technologies in the Voice technology arena

Confidential

Telecommunications Analyst

Responsibilities:

  • Maintained several PBX systems throughout the U.S. as well as managed the voice mail systems and call center applications.
  • Built a large Cisco VoIP network that now includes 6 locations throughout the U.S., Puerto Rico, and Ireland, (March, 2008). Traveled to several of the locations for programming and installation of the Call Managers and SRST Gateways.
  • Maintained the VoIP network monitoring of the QOS (Quality of Service) for all sites as well as any moves, additions, and changes required on site.
  • Maintained the Unity voice mail servers as well as the Cisco Emergency Responder.
  • Set-up CUPC (Cisco Unified Personal Comminicator) and Cisco IP soft phones for remote users.
  • Led the migration of several sites from CUCM (Cisco Unified Communications Manager) 6.x to CUCM 7.1
  • Set-up Confidential (Cisco Unified Communications Intergration with Microsoft Lync) to test and deploy.
  • Ordered and set-up IPads, IPhones, Androids and Blackberry’s for end users using Active Sync and a Blackberry Server.
  • Worked with the Call Center groups to help maintain call flows and agents.

Confidential

Telecommunications Engineer

Responsibilities:

  • Served as a Field Support Engineer and traveled throughout the U.S. installing and maintaining a wide variety of PBX systems, voice mail and call center applications, including Nortel Option 11c through the Communications Server 1000.
  • Worked with the sales team to do engineering of projects
  • Designed and implemented large scale installations of PBX systems TDM and Voip
  • Designed and implemented Voice mail systems
  • Designed and implemented ACD Call Center Applications
  • Served as Tier 3 support for the other technicians

Confidential

Telecommunications Engineer

Responsibilities:

  • Served on the technical support team and supported Field Technicians with troubleshooting problems with customer equipment,
  • First Tech Support Engineer to be crossed trained on both lines to support the field techs.

Confidential

Telecommunications Engineer

Responsibilities:

  • Held several positions Confidential this company; started as a Residential Installer then moved to taking care of all the toll routes.
  • Installed various PBX systems again and maintained 3 different central offices.

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