VOIP Engineer Resume

PROFESSIONAL SUMMARY:

Extensive background in the Telecommunications industry, i.e.: Cisco, Nortel, Avaya, Voice over IP (VoIP), Session Initiated Protocol (SIP) Cisco Unified Communication Manager (CUCM), Cisco Unity Voicemail (CUCX) and Gateway design, implementation, and diagnostics experience) and support
Enjoys learning and implementing new technologies and always welcomes a challenge.
Team player, with the ability to work with little to no direction on all large and/or small projects.

PROFESSIONAL EXPERIENCE:

Confidential

VOIP Engineer

Responsibilities:

Plan and configure new CUCM technology deployments
Re - IP North American and European Voice cluster’s for Transfer from Ariba Network to SAP network.
Create Complete Test Plans for all Voice Clusters after RE-IP.
Configure new Voice Gateway and Circuits for new Office Rio De Janeiro Brazil.
Turn up new Office with UCCX Call Center in Rio De Janeiro Brazil.
Test UCCX Scripts
Create New Work Flow groups for existing UCCX Teams.
Configure UCCX Agents and Call Recording.
Configure SIP Trunking for U.S. Offices and Re-route PSTN Traffic to SIP.
Monitor and work Ticket Que for all existing Offices World Wide.

Confidential

Program Engineer

Responsibilities:

Plan and configure new CUCM technology deployments
Work with Field & Design Engineers to deploy Cisco Endpoints
Configure CSS, Partitions, Pick-up Groups, Hunt Groups, CTI Route Points, & Phones
Configure Cisco Unity Voice Mail users and auto Attendants
Provide second day support after migration (trouble shooting, reconfiguration, etc. as needed)
Provide all documentation upon completion of court unit to Confidential & Confidential Transformation team
Took on over flow projects from other PODs and assistance other PEs as needed

Confidential

Senior Telecommunications Consultant

Responsibilities:

Plan and configure new CUCM technology deployments
Provide direction for the Voice Operation group in deploying new CUCM technologies
Provide 3rd level day-to-day support for deployed Voice systems (legacy & cutting edge CUCM and VoIP integrated systems).
Monitor and work requests in the Voice ticketing queue.
Provide troubleshooting assistance to other voice personnel and remote site techs
Run, manage and/or assist in the deployment of new Voice systems deployments, for a number of remote site facilities (i.e.: Georgia Pacific, Invista, etc.)
Assist in the write-up and planning of deployments to internal customers for budgetary /cost analysis decisions.
Track Confidential &M consulting hours worked for internal customers in cross billing processing.
Research, learn, and acquire cutting edge technologies in the Voice technology arena

Confidential

Telecommunications Analyst

Responsibilities:

Maintained several PBX systems throughout the U.S. as well as managed the voice mail systems and call center applications.
Built a large Cisco VoIP network that now includes 6 locations throughout the U.S., Puerto Rico, and Ireland, (March, 2008). Traveled to several of the locations for programming and installation of the Call Managers and SRST Gateways.
Maintained the VoIP network monitoring of the QOS (Quality of Service) for all sites as well as any moves, additions, and changes required on site.
Maintained the Unity voice mail servers as well as the Cisco Emergency Responder.
Set-up CUPC (Cisco Unified Personal Comminicator) and Cisco IP soft phones for remote users.
Led the migration of several sites from CUCM (Cisco Unified Communications Manager) 6.x to CUCM 7.1
Set-up Confidential (Cisco Unified Communications Intergration with Microsoft Lync) to test and deploy.
Ordered and set-up IPads, IPhones, Androids and Blackberry’s for end users using Active Sync and a Blackberry Server.
Worked with the Call Center groups to help maintain call flows and agents.

Confidential

Telecommunications Engineer

Responsibilities:

Served as a Field Support Engineer and traveled throughout the U.S. installing and maintaining a wide variety of PBX systems, voice mail and call center applications, including Nortel Option 11c through the Communications Server 1000.
Worked with the sales team to do engineering of projects
Designed and implemented large scale installations of PBX systems TDM and Voip
Designed and implemented Voice mail systems
Designed and implemented ACD Call Center Applications
Served as Tier 3 support for the other technicians

Confidential

Telecommunications Engineer

Responsibilities:

Served on the technical support team and supported Field Technicians with troubleshooting problems with customer equipment,
First Tech Support Engineer to be crossed trained on both lines to support the field techs.

Confidential

Telecommunications Engineer

Responsibilities:

Held several positions Confidential this company; started as a Residential Installer then moved to taking care of all the toll routes.
Installed various PBX systems again and maintained 3 different central offices.