SUMMARY

Strategic, results - driven professional with 15+ years of comprehensive experience developing exceptional relationships with clients, peers, and senior leadership to provide sustainable business solutions. Superb project leadership abilities and personnel management skills with strong expertise in the corporate sector. Proven problem solving and analytical thinking skills, a fast-learning curve, and ability to adapt to evolving industry trends. A dedicated professional with the drive and skill-set to excel in a fast-paced leadership role enhancing a company’s ability to capture profitable markets.

CORE COMPETENCIES

Business Analysis * Solutions * Integration * SME * Technical * Communication * API * EDI * Collaboration

Process Flow Development * Customer Relationship * Service Delivery * On Call * Manager * ITSM * Agile

Change Management * Implementations * Strategic Planning * Team Leadership * Mainframe * Software * SSO

Project Management * Network * ITIL* Advanced Analytical * Interfaces * SharePoint * Infrastructure * SDLC

Complex Problem Analysis * Process Improvement * TCP/IP * Healthcare * Data Processing * Lead Offshore

Highly organized * Detail Oriented * SLA/RCA * Conversions * Software Applications * Fast-paced Environment

TECHNICAL SKILLS

• Load Balancers (L5 and Citrix)
• Cisco Routers (760x, 38xx), and Switches (7000), VoIP (Cisco)
• FTP/SFTP, DHCP, DNS, SMTP, SNMP, SSH, SSL, SSO, VPN, EE
• Support routing protocols (OSPF, RIP, BGP, EIGRP), OMP Route, OSA VLAN, Firewalls
• IP Cloud Computing, Wireshark, IP Packet Trace, IP Faxing, Printers
• Troubleshooting/experience in layers 1-7 of OSI Protocol Stack for various LAN /WAN devices.
• Mainframe; CA7, MQ, TSO, IMS, CICS, Z/OS, ISPF, COBOL, Endevor, JCL, RACF, SNA, VTAM, Rexx, DB2, Job Abends, UNIX, CLIST, File-Aid, VSAM, SDSF, Connect:Direct
• Legacy systems and other new internetworking technologies managed by EDS.

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Implementation Consultant / IT Manager

Responsibilities:

• Able to analyze large and complex business or technical problems and translate analysis into viable solutions for a variety of audiences.
• Effectively work in a strong team oriented environment or independently.
• Research and recommend alternative actions for complex problem resolutions.
• Identify process or system enhancements for business customers or stakeholders.
• Ability to take on multiple assignments, while maintaining a successful level of completion in all responsible work and mentor others.

Confidential, Jefferson Hills, PA

Applications Systems Analyst

Responsibilities:

• Communicates with customer, project team, and vendors in a timely manner, with little or no supervision, in the analysis and design of business and clinical requirements for new and optimized application and systems workflows, as well as ensuring secure and stable architectures are in place.
• Collaborate with end users to understand and analyze the workflow and its interdependencies and make corrective adjustments or enhancements.
• Serves as the main point of communication for a variety of users/applications and coordinates all activities on behalf of the IS organization.
• Diagnosis of failures encountered in application software and related technologies.
• Participation in the resolution of problems and issues associated with installed applications and related information technologies.
• Subject Matter Expert in new and upcoming software under consideration for department. Interfaced with numerous AHN departments, CBO, and over 8 hospitals as a representative for patient applications planning and Vocera.
• Vocera saved AHN over $2 million a year for secure text messaging, alerts and alarms for critical communications evidence alone.
• Lead business partners and technical team to define, document, and review business system requirements to continuously improve organizational efficiency.

Confidential, Plano, TX

Technology Consultant III (IS) /Project Manager

Responsibilities:

• Provides strategic consultation to business customers in defining or designing more complex business processes, functions and organizational structures, as well as in researching, identifying and internally marketing enabling technologies based on customer capability requirements.
• Independently review and verify changes/solutions of high complexity and risk to meet customer and/or IT infrastructure needs.
• Advanced knowledge of technical environment s.
• Influence with customers and/or internal businesses/end users regarding operational details, solutions, and proposals.
• Becoming a trusted advisor to the customer.

Confidential, Plano, TX

Sr. Mainframe Engineer (IS) / Project Manager

Responsibilities:

• SME for applications and services for Emdeon, WebMD, QS/1, Express Scripts, NASCO, Metavance, BCBS, Cuna Data, Title XIX accounts and eRX.
• Responsible for support, vendor management, projects, training, solutions and resolve complex problem analysis (L1/2) and connectivity issues between software/business applications, networks, and systems for these and other large clients. Applications contained income, patient data, transactions, pharmacy, financial data and eligibility.