SUMMARY

• Deep understanding of carpentry Services and architectural designs.
• High level of personal integrity, and the ability to professionally handle confidential matters and exude the appropriate level of judgment and maturity.
• Ability to lead and motivate cross - functional, interdisciplinary teams to achieve tactical and strategic goals.
• Excellent written and verbal communication skills; interpersonal and collaborative skills; and the ability to communicate Property management and security-related concepts to technical and non-technical audiences.
• High degree of initiative, dependability and ability to work with little supervision.
• Superb relationship builder with the ability to work across groups within a global organization.
• Self-starter with the ability to work independently or in a team environment.
• Project management experience, specifically with developing project plans that drive and govern the delivery of the scope.

TECHNICAL SKILLS

Hardware: IBM Systems, Dell Systems, Sun Fire Servers, HP Systems, Cisco Routers /Switches, Voltaire Infiniband Switches, Blue Coat Systems, Fiber, cabling (Coax/Ethernet), cable testing, Micro Scanners, Fluke 686 LAN-Meter, Punch Downs.

Software: Working knowledge of Windows Workstation/Server/2000, 2008. PeopleSoft, PcDocs, Delta View, Google Chrome, Safari, Firefox, MS Internet Explorer, MS Windows 2000/XP/7/8,10, Service Now, Palo Alto, Aperture, Veritas Backup Exec, MS 365, MS Project, MS Outlook, MS Visio, Symantec AV client, Norton Antivirus/Utilities, Remote desktop, Citrix, VMware, Computer Associate eTrust suite, MS Office, Working knowledge of: VPN TCP/IP, RIP, IGRP, OSPF, DNS, IPX/SPX, Network Associates Sniffer Pro., Nessus, Burp Suite, Nmap, SQLMap, DirBuster, Wiresharek, Metasploit.

PROFESSIONAL EXPERIENCE

Confidential, Brooklyn, NY

IT Infrastructure Analyst

Responsibilities:

• Desk moves
• Password resets
• I-phone issue troubleshooting
• LaserJet and Ricoh repair
• Inventory of all tech items
• Desktop Roll out and Printer Roll out
• Voicemail password resets and VOIP phone issue troubleshooting
• Daily checks of the UPC/APC systems and server health checks
• Planning computer refresh and finding suitable locations for machine placement

Confidential, New York, NY

Field Engineer

Responsibilities:

• Provided local/remote support for the all departments
• Several desk moves reconfiguration of Network systems
• Computer wiping disk drives to comply with compliance.
• Data retention to comply with company regulations
• Advanced security handling on laptops/Desktops
• Advanced encryption management on laptops/Desktops

Confidential, New York, NY

IT Infrastructure Analyst

Responsibilities:

• Sole IT for USA and Canada
• Remote support for UK and Hong Kong
• All Software and Hardware systems support
• Server maintenance and Network support (Server upgrades hardware and software, Patching, and daily system test.
• Cabling and Wireless setup, Re-organization of cables and addition of network jacks and telephony network setup and conference room wireless and wired network setup.)
• AD Management, Citrix Management (Daily AD usage for updating users credentials, user information, AD cleanups, adding user permissions and removing rights and moving/adding desktop and laptops to OU's.)
• Cisco phone management and maintenance
• Microsoft Exchange management, clean up, quota creation and maintenance, Creation/Deletion of mailboxes/Distribution list, adding users to mail-group and Spam filter issues and management.
• VSphere Support (Use of VSphere to manage servers and remote support to other Bases Servers for cleanup and system checks.)
• Lync support and Lync Server Administration (Adding/Creating new users, Setting rights and permissions to Video conferencing and Lync phone usage.)
• Apple and Mac management and maintenance (Technical software troubleshooting.)
• Mobile phone and tablet support (Control of corporate I-phones, I-Pads and Mac-books with thunderbolt connections through Air-watch.)
• Printer support (Removal and replacement of Ricoh and HP printers, setup and configuration of Ricoh and HP printer to do stored prints, locked scan boxes, and ability to print from Multiview Client - Trading Partner/Peach Tree.)

Confidential, New York, NY

Global Support desk Analyst

Responsibilities:

• Remote support to users around the world (Provided remote support to users all across the Globe from multiple companies and corporations for problems ranging from password resets to Advanced Google chrome graphic troubleshooting.)
• Knowledge of VSphere (Use of VSphere to manage servers and remote support to other Bases Servers for cleanup and system checks.)
• All Microsoft support (Support in all Microsoft products and software.)
• All operating systems Support ( Support of Linux, Unix and Mac
• AD Support (Daily AD usage for updating users credentials, user information, AD cleanups, adding user permissions and removing rights and moving/adding desktop and laptops to OU's.)
• On-Boarding and off-boarding users (Adding and removing users from the Company.)
• Network troubleshooting (Wireless and Wired network Issue replication and resolution.)
• Cloud management (Cloud based network topology and data transfer structure management and troubleshooting.)
• Onsite support given to users.

Confidential, New York, NY

Desktop Support Analyst 1

Responsibilities:

• On-site and remote support to users.
• Hardware and Software support for clients phones and Systems (IOS and Windows).
• Racked new servers in server room along with MPLS and Raid systems
• Configured and deployed servers and switches.
• Virtual Management Support (On site and Off Site)
• Printer support and management.
• Microsoft 365 Support.
• Microsoft Lync 2010 Troubleshooting
• User migration and upgrade from office 2010 to office 365.
• Microsoft 2010 support and troubleshooting.
• Telecommunication System Replacement.
• Network Migration and Replacement of MPLS, routers, wireless access points and switches.
• AD Support.
• On Boarding and off boarding users.
• Server, UPS, Switch and router racking and setup.
• Cloud Storage Management.

Confidential, Brooklyn, NY

Desktop Support/ Help Desk Consultant

Responsibilities:

• Hardware and Software support on client systems for several client sites.
• Citrix support and management (Removed hung sessions, connected users to apps after approval, addition of applications and configuring computer pools).
• Virtual Management Support (On site and off site).
• AD Support (unlocking user accounts and resetting passwords).
• Print server management.

Confidential, New York, NY

Desktop Support/ Help desk consultant

Responsibilities:

• Provided support for project (Robin Hood) Furthering Child learning and education.
• Assisted the Helpdesk Support Team on daily basis.
• Troubleshoot problems with Lenovo Think Pad (X1, X201, T40, and various others).
• Assisted with network issues, also user set-ups, presentation setups and meeting set-ups.
• Mapped network drives, .PST files, Data recovery, network program installation.

Confidential, Newark, NJ

Computer Systems Engineer / CSE

Responsibilities:

• Configured Windows Exchange Server 2007 and 2010 Knowledge of VMware on Windows Systems and Linux, Troubleshoot network servers HP, Dell and IBM.
• Upgrading systems Windows XP to Windows 7, Upgrading Microsoft office and components from 2007, 2003, 2000 to 2010, troubleshooting issues using virtual and remote ways techniques and data recovery and backup.
• PXE re-install of software and Operating systems, Remote log-in/repair, scripting, Microsoft outlook troubleshooting, Shares troubleshooting, Mass usage of virtual desktop, and Reorganization of management information.
• Daily walkthroughs on all machines and creator of Decision One Google storage and updates.
• Maintaining Kiosk systems including re-configuring systems and repairing systems.
• Installing/re-installing software on laptops, Desktops, Printers, Gate readers, Biometric time clocks, Tape drive replacements, and Network switch maintenance.
• Cabling and hardware replacement Installation on HBA cards and installation on fiber cables, CAT 5/6 Cable installation and removal.

Confidential, New York, NY

Easy technician / Sales Associate

Responsibilities:

• Consulted and assisted customers.
• Repaired laptops and desktops.
• Re-installed operating systems and troubleshooting network, firewall and software issues.

Confidential, New York, NY

On-Site Technician

Responsibilities:

• Installed and configured Windows 9x, Windows NT and Windows 2000 including Outlook 98/2000 and other third party applications.
• Significantly reduced configuration time on all Windows Workstations by employing the use of Norton Ghost.
• Installed and configured network printers
• Troubleshot and repaired hardware in personal computers and printers in a network environment.
• Resolved software related issues expediently.
• Logged detailed records of maintenance performed on personal computers and printers
• Provided desktop support on Windows Server 2003/2008, Windows 2000 Professional, Windows NT Workstation, Windows 7, Windows 9x, MS Office 97/2000, Mac “Classic” and various third party applications.
• Hands-on help desk experience.