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Network Design Engineer Resume

Kennesaw, GA

SUMMARY:

Top - performing Network Engineer with a record of success in maintaining complex voice and data networks for large, customer-facing organizations. Solid knowledge of leading-edge technologies to maintain network functionality and operability. Strong interpersonal skills leveraged to cultivate meaningful relationships with peers, colleagues, senior leadership, clients, and business partners.

EXPERTISE AREA:

  • Network Engineering
  • Regulatory Compliance
  • Process Improvements
  • Technical Support/Troubleshooting
  • Project Management
  • Interpersonal Communications
  • Stakeholder Engagement
  • Reporting/Documentation
  • Requirements Gathering

PROFESSIONAL EXPERIENCE:

Confidential, Kennesaw, GA

Network Design engineer

Responsibilities:

  • Managed projects assigned within the Unified Communications Voice VoIP organization, and collaborated with an array with team leaders and fellow project managers to maintain end-to-end support of all projects from customer initiation through final hand-off to Service Assurance.
  • Ensured adherence to all Service Level Agreements (SLAs), and resolved areas of risk that held potential impact of delivery to customer.
  • Met regularly with internal stakeholders to ensure of timelines and milestones.
  • Configured tools and platforms including Nexus 7K switches, LBO routers (2900/3800 series), Cisco routers, 7K swtiches, and Call Manager 9.1/10.5.
  • Worked with ABFS technicians to test and approve customer-requested features.
  • Create customer Network Designs, and completed MACDs/Remedy Tickets on a daily basis.
  • Facilitated meetings with Project Managers to outline tasks and responsibilities when customers were ready for Test and Turn Up.
  • Leveraged Visio to create network designs for new customer Terminal Transportation Units (TTUs).

Confidential, Atlanta, GA

Telecom Specialist

Responsibilities:

  • Assisted passengers when traversing on ramp to/from airplane, and moved, loaded, and unloaded bags to/from planes for arrival and departure.
  • Maintained the ACD/Avaya phone systems for the Delta Reservations Nationwide network, tested hardware and software, and ensured operability of infrastructure.
  • Developed and socialized business requirements for all voice systems.
  • Traced reported malicious phone calls and provided data to security for further action.
  • Drafted customer divisional management reports for leadership review.

Confidential, Atlanta, GA

Network Specialist/Voice

Responsibilities:

  • Maintained Contact Center Infrastructure, VOIP operations, applications, computing platforms, and network elements; supported IVR/VOIP systems for over 1,000 agents at Call Centers in the Midwest and West Coast regions.
  • Facilitated maintenance activities to resolve outages in support of the VOIP network.
  • Tracked network issues to ensure compliance with SLAs, and generated trouble tickets at appropriate times.
  • Documented and updated Network Operations Center processes and procedures.

Confidential, Atlanta, GA

Network Specialist

Responsibilities:

  • Monitored Common Channel Signaling 7 (CCS7) and Circuit Switched Network performance to detect and resolve network failures, blockage, and overload throughout a 9-state region.
  • Ensured 100% connectivity and operability of LAN/WAN, and installed controls and reroutes to facilitate clear traffic flow with no call blocking.
  • Supported flow of Voice Traffic to the network on a near real-time basis.
  • Partnered with field technicians to resolve outages, including calling for bridges.
  • Filed required FCC reports.
  • Racked and Stacked network equipment (Routers/Switches) as needed.

Network Engineer /Network Supervisor

Confidential

Responsibilities:

  • Monitored BellSouth.net IP services, managed daily project activities, and supervised a cross-functional team to ensure operability and functionality of network performance.
  • Escalated expedited service requests, and repaired VPN/DSL outages experienced over 24 hours.
  • Drafted and submitted Managed Service Operations Center (MSOC) department and employee activity reports, and managed Automated Call Distribution (ACD) system to ensure staff phone availability
  • Primary point-of-contact for identification and resolution of internal/external circuit outages.
  • Performed a range of human resources duties including, but not limited to, maintenance of time reporting, performance evaluations, goal setting, and updating attendance and personnel records.

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