Network Design engineer Resume Kennesaw, GA - Hire IT People

SUMMARY:

Top - performing Network Engineer with a record of success in maintaining complex voice and data networks for large, customer-facing organizations. Solid knowledge of leading-edge technologies to maintain network functionality and operability. Strong interpersonal skills leveraged to cultivate meaningful relationships with peers, colleagues, senior leadership, clients, and business partners.

EXPERTISE AREA:

Network Engineering
Regulatory Compliance
Process Improvements
Technical Support/Troubleshooting
Project Management
Interpersonal Communications
Stakeholder Engagement
Reporting/Documentation
Requirements Gathering

PROFESSIONAL EXPERIENCE:

Confidential, Kennesaw, GA

Network Design engineer

Responsibilities:

Managed projects assigned within the Unified Communications Voice VoIP organization, and collaborated with an array with team leaders and fellow project managers to maintain end-to-end support of all projects from customer initiation through final hand-off to Service Assurance.
Ensured adherence to all Service Level Agreements (SLAs), and resolved areas of risk that held potential impact of delivery to customer.
Met regularly with internal stakeholders to ensure of timelines and milestones.
Configured tools and platforms including Nexus 7K switches, LBO routers (2900/3800 series), Cisco routers, 7K swtiches, and Call Manager 9.1/10.5.
Worked with ABFS technicians to test and approve customer-requested features.
Create customer Network Designs, and completed MACDs/Remedy Tickets on a daily basis.
Facilitated meetings with Project Managers to outline tasks and responsibilities when customers were ready for Test and Turn Up.
Leveraged Visio to create network designs for new customer Terminal Transportation Units (TTUs).

Confidential, Atlanta, GA

Telecom Specialist

Responsibilities:

Assisted passengers when traversing on ramp to/from airplane, and moved, loaded, and unloaded bags to/from planes for arrival and departure.
Maintained the ACD/Avaya phone systems for the Delta Reservations Nationwide network, tested hardware and software, and ensured operability of infrastructure.
Developed and socialized business requirements for all voice systems.
Traced reported malicious phone calls and provided data to security for further action.
Drafted customer divisional management reports for leadership review.

Confidential, Atlanta, GA

Network Specialist/Voice

Responsibilities:

Maintained Contact Center Infrastructure, VOIP operations, applications, computing platforms, and network elements; supported IVR/VOIP systems for over 1,000 agents at Call Centers in the Midwest and West Coast regions.
Facilitated maintenance activities to resolve outages in support of the VOIP network.
Tracked network issues to ensure compliance with SLAs, and generated trouble tickets at appropriate times.
Documented and updated Network Operations Center processes and procedures.

Confidential, Atlanta, GA

Network Specialist

Responsibilities:

Monitored Common Channel Signaling 7 (CCS7) and Circuit Switched Network performance to detect and resolve network failures, blockage, and overload throughout a 9-state region.
Ensured 100% connectivity and operability of LAN/WAN, and installed controls and reroutes to facilitate clear traffic flow with no call blocking.
Supported flow of Voice Traffic to the network on a near real-time basis.
Partnered with field technicians to resolve outages, including calling for bridges.
Filed required FCC reports.
Racked and Stacked network equipment (Routers/Switches) as needed.

Network Engineer /Network Supervisor

Confidential

Responsibilities:

Monitored BellSouth.net IP services, managed daily project activities, and supervised a cross-functional team to ensure operability and functionality of network performance.
Escalated expedited service requests, and repaired VPN/DSL outages experienced over 24 hours.
Drafted and submitted Managed Service Operations Center (MSOC) department and employee activity reports, and managed Automated Call Distribution (ACD) system to ensure staff phone availability
Primary point-of-contact for identification and resolution of internal/external circuit outages.
Performed a range of human resources duties including, but not limited to, maintenance of time reporting, performance evaluations, goal setting, and updating attendance and personnel records.

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Network Design Engineer Resume

Kennesaw, GA

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